Heavy emphasis in phone interaction and detailed documentation in patient permanent recordWhat You'll Do:* Establish rapid rapport with customers over the phone while maintaining a positive, professional, and empathetic demeanor* Serve as a primary point of contact for customers/patients, account executives, and cross‑functional teams including clinical, financial, reimbursement, operations, and service partners* Accurately assess customer needs and determine appropriate actions in accordance with Hillrom Respiratory Health guidelines* Provide front-line technical phone support for respiratory products and electronic devices, clearly explaining procedures and escalating trends to Quality and R&D as needed* Develop and maintain technical expertise in Respiratory Health devices, portal connectivity products, and ongoing support updates* Correctly identify order types and warranty eligibility to ensure accurate billing, partnering closely with internal billing teams* Utilize multiple systems, investigation techniques, and problem-solving skills to drive first-call resolution with speed and accuracy, while processing accounts, orders, shipping, rentals, returns, and complaints* Manage pre- and post-sales service scenarios using independent judgment, including rotating after-hours phone coverage with occasional evening and weekend supportWhat You'll Bring:* Associate degree in business or related field, or equivalent work experience* 3+ years of progressive experience in a customer service role; healthcare field desirable* Previous experience in the healthcare field, preferred* TIMS, JD Edwards or other third-party billing system experience preferred* Experience with Microsoft Office* Spanish-speaking skills a plus* Candidate must be able to sit/stand in front of computer and be on phone for extended periods of timeBaxter is committed to supporting the needs for flexibility in the workplace. You Role at BaxterThe Customer Service Representative for Hillrom Respiratory Health is responsible for phone, email, and online interactions with patients, caregivers, healthcare teams, sales, and several internal teams to answer and resolve a wide variety of inquiries during the transition from hospital to home, as well as the Home Care environment.