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Maintain knowledge on banking products and complies with regulations that include but are not limited to overdraft protection, Regulation E, Regulation D, Bank Secrecy Act (BSA), Regulation CC, Privacy Gramm-Leach-Bliley Act (GLBA), and Non-Public Personal Information (NPPI), Right to Financial Privacy Act (RFPA), identity theft, red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), financial elder abuse and OFAC. Position Purpose: This position is the first level response for answering customer questions about basic banking services, such as account balances, interest rates, fees, reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.

ApplyDescriptionCompany SummaryBlue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide.At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.Position Purpose:This position is the first level response for answering customer questions about basic banking services, such as account balances, interest rates, fees, reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards. This position is responsible for assisting customers with account research, problem solving, and online banking access.Responsibilities:<ul><li>Respond to customer inquiries via telephone, email, web chat, or digital channels on banking products, services, and rates while providing friendly, accurate, and speedy service.</li><li>Resolve customer issues timely and thoroughly, seeking to exceed customer expectation on every interaction. Minimize customer transfers and hold times.</li><li>Respond to online banking, mobile banking, and bill payment inquiries; troubleshoot connectivity issues for online banking and bill payment; resolve User ID and password access issues; resolve bill payment issues within service level agreement standards.</li><li>Prepare and process requests for withdrawals, transfers, duplicate statements, stop payments, service charge refunds, change of address, deposit research, debit card orders, cancel and reactivation of debit cards, and other transaction requests.</li><li>Maintain required performance standards in quality, occupancy, attendance, and adherence.</li><li>Ensure the security of customer information and assist with minimizing bank losses by performing customer verification on each interaction.</li><li>Accurately track the call reason for training, forecasting, and trending purposes.</li><li>Manage and utilize time efficiently to ensure service quality, customer satisfaction, and the achievement of key performance indicator goals for the Contact Center.</li><li>Look for opportunities to introduce products and services that match customers' needs.</li><li>Answer internal and external customer telephone inquiries by using proper telephone guideline, account verification techniques, utilizing multiple banking systems to access customer account information and following through to a satisfactory resolution on inquiries, requests, or complaints promptly.</li><li>Maintain knowledge on banking products and complies with regulations that include but are not limited to overdraft protection, Regulation E, Regulation D, Bank Secrecy Act (BSA), Regulation CC, Privacy Gramm-Leach-Bliley Act (GLBA), and Non-Public Personal Information (NPPI), Right to Financial Privacy Act (RFPA), identity theft, red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), financial elder abuse and OFAC.</li><li>Assist clients with the completion of debit card disputes, ACH disputes, or check fraud affidavits.</li><li>Assist in the completion of new account or loan applications.</li><li>Other duties as assigned.</li><li>Create value for the bank and its employees.</li><li>Be a good teammate.</li><li>Live our core values.</li></ul>RequirementsEducation and Certifications:<ul><li>High School Diploma.</li></ul>Skills:<ul><li>Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook, etc.).</li><li>Organizational skills and attention to detail.</li><li>Strong decision-making/problem resolution skills.</li><li>Demonstrate strong analytical and math skills, organizational skills, and customer service skills.</li><li>Effective verbal and written skills to effectively communicate in the English language required.</li></ul>Abilities:<ul><li>Ability to address complex commercial problem credits.</li><li>Ability to learn bank programmed software.</li><li>Ability to build and maintain relationships with accounts while providing exceptional customer service.</li><li>Ability to work all branch hours, remote or in office, including weekend and evenings.</li><li>Ability to work within a team environment.</li><li>Ability to read and comprehend simple instructions, short correspondence, and memos.</li><li>Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals, or government regulations.</li><li>Ability to deal directly with the public, on the phone or face to face, following the Bank's Customer Service Standards.</li></ul>Preferred Qualifications:<ul><li>Previous Call Center Experience.</li><li>Previous banking experience.</li></ul>

Blue Ridge Bank

Customer Service Rep

Analysis Skills

Bank Secrecy Act

Banking Regulations

Banking Services

Call Centers

Call Monitoring

Communication Skills

Community Banking

Computer Skills

Credit Cards

Customer Relations

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Detail Oriented

English Language

Forecasting

Government Regulations

High School Diploma

Information/Data Security (InfoSec)

Interest Rates

Leaching

Mathematics

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Network Support

Online Banking

Online Chat

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Regulations

Resolve Customer Issues

Service Level Agreement (SLA)

Team Player

Time Management

Writing Skills

PART_TIME

OTHER

As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. An applicant's criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information.

Job Description\n AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment. \n \n \n \n \n \n Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether you're passionate about automotive parts, teamwork, or sales, this role offers great opportunities for growth. AutoZone offers the perfect chance to build your career in an essential industry serving the motoring public.\n \n \n \n \nResponsibilities<ul><li>Customer Assistance & Communication - Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication.</li><li>Leadership & Teamwork - Collaborate with managers and teammates to create a motivated, productive store environment. Support team members and demonstrate leadership in daily responsibilities.</li><li>Sales & Metrics Mindedness - Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.</li><li>Inventory Management & Store Operations - Restock merchandise, maintain organization, and follow proper point of sale procedures, loss prevention policies ensuring proper financial management. Keep store operations running smoothly.</li><li>Process Orientation & Safety Compliance - Utilize structured processes to complete assigned tasks efficiently. Follow company safety policies and use Personal Protective Equipment (PPE) to maintain a secure work environment.</li><li>Product Knowledge - Stay up to date on automotive parts, tools, and promotions through AutoZone systems.</li><li>Diagnostics Support - Use diagnostic tools to read codes from customer vehicles and recommend solutions.</li></ul>QualificationsWhat We're Looking For<ul><li>Minimum Age Requirement: Must be at least 16 years old to apply.</li><li>Physical Requirements: Ability to lift, load and deliver merchandise.</li><li>Flexible Schedule: Flexible schedule availability, including mornings, nights, weekends, and overtime as needed.</li></ul>You'll Go The Extra Mile If You Have<ul><li>Automotive Knowledge: Basic knowledge of automotive parts is preferred.</li><li>Exceptional Communication: Strong people skills and effective communication in both Spanish and English.</li><li>Automotive Retail: Previous experience in automotive retail.</li><li>Certifications: Automotive Service Excellence (ASE) Certification.</li></ul>About AutozoneSince opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.Benefits at AutoZone AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.All AutoZoners (Full-Time and Part-Time): <ul><li> Competitive pay </li><li> Unrivaled company culture </li><li> Medical, dental and vision plans </li><li> Exclusive discounts and perks, including an AutoZone in-store discount </li><li> 401(k) with company match and Stock Purchase Plan </li><li> AutoZoners Living Well Program for free mental health support </li><li> Opportunities for career growth </li></ul>Additional Benefits for Full-Time AutoZoners: <ul><li> Paid time off </li><li> Life, and short- and long-term disability insurance options </li><li> Health Savings and Flexible Spending Accounts with wellness rewards </li><li> Tuition reimbursement </li></ul>Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.Fair Chance: An applicant's criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the New York City Fair Chance Act, the Philadelphia Fair Chance Hiring Act, and the U.S. Virgin Islands Fair Chance for Employment Act.As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdfOnline Application: An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

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Customer Service Rep Blue Ridge Bank

Retail Sales Associate - Part Time Autozone

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