p>STARSHIELD ENTERPRISE ACCOUNT LEAD (GOVERNMENT) RESPONSIBILITIES: Act as the primary point of contact to support specific government contracts supporting the Department of War and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues • Building relationships to identify requirements and manage expectations • Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business • Retaining and growing the value of accounts • As an extreme owner of assigned government accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule • Serve as the team's internal expert on the government accounts vertical, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical in partnership with other teams • Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly.
BASIC QUALIFICATIONS:
• Bachelors degree in engineering or business; OR high school diploma/equivalency and 6+ years of business development, operations, engineering, or account management experience in lieu of a degree • 3+ years of consulting or project management experience • 3+ years of experience working with customers to support a technical product/service.