Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. This role requires troubleshooting, root cause analysis, development of resolutions to Incidents, Investigation support, Information and Data requests, and technical support for Biologics Manufacturing Processes in a timely manner with escalation as needed.