UNKNOWN

FEED

OTHER

2+ years of high-volume, front-line customer service experience, with demonstrated ability to manage workload efficiently and proficiency in email, phone, chat, and social media support. Ability to meet for in-person work days for team-building with the CS Leadership team and other Skylight employees located in Pittsburgh monthly in our local co-working office.

Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus <a class="external" href="https://www.wired.com/story/are-digital-wall-calendars-worth-it/" rel="nofollow noreferrer noopener" target="_blank">Wired</a> and <a class="external" href="https://www.nytimes.com/wirecutter/reviews/skylight-calendar-review/" rel="nofollow noreferrer noopener" target="_blank">the Wirecutter</a>). Our latest product is <a class="external" href="https://myskylight.com/calendar/" rel="nofollow noreferrer noopener" target="_blank">Calendar 2</a>, which just launched to rave reviews.Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable. We get to grow a happy, healthy company focused on making products our customers love without investors breathing down our necks.Smart, hardworking people who care about making actually meaningful products love working here. People like you. We’re busy inventing new ways to simplify family life and help parents raise great kids – and we need your help! Come invent something new with us.<h3>About the Job</h3>We’re hiring Part-Time Weekend Concierge Team Agents in the Greater Pittsburgh Region! We're seeking experienced customer service professionals to join our Customer Service Concierge Team and deliver exceptional support to our Skylight Calendar customers. This role is key to supporting Skylight as we grow and redefine what outstanding customer service looks like for our Calendar customers. As a Concierge Agent, you’ll uphold Skylight’s high standards for customer service, ensuring every interaction reflects the care, expertise, and attention our customers deserve. Compensation for this position is $20/hour. <h3>Schedule</h3><ul><li>This is a part-time position and weekly schedules range between 16 to 29 hours.</li><li>Our peak seasons are May and November through January, and all team members are expected to work during the weeks of Mother’s Day, Thanksgiving, and Christmas.</li><li>The Concierge Team operates seven days a week, from 8 AM to 8 PM EST. Shifts are scheduled in 4- or 8-hour blocks within that timeframe, with at least two days off each week.</li><li>Priority will be given to candidates with the widest availability. Please note that nights and weekends are required.</li></ul>To be eligible, you must reside in the Greater Pittsburgh, Pennsylvania Region and be available to schedule an in-person interview at our office in Shadyside.<h3>Responsibilities</h3><ul><li>Provide bespoke, 1-1 customer service for our Skylight Calendar and Frame customers through all phases of their customer journey from purchase to activation to set up and continued use of their devices.</li><li>Engage with customers daily through high-volume phone, chat, email, and social media platform interactions. On average, you’ll support 6–8 customers per hour, though volumes may increase to 10–12 per hour depending on the complexity and nature of the inquiries.</li><li>Support escalated customer issues involving complex hardware and software challenges with Skylight devices.</li><li>Flag any patterns you notice in tickets or customer feedback so the team can stay ahead of emerging issues.</li><li>Be a supportive peer and thought partner with our Customer Service Team Leads, providing coverage as needed for our core and troubleshooting customer service teams.</li><li>Contribute to project-based work as needed to support team goals and enhance the customer experience.</li><li>Ability to meet for in-person work days for team-building with the CS Leadership team and other Skylight employees located in Pittsburgh monthly in our local co-working office.</li></ul><h3>Who You Are</h3><ul><li>A highly empathetic, caring customer service professional with a proven ability to communicate clearly and compassionately with customers across omni-channel customer service</li><li>A nimble team-player who is comfortable with ambiguity, willing to test and iterate, and operate with autonomy</li><li>Collaboratively minded, understanding the interconnected nature of departments in a startup environment</li><li>Passionate about technology and energized by fast-paced, constantly evolving products and environments</li><li>Excellently organized, with an ability to prioritize time-sensitive tasks and work with efficiency</li><li>Strong written and verbal communicator who can convey complex ideas with clarity</li></ul>Requirements<ul><li>2+ years of high-volume, front-line customer service experience, with demonstrated ability to manage workload efficiently and proficiency in email, phone, chat, and social media support.</li><li>Must have experience with Zendesk or a similar Customer Relationship Management (CRM) system</li><li>Exhibits patience and attentiveness when listening to feedback and excels at teaching and guiding others</li><li>Strong communication skills across email, phone, and chat, delivering clear, professional, and engaging interactions with customers and team members alike</li><li>Previous experience working in an agile startup environment</li><li>Demonstrated talent for rapidly mastering new technology and becoming a product expert</li><li>A consistent, reliable Wi-Fi connection is required for this role</li><li>Must be comfortable working on a Mac and communicating in the Slack platform.</li></ul><h3>Nice to Have</h3><ul><li>Experience supporting customers on Social Media platforms such as Meta, Instagram, TikTok, and Reddit through ad comments, posts, and direct messages.</li><li>Previous experience working with a direct-to-consumer (DTC) or e-commerce brand.</li><li>Experience providing customer support for a technical or digitally connected product.</li></ul>Benefits<ul><li>At Skylight, we care about our team. We offer 64 hours of accrued sick time annually to ensure you have time to rest, recharge, and care for yourself.</li><li>Upon hire, you’ll be provided with a loaned laptop and a loaned Skylight Calendar to ensure you have the tools needed to succeed in your role.</li></ul>

Skylight

Customer Support Specialist, Part-Time - Weekend Availability Required

Apple Macs

Communication Skills

Customer Escalations

Customer Experience

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

Customer/Client Research

Entrepreneurship

Establish Priorities

Identify Issues

Laptop PC

Leadership

Organizational Skills

Presentation/Verbal Skills

Slack

Social Media

Startup

Team Player

Technical Support

Training/Teaching

Venture Capital

Wi-Fi

Writing Skills

ZenDesk

eCommerce

Workable

As a high-growth cannabis company known for quality, expertise and reliability, the Company, and its brands, including Curaleaf, Select, Grassroots, Find, and Anthem provide industry-leading service, product selection and accessibility across the medical and adult-use markets. Curaleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant.

HOUR

<div class="content-intro">At Curaleaf, we're redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you'll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.</div>Retail Sales Associate - Part TimeShift Availability: 10-25 hours/week - availability on weekends strongly preferred Hourly Pay Rate: $16.00/hr. Location: 5133 Lincoln Hwy, Greensburg, PA 15601About the Role:As a Retail Sales Associate at Curaleaf, you'll be the face of our brand and the go-to expert for our customers, helping them explore our cannabis products and delivering top-tier service with every interaction.You'll play a key role in creating a welcoming, informative, inclusive, and engaging experience, helping guests explore our products and find the right fit for their needs. Whether you're recommending new items, handling purchases at the register, or chatting with a first-time shopper, you'll be building trust and showcasing what makes Curaleaf special. If you're passionate about cannabis, love working with people, and enjoy a fast-paced retail environment, this is the place for you.What You'll Do: <ul><li>Customer Experience & Teamwork<ul><li>Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.</li><li>Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.</li><li>Address concerns with professionalism and resolve issues to ensure customer satisfaction.</li><li>Encourage loyalty by signing guests up for rewards programs.</li><li>Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.</li></ul></li><li>Operations & Store Standards<ul><li>Help open and close the store, handle cash, and follow all procedures and regulations.</li><li>Check IDs, update customer profiles, and process transactions accurately.</li><li>Keep the store clean, organized, and fully stocked, from the sales floor to the backroom.</li><li>Support inventory tasks like restocking, fulfilling online orders, and counting products.</li></ul></li><li>Sales & Performance<ul><li>Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge.</li><li>Highlight deals and complementary items at checkout to boost customer satisfaction.</li><li>Stay on top of promotions and product updates to give customers a seamless experience.</li><li>Stay agile and adaptable in a fast-paced, ever-changing retail environment.</li><li>Take on extra duties as needed to support the team and store success.</li></ul></li></ul>What You'll Bring:<ul><li>A high school diploma or GED.</li><li>At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction.</li><li>A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately.</li><li>The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment.</li><li>Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.</li><li>Excellent communication skills, with the ability to connect with customers and team members alike.</li><li>Strong multitasking abilities and the agility to shift priorities as needed.</li><li>Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement.</li><li>Solid time management and organizational skills to stay on top of tasks and responsibilities.</li><li>Effective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns.</li><li>Basic proficiency in math and computer applications to support transactions and reporting.</li><li>A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience.</li><li>Strong conflict resolution skills and the ability to remain composed under pressure.</li><li>Initiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success.</li><li>A natural ability to build rapport and maintain lasting customer relationships.</li><li>A collaborative spirit and a commitment to working well within a team environment.</li></ul>Even Better If You Have:<ul><li>A background in a sales role with a focus on tracking KPIs and meeting sales targets.</li><li>Familiarity with e-commerce systems and order fulfillment processes.</li><li>Previous experience within a regulated retail setting.</li></ul>Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this Job, the employee is regularly required to stand for extended periods of time, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds.  This position requires close vision (clear vision at 20 inches or less).Work Environment:This position has allergen warnings including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, have a high stress tolerance, adaptability, and be flexible to work in an ever-changing environment. <div class="content-pay-transparency"><div class="title" style="font-weight:600;padding-top:8px">Curaleaf Pay Transparency</div><div class="pay-range">$16—$16 USD</div></div><div class="content-conclusion">What We Offer:<ul><li style="line-height:1">Career Growth Opportunities</li><li style="line-height:1">Competitive Pay and Benefits</li><li style="line-height:1">Generous PTO and Parental Leave</li><li style="line-height:1">401(K) Retirement Plan</li><li style="line-height:1">Life/ Disability Insurance</li><li style="line-height:1">Community Involvement</li><li style="line-height:1">Referral Bonuses and Product Discounts</li></ul>Benefits vary by state, role type, and eligibility.  Follow us on Social Media:  Instagram: <a href="https://www.instagram.com/curaleaf.usa/" rel="nofollow noopener noreferrer" target="_blank">@curaleaf.usa</a> Twitter: <a href="https://x.com/curaleaf_inc" rel="nofollow noopener noreferrer" target="_blank">@Curaleaf_Inc</a> LinkedIn: <a href="https://www.linkedin.com/company/curaleaf/mycompany/" rel="nofollow">Curaleaf LinkedIn</a>Curaleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company, and its brands, including Curaleaf, Select, Grassroots, Find, and Anthem provide industry-leading service, product selection and accessibility across the medical and adult-use markets. Curaleaf International is powered by a strong presence in all stages of the supply chain. Its unique distribution network throughout Europe, Canada and Australasia brings together pioneering science and research with cutting-edge cultivation, extraction and production. <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcuraleaf.com%2F&data=05%7C02%7CAna.Ruiz-Riquer%40curaleaf.com%7Ca66c82baa6e44331934d08dcb2291009%7C24611620a8ee4b1a973bd8960883fa48%7C0%7C0%7C638581136656718627%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=N0lv2NXutTnrIrmGCp9ZiXjkh6QVY1WaLJaJqRN0BzU%3D&reserved=0" rel="nofollow">Home | Curaleaf | Cannabis with Confidence</a>Our Vision: To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis. Our Values:<ul><li style="line-height:1;font-family:'helvetica' , 'arial' , sans-serif;font-size:12pt">Lead and Inspire.