FULL_TIME

FEED

YEAR

Assist in the development and execution of strategic and clinical outcomes achievement plans for the account; Advise client on the roadmap for achieving outcomes, our interactive patient care tools and their effectiveness regarding outcomes as well as the overall utilization of the Get Well system. Responsibilities: Develop, manage and maintain excellent relationships with all nursing staff, hospital administrators and other key client contacts; Serve as one of the primary points of contact in our account model for the client, providing superior customer service to patients, nurses, administrators, other staff members.

<p style="line-height:1.33"><strong>Title</strong>: Client Service Manager, Government – Miami, FL<br/><br/><br/><strong>Reporting to</strong>: Senior Client Service Manager<br/><br/><br/><strong>Location</strong>: This position will be based onsite at the Miami, FL VA hospital location.<br/><br/><br/><strong>Opportunity</strong>:<br/><br/>If outcomes improvement and patient-centered care are your passion, then we want to speak with you! We’re looking for a talented, enthusiastic and committed individual to work as a Client Service Manager with our hospital client at the Miami, FL Veterans Administration Medical Facility. <br/><br/>Get Well’s Client Service Manager is responsible for effective product utilization and successful outcomes for the Get Well system at their designated client hospital. The Client Service Manager is a partner to hospital staff, advising on how Get Well can drive and support patient-centered care practices. This position collaborates with hospital staff and internal teams to gain alignment on the interactive patient care blueprint for success. Ultimately, the Client Service Manager will take the Get Well program to the next level by driving nurse engagement, focusing on increased utilization, and leading projects of functionality to drive outcomes. </p> <p><strong>Responsibilities</strong>:</p><ul><li>Develop, manage and maintain excellent relationships with all nursing staff, hospital administrators and other key client contacts; Serve as one of the primary points of contact in our account model for the client, providing superior customer service to patients, nurses, administrators, other staff members. Actively solicit staff and patient feedback; communicate results to appropriate representatives.</li><li>Assist in the development and execution of strategic and clinical outcomes achievement plans for the account; Advise client on the roadmap for achieving outcomes, our interactive patient care tools and their effectiveness regarding outcomes as well as the overall utilization of the Get Well system</li><li>Support key executive meetings to review the strategic plan on ROI</li><li>Deliver and support a strong client training program for assigned facilities and/or region.</li><li>Educate and facilitate participation in research</li><li>Monitor client satisfaction and quality goals by facilitating regular project status meetings with appropriate hospital representatives. Continuously communicate updates to hospital staff regarding all aspects of the use and status of system</li><li>Drive utilization of the Get Well system by conducting quarterly account review meetings pertaining to account roadmap; conduct nurse and staff training, orienting them on the functionality and use of the system; actively participate in hospital staff nursing and steering committee meetings promoting interactive patient care</li><li>Monitor system utilization daily; identify and address any “hot spot” areas of underutilization; continuously work with staff to improve system utilization, as well as provide recommendations for improvement</li><li>Serve as the project manager on all development, content and configuration requests for the hospital; oversee and ensure prompt resolution of operational issues/complaints. Execute and manage the action plan for implementing features and functionality to achieve strategic outcome objectives</li><li>Create, audit and maintain system content or work with the Client Innovation Get Well team to create hospital specific content</li><li>Triage and be the primary point of contact at the client site for hardware and software issues as they arise with the Get Well Patient Engagement Platform.</li><li>Other duties as assigned  </li></ul><p/><p><strong>Requirements</strong>:</p><ul><li> Bachelor’s Degree or equivalent 4-6 years military work experience required</li><li>Clinical experience preferred</li><li>Previous experience working within a hospital or other healthcare environment preferred</li><li>Previous military personnel and veterans are encouraged to apply</li><li>Previous project management and training experience preferred</li><li>Demonstrated history of service excellence</li><li>Occasional travel to our Bethesda, MD headquarters required</li><li>Flexibility in schedule required; may require occasional weekend availability</li><li>Must be willing to submit to a federal government background check and regular drug testing</li><li>Must be able to meet all client specific requirements, including immunizations and screening</li><li>Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations</li></ul> <p><strong>About You</strong>:</p><ul><li>Ability to work effectively under pressure and in a fast-paced environment</li><li>Exceptional relationship builder, understanding the nuances of internal hospital relationships and how to operate appropriately and effectively in the hospital environment to drive deliverables</li><li>Dynamic communicator; ability to motivate and influence others through fact-based client and product understanding, combined with genuine passion for the product and hospital outcomes</li><li>Customer Service focus – we are each individually committed to our client experience</li><li>Thrives in an environment of uncertainty - no two days are the same on the job so you need to have a strong sense of flexibility and ability to “go with the flow”</li><li>Ability to work as part of a remote team and maintain Get Well focus while on client site</li><li>Desire to make a meaningful impact on hospital outcomes and patient’s lives</li><li>Willing to work evening/weekend hours as needed  </li></ul> <p><strong>About GW RhythmX</strong>:<br/><br/>GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by <a href="https://edge.prnewswire.com/c/link/?t=0&l=en&o=4555009-1&h=2077320412&u=https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps%253A%252F%252Fklasresearch.com%252Freport%252F2024-best-in-klas-awards-global-software%252F3414%26data%3D05%257C02%257Cdeepthib%2540rhythmx.ai%257C2b794d352da14d386e3e08de207fc598%257C68f1bbae192f4de886bfea1b30c84d8c%257C0%257C0%257C638983930389461115%257CUnknown%257CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%253D%253D%257C0%257C%257C%257C%26sdata%3DGbL9W8UjxJtmNPtik206mKlp8k0xkYPPFx%252FJU7CcQnA%253D%26reserved%3D0&a=KLAS+Research" rel="nofollow">KLAS Research</a>, <a href="https://edge.prnewswire.com/c/link/?t=0&l=en&o=4555009-1&h=491521319&u=https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps%253A%252F%252Fwww.getwellnetwork.com%252Fpr%252Fget-well-earns-fierce-healthcare-dei-award%252F%26data%3D05%257C02%257Cdeepthib%2540rhythmx.ai%257C2b794d352da14d386e3e08de207fc598%257C68f1bbae192f4de886bfea1b30c84d8c%257C0%257C0%257C638983930389470674%257CUnknown%257CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%253D%253D%257C0%257C%257C%257C%26sdata%3DWPsM8fAJYsgbeUX%252FPQdvkoH2pXM1U0rfOtTPorId4pg%253D%26reserved%3D0&a=Fierce+Healthcare" rel="nofollow">Fierce Healthcare</a>, and <a href="https://edge.prnewswire.com/c/link/?t=0&l=en&o=4555009-1&h=3569048666&u=https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps%253A%252F%252Fwww.prnewswire.com%252Fnews-releases%252Fget-well-named-to-avia-marketplaces-2024-top-smart-rooms-companies-302172276.html%26data%3D05%257C02%257Cdeepthib%2540rhythmx.ai%257C2b794d352da14d386e3e08de207fc598%257C68f1bbae192f4de886bfea1b30c84d8c%257C0%257C0%257C638983930389484611%257CUnknown%257CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%253D%253D%257C0%257C%257C%257C%26sdata%3DW0mFQTrvNFpagObK60zaHmySrX5uxYuv%252B0TENwyIAZU%253D%26reserved%3D0&a=AVIA+Marketplace" rel="nofollow">AVIA Marketplace</a>. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally.</p> <p><strong>About SymphonyAI Group</strong>: <br/><br/>SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at  <a href="https://edge.prnewswire.com/c/link/?t=0&l=en&o=4555009-1&h=357496274&u=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4535289-1%26h%3D54024202%26u%3Dhttps%253A%252F%252Fwww.saigroup.ai%26a%3Dwww.saigroup.ai&a=www.saigroup.ai" rel="nofollow">www.saigroup.ai</a> and follow SAIGroup on LinkedIn.</p><p>When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. . The estimated pay range for this position is $65,000 - $75,000  in base salary plus annual bonus potential. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.</p><p>Get Well RhythmX is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.</p><p>Powered by JazzHR</p>

