What you will do Under the general supervision of the TeleCare shift supervisor, the RN will be responsible for after-hours patient triaging, outbound and inbound communication through phone calls, text, video, electronic messages, or digital communication assistant assisting with nurse case management, nursing assessments, collaboration with providers, and other departments providing quality patient care in compliance with local, state, and federal regulations. Recognizes a change in patient status directing them to the appropriate care setting including, but not limited to, emergency rooms (ERs), urgent care centers, home care advice, schedule patients to their physician during office hours, or communicate information to the physician on call as needed.