West Islip, NY30+ days ago
Ensures the Client patient process is a positive and mutually beneficial experience by doing up to and including, keeping clients informed of expected waiting time if there are any delays, quickly understanding the clients needs and initiate the process of meeting those needs, helping clients complete forms, and, last but not least, educating clients on responsible pet ownership. This is a co leadership position that works in conjunction with the Client Services Operations Manager (CSOM) & Hospital Administrator, the CoCSS is responsible for ensuring that high quality client care services are being offered to customers, including but not limited to visitors, veterinary clients, referring veterinarians animals, and staff.