GetWellNetwork, Inc.

Client Service Manager, Government – Miami, FL

Artificial Intelligence (AI)

Background Investigation

Blueprints

Clinical Medicine

Clinical Outcomes

Content Development

Customer Experience

Customer Relations

Customer Satisfaction

Customer Service Management

Customer Support/Service

Customer Training

Data Science

Employee Orientation

Federal Government

Federal Laws and Regulations

Government

Healthcare

Hospital

Hospital Administration

Information/Data Security (InfoSec)

Leadership

Military

Nursing

Patient Care

Problem Solving Skills

Project/Program Management

Quality of Care

Research & Development (R&D)

Resource Utilization

Return on Investment (ROI)

Staff Training

State Laws and Regulations

Strategic Planning

Systems Maintenance

Team Player

Training Program

Training/Teaching

United States Military

Willing to Travel

partner JazzHR

UNKNOWN

ADAPTED_NOW

Explains differences in rates and charges to residents desiring changes of accommodations, and arranges for the change; Explains services and nursing home policy regarding payment of bills; Provides copies for families regarding limited liability treatment policy and legal surrogate; Gives families a list of all department heads and a resident handbook, and interprets nursing home regulations to resident concerning visitors, visiting hours, and disposition of clothing and valuables. Contributes articles to center newsletter and insures that newsletters and trade journal articles are sent to referral sources by forwarding names of referral sources to newsletter editor.

