Greet customers promptly and professionally upon arrival •* Check in customer devices for repair or service following company procedures •* Explain service intake, estimates, and timelines clearly •* Answer incoming phone calls and direct inquiries appropriately •* Assist customers with basic questions regarding services, repair status, and store policies •* Check out customers for completed services or retail purchases •* Accurately process cash, credit, and other approved payment methods •* Maintain and balance a cash drawer •* Open and/or close the store following established procedures •* Maintain a clean, organized, and professional front-of-house area •* Communicate customer concerns or issues to technicians or management Schedule & Work Environment. Responsibilities include greeting customers, checking devices in for service,handling payments, answering phones, and providing basic customer support.