You will act as a trusted advisor to senior executives, leveraging empirical data, AI-driven insights, and structured project governance to deliver measurable improvements in Customer Experience Index (CXI), retention, and operational efficiency across all Verizon Consumer and Business channels. Cross-Functional Alignment & Coalition Building: Build strong cross-functional partnerships across Finance, Compliance, Fraud, Legal, IT, Sales Operations, and Customer Experience teams to ensure operational readiness and alignment on collective retention goals.