Responsibilities:Guest ExperienceGreet customers, check IDs, and uphold welcoming energy for all visitorsAssist guests in selecting products based on their needs, preferences, and legal eligibilityAnswer questions accurately and respectfully across a range of knowledge levelsStay current on product offerings, effects, formats, and usage guidanceProvide education with clarity, not hypeSales & TransactionsOperate the POS system (e.g., Cova, Dutchie) to complete transactions accuratelyEnsure proper application of discounts, tax, loyalty rewards, and bag limitsHandle cash and debit transactions with attention to accuracy and securityPack and label products according to company and state rulesCompliance & CleanlinessVerify age and quantity limits before every transaction - no exceptionsFollow SOPs for handling returns, packaging, and inventory movementMaintain a clean, safe, and professional environment throughout the shiftFlag any product issues, compliance concerns, or customer incidents to the supervisorQualificationsMust be 21+ and pass all background requirements for cannabis retail employmentPrior retail, hospitality, or customer-facing experience preferredStrong communicator who can work quickly and stay calm under pressureInterest in cannabis and willingness to learn - no know-it-alls requiredComfortable with technology, cash handling, and shift-based teamworkYou're a Fit If You. Take pride in consistency, even on slower daysLike helping people navigate new experiences with calm, clear guidanceShow up on time, ready to work, every timeRespect the rules - not just because they're rules, but because they protect the industry and our guestsMust be 21+ and able to pass the required state background check