p>STARSHIELD ENTERPRISE ACCOUNT MANAGER (GOVERNMENT) RESPONSIBILITIES: Act as the primary point of contact to support specific government contracts and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues • Building relationships to identify requirements and manage expectations • Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business • Retaining and growing the value of accounts • As an extreme owner of assigned government accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule • Serve as the team's internal expert on the government accounts vertical, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical in partnership with other teams • Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly.
BASIC QUALIFICATIONS:
A Bachelors degree in engineering or business; OR high school diploma/equivalency and 6+ years of business development, operations, engineering, or account management experience in lieu of a degree 3+ years of consulting or project management experience 3+ years of experience working with customers to support a technical product/service.