White Plains, NY3 days ago
Responsibilities and Duties of the Customer Service Representative:* Greet customers in a friendly, professional manner* Provide concierge services to pilots and customers including making reservations as required* Invoicing for services rendered to customers and pilots* Record customer preferences in Million Air internal system* Proactive preparation for all incoming aircraft* Provides timely feedback to the company regarding service failures or customer concerns* Partner with line service team to meet and exceed customer's service expectations* Keep hospitality bar stocked with snacks and beverages* Maintain neat work area at all times to include front desk, lobby, and all FBO amenitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:* Must be able to lift 25 pounds* Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers* Possible exposure to hazardous noise levels, chemicals, fumes, and machineryPosition Type and Expected Hours of WorkThis is a non-exempt positionThis position includes shift work which requires working evenings and weekends, and on scheduled company holidays.