<div><p/><p/><p/><p/><p><b>Solaris HealthCare Coconut Creek </b>is now hiring. We are looking for caring individuals to provide outstanding care to our residents each and every day. </p><p/><p style="text-align:center"><b><br/></b></p><p style="text-align:center"><b>We are located at 4125 W Sample Rd, Coconut Creek, FL 33073.</b></p><p style="text-align:center"><br/></p><strong>Proud Partner of the Tampa Bay Buccaneers – join the spirited KARE KREWE of Coconut Creek! </strong><br/><p><br/></p><div style="text-align:center">You’ll love being part of our team—and you may also qualifyfor these amazing benefits:</div><div style="text-align:center">Affordable Health, Dental & Vision Insurance (familyoptions included)</div><div style="text-align:center"><b>Advanced Pay</b>-get paid when YOU want</div><div style="text-align:center"><b>401k with Company Match</b>-plan for your future</div><div style="text-align:center"><b>Generous ETO, Holidays & Sick Time </b>-we valuework life balance</div><div style="text-align:center"><b>Tuition Reimbursement </b>-invest in your growth</div><b><div style="text-align:center"><b>Life Insurance & Disability Coverage </b>-peaceof mind for you & your family</div></b><div style="text-align:center"><b>Uniforms Provided & Perks Programs </b>-we'vegot your covered</div><div style="text-align:center"><b>Shift Differentials depending on location, position &shift!</b></div><div style="text-align:center">Join a team that invests in YOU - your health, future &your success!</div><div style="text-align:center"><b><br/></b></div><div style="text-align:center"><b><i>This role requires Florida AHCA Clearinghouse background screening.</i><br/>https://info.flclearinghouse.com</b><br/></div><div><p/></div></div><div><h3>Part time position-mandatory weekend. </h3><p>Mn#2024</p><p><br/></p><p>                        </p></div><div><b>Purpose of Your Job Position</b><div><b></b><div>The primary purpose of your job position is to assist the Admissions Director in developing census and quality mix by providing prospective residents and/or responsible parties with appropriate information and assistance to the nursing center, in accordance with current federal, state, and local standards, guidelines and regulations, and Solaris HealthCare’s established policies and procedures.</div><b><div><b><br/></b></div>Job Functions</b></div><div><b></b><div>Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.</div><div><br/></div><b>DUTIES AND RESPONSIBILITIES</b>General Responsibilities<ul><li>Completes all assigned tasks in a timely manner as instructed by supervisor.</li><li>Adheres to work schedules in completing and performing assigned tasks.</li><li>Cooperates with department personnel, as well as other facility personnel to ensure that services can be adequately maintained to meet the needs of residents.</li><li>Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout Solaris HealthCare.</li><li>Treats residents, residents family members, visitors and fellow employees with courtesy, respect and dignity.</li><li>Meets with Supervisor on a regular basis to assist in identifying and correcting problem areas and/or improving services.</li><li>Notifies facility when late arrival to or absence from work according to established center policy.</li><li>Adheres to established employee policies.</li><li>Adheres to established dress code.</li><li>Meets acceptable center attendance requirements.</li></ul><b>Residents Rights</b><ul><li>Ensures that all care is provided in privacy.</li><li>Alerts residents before entering residents rooms.</li><li>Reports all grievances and complaints made by residents to supervisor.</li><li>Reports all allegations of resident abuse and/or misappropriation of resident property.</li><li>Customer Relations Responsibilities</li><li>Handles walk in or telephone inquiries and documents on the inquiry logs.</li><li>At the direction of the Admissions Director, follows up on inquiries by contacting the case managers via telephone or through the electronic referral systems.</li><li>At the direction of the Admissions Director conducts tours of the center, documents clinical and financial information on the inquiry form for follow up. All tours must be provided a brochure and complete contact information must be secured for appropriate follow up.</li><li>At the direction of the Admission Director, participates in community outreach events held at the facility by greeting guests, setting up for the events, offering tours and any other duties as assigned.</li><li>Uses formal waiting list policy and keeps future reservations for residents.</li><li>Reviews a list of unoccupied beds and makes preadmission reservations according to type of case and accommodation required.</li><li>At the direction of the Admissions Director, ensures that a model room is maintained in the nursing center.</li><li>Maintains necessary knowledge of served market areas, resident origin, and major referral sources.</li></ul><b>Admissions Process Responsibilities</b><ul><li>At the direction of the Admissions Director, gathers demographic or clinical information from either the social worker and/or floor nurse at hospital or the family of the admitting patient prior to admission.</li><li>Prior to admission enters new patient information into Matrixcare. Scans/uploads all required documents into Matrixcare in a timely manner.</li><li>At the direction of the Admission Director, verifies primary and or secondary insurances, checks FDLE etc</li><li>Under supervision of Admissions Director, assumes responsibility for timely and accurate completion of admission contract. Solaris guide line is within 48 hours.