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They offered specialty and traditional items customers couldn’t find anywhere else: cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store. About Vallarta Supermarkets:As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members.

<div><strong>Customer Service Lead</strong></div><div><strong>Store:</strong> Merced, CA.<br/><strong>Wage:</strong> $20.03 - $21.14<br/><strong>Type:</strong> Full-time<br/><br/></div><div><strong>Description:</strong></div><div>At Vallarta Supermarkets, we’re more than just a grocery store, we’re a vibrant part of the communities we serve. We’re seeking friendly, service-oriented individuals who take pride in delivering extraordinary customer experiences and thrive in a fast-paced, festive environment. If you’re passionate about fresh, quality baked goods and love making people smile, we’d love to meet you!<br/><br/></div><div><strong>About the Role:</strong></div><div>The Customer Service Lead supports the Front-End and Self-Checkout (SCO) areas by overseeing cashiers, courtesy clerks, janitors, and sabores demonstrators to ensure exceptional service and smooth daily operations. This role serves as a frontline leader, assisting with training, coaching, and resolving customer concerns, while ensuring compliance with Vallarta’s standards and policies.</div><div><strong><br/>What You’ll Do:</strong></div><ul><li>Smile, greet, and model Vallarta’s Nuestra CASA pledge of extraordinary service.</li><li>Supervise and support cashiers, courtesy clerks, SCO attendants, and janitorial staff.</li><li>Mentor team members in customer engagement, service recovery, and promotions (UNO MAS program).</li><li>Provide de-escalation and resolution for customer complaints.</li><li>Monitor SCO lanes: greet customers, provide assistance, and educate them on SCO use.</li><li>Ensure register accuracy, security, and productivity, including SCO troubleshooting.</li><li>Troubleshoot traditional register issues and escalate to IT when needed.</li><li>Oversee compliance with health, safety, and food safety regulations.</li><li>Monitor cart collection, parking lot safety, and bottom-of-the-basket (BOB) checks.</li><li>Support scheduling, rest/meal period compliance, dress code adherence, and daily front-end readiness.</li><li>Handle refunds, overrides, change requests, and approvals per company policy.</li><li>Maintain reports and communicate with SCO or register discrepancies with AP and management.</li><li>Provide bagging or carry-out assistance when needed.</li><li>Perform other duties as assigned.</li></ul><div><strong><br/>Physical Requirements:</strong></div><ul><li>Stand and walk constantly (6–8 hours/day).</li><li>Frequently bend neck/waist, squat, twist, and reach above/below shoulders.</li><li>Frequent use of hands for grasping, pushing/pulling, and fine manipulation.</li><li>Lift and carry up to 25 lbs. frequently and up to 40 lbs. occasionally.</li><li>Heaviest item required to carry: 40 lbs. (bag of dog food).</li><li>Use buddy system for moving full pallets with manual pallet jacks.</li><li>May be required to perform tasks at elevated levels (placing or retrieving items).</li><li>May be exposed to dust, gas, fumes, noise, and temperature/humidity changes.</li></ul><div><strong><br/>What We’re Looking For:</strong></div><ul><li>Friendly, courteous personality with strong customer service skills.</li><li>Prior cashiering or retail front-end experience required.</li><li>Strong leadership, coaching, and communication abilities.</li><li>Ability to conduct training sessions and mentor team members.</li><li>Knowledge of front-end operations, compliance, and safety.</li><li>Ability to perform basic math calculations.</li><li>Basic proficiency with Microsoft Word, Excel, and Outlook.</li><li>High School Diploma or GED preferred.</li><li>Must be able to speak, read, write, and understand English.</li><li>Willingness to transfer to other store locations within a reasonable commute.</li><li>Must be legally authorized to work in the U.S.</li></ul><div><strong><br/>Work Environment:</strong></div><ul><li>Fast-paced retail front-end and SCO environment with direct customer interaction.</li><li>Exposure to perishable products and changing conditions.</li><li>Team-oriented, collaborative workplace.</li><li>Must work flexible schedule: afternoons, evenings, weekends, and holidays.</li></ul><div><strong><br/>Benefits:</strong></div><div><strong>Full-Time Team Members:</strong></div><ul><li>Health medical plan: $25/week, plus free dental & vision.</li><li>Free $25,000 Basic Life and AD&D Insurance.</li><li>401(k) Retirement Plan.</li><li>Paid vacation.</li><li>Access to legal services.</li></ul><div><strong><br/>Part-Time & Full-Time Benefits:</strong></div><ul><li>Paid sick time.</li><li>Premium pay for holidays.</li><li>Scholarship opportunities.</li><li>Savings marketplace & credit union membership.</li><li>Recognition programs (birthdays, years of service, spirit days, etc.).<br/><br/></li></ul><div>Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Vallarta Supermarkets participates in the E-Verify program.</div><br/><br/><strong>About Vallarta Supermarkets:</strong><p>As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members. The Gonzalez family promises to continue to strive for excellence in everything we do so that our valued customers always have a Vallarta supermarket to call their own.From one small carnicería in Van Nuys in 1985 to 53 full-service markets across California, Vallarta Supermarkets is a living, breathing tribute to the hard work and customer dedication of our founding family and all of our valued employees.Vallarta Supermarkets was founded by Enrique Gonzalez Sr., who was later joined in the business by his four brothers, his son and nephew. Their family roots and humble origins began in the tiny town of Jalostotitlán, Jalisco, Mexico, where Enrique and his brothers were raised on a meager farm. Their parents instilled in them at very young ages the importance of family and the power of a strong work ethic to overcome challenges.When the opportunity arose to immigrate in the 1960’s, the Gonzalez family was thankful to stake their claim in the “land of opportunity,” the United States of America. Right away, the five brothers got to work in restaurants, either as short-order cooks or bussing tables. Even though some of the brothers were still in school, they all worked to help the family make ends meet.In 1985, Enrique Gonzalez Sr. began his journey in the grocery business when he opened Carniceria Vallarta in a 1,000 sq. ft market in Van Nuys, CA. He focused on selling the traditional cuts of meats popular in his native Mexico with an emphasis on unequaled quality and the friendliest of customer service. He soon expanded the business to a second location and brought his four brothers into the business. From there the adventure truly began, as they worked together as a family to build both a reputation for excellence and a successful business.The Gonzalez brothers believed that the key to Vallarta’s success would be to combine elevated customer service with the highest quality products to serve the growing Hispanic community whose needs may not be addressed by big chain stores.That’s why, from the beginning, Vallarta Supermarkets offered a wider variety of the freshest, traditional foods from Mexico, and Central and South America than any other store. They offered specialty and traditional items customers couldn’t find anywhere else: cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store. Fast forward to today where Vallarta has expanded its offerings to include a juice and aquas frescas bar, tortilleria, bakery (panaderia), a cevicheria and more.</p>

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Customer Service Lead Vallarta Supermarkets

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