Ability to: Manage a heavy case load; establish and maintain effective work relationships; interact effectively with a wide variety of clients while maintaining a courteous and professional work environment; deal tactfully with those from a broad spectrum of socio-economic backgrounds; persuade owners to participate in programs; negotiate rents with landlords and/or owners; investigate and resolve disputes; identify and detect program fraud; interpret, apply and explain program rules, regulations, policies and procedures; operate a personal computer; communicate clearly and concisely, both orally and in writing, in person and over the telephone; understand and follow rules, regulations, policies and procedures; prepare and maintain accurate, detailed and confidential records; work effectively with frequent interruptions; and effectively manage transitions in work assignments, the work environment and priorities. Ability to: Learn the functions of the position; establish and maintain effective work relationships; interact effectively with a wide variety of clients while maintaining a courteous and professional work environment; deal tactfully with those from a broad spectrum of socio-economic backgrounds; communicate clearly and concisely, both orally and in writing, in person and over the telephone; understand and carry out oral and written instructions; prepare, organize and maintain accurate, detailed and confidential records.