</li><li>Explains differences in rates and charges to residents desiring changes of accommodations, and arranges for the change; Explains services and nursing home policy regarding payment of bills; Provides copies for families regarding limited liability treatment policy and legal surrogate; Gives families a list of all department heads and a resident handbook, and interprets nursing home regulations to resident concerning visitors, visiting hours, and disposition of clothing and valuables.</li><li>Primary responsibility for presentation of admission agreements to new admissions within 48 hours or those re admissions that meet the criteria for a new packet.</li><li>If the resident is identified to be confused prior to admission; the Coordinator immediately contacts the family and identifies the responsible party or power of attorney and schedules the packet signing either prior to or on the day of the admission. Efforts to contact family to be documented.</li><li>Appropriate legal paperwork such as health care surrogate, durable power of attorney etc; is to be requested and secured from family/friend/s. Any obstacles to be communicated to Admissions Director. Efforts to contact family to be documented. +</li><li>After the admission contract has been executed by both parties, a copy is delivered to the resident in the Solaris folder or emailed as per the request of the patient/family.</li><li>Responsible to check each room to ensure new admission readiness. Any flaws are immediately reported and corrected prior to new admit arrival</li><li>Proficient in Matrix, MVP, FDLE, all payer verification systems. Entrypoint, and all electronic referral systems used by the facility</li></ul><b>Customer Satisfaction Responsibilities</b><ul><li>May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow up on family or guarantor complaints and problem solves with residents and/or staff.</li><li>At the direction of the Admissions Director, ensures a Greeter Club/First Impression Program is in place and functioning.</li></ul><b>Administrative Responsibilities</b><ul><li>Assists Admission Director in training the Admission team.</li><li>Orders, copies, and assembles admissions forms & booklets. Ensures supplies are on hand.</li><li>Provides support to Care Transition Coordinator by assisting in the following activities: maintain inquiry logs,tracking inquiries from accounts, may be expected to provide feedback to and from the CTC.</li><li>Contributes articles to center newsletter and insures that newsletters and trade journal articles are sent to referral sources by forwarding names of referral sources to newsletter editor.</li><li>Assists the Admission Director with planning, coordinating, and executing community and referral source events.</li><li>Reports observations concerning structural, equipment and furniture defects and malfunctioning to appropriate personnel.</li><li>Coordinates work of department with work of other departments.</li><li>At the direction of the Admissions Director, may be asked to attend and participate in staff meetings, departmental head meetings, or other center meetings.</li><li>Reports observations concerning structural, equipment, and furniture defects and malfunctioning to appropriate personnel.</li><li>Maintains confidentiality of necessary information.</li><li>Utilizes supplies and equipment properly and without waste.</li><li>Thinks and acts calmly and logically to meet unusual occurrences of the job without being thrown off stride.</li><li>Performs any miscellaneous work assignments as may be required.</li></ul><b>Staff Development</b><ul><li>Participates timely in in service training classes that provide instructions on how to do the job.</li><li>Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession, as well as to maintain your license on a current status.</li><li>Participates in annual Solaris HealthCare in service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, Safety, Infection Control, etc.).</li></ul><ul></ul><b>Education</b><ul><li>College degree preferred.</li></ul><b>Experience</b></div><ul><li>Sales experience, particularly in health care services, products or pharmaceuticals is desirable.</li><li>Familiarity with long term care and/or health care services useful.</li></ul><div><b>Specific Requirements</b><ul><li>Must be able to read, write, speak, and understand the English language.</li><li>Must possess the ability to make independent decisions when circumstances warrant such action.</li><li>Must demonstrate the knowledge and skills necessary to provide care appropriate to the age related needs of the residents served.</li><li>Must be a supportive team member, contribute to and be an example of team work and team concept.</li><li>Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.</li><li>Must possess leadership ability and willingness to work harmoniously with and supervise other personnel.</li><li>Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.</li><li>Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing activities.</li><li>Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing activities.</li><li>Must be able to relate information concerning a residents condition.</li><li>Must not pose a direct threat to the health or safety of other individuals in the workplace.</li><li>Local travel engaging in outside sales calls, including periodic overnight travel, as needed or as directed by Administrator is required.</li></ul></div></div>

Weekend Government Jobs in Doral, FL

Resume Resources

Get noticed by top employers!

Weekend Government Jobs in Doral, FL

Client Service Manager, Government – Miami, FL GetWellNetwork, Inc.

Admissions Coordinator - part time- Mandatory weekends-Saturdays and Sunday Solaris HealthCare

Resume Resources