Key responsibilities include: responding to customer inquiries via phone, email, and chat; working a live inbound phone queue during business hours; assisting with orders, returns, shipping updates, and product questions; owning manufacturer warranty claims end to end (gathering diagnostic detail, filing with the vendor, tracking to resolution); processing returns, RMAs, and refunds within policy; chasing backordered and unfulfilled orders with vendors and operations; and maintaining accurate customer records. You'll assist customers via phone, email, and chat across two brands, own manufacturer warranty claims end to end, and help with fulfillment in the warehouse when volume calls for it.