Shapes business-aligned technology strategies, target-state architectures, and roadmaps across deposits, customer information, marketing, product and pricing, branch and contact center experiences, payments, cards, ATMs, item processing, servicing, and related operational platforms. Consumer and retail deposit products, customer onboarding and servicing, customer information, branch operations, contact centers, payments, cards, ATMs, item processing, product and pricing, marketing, campaigns, offers, and customer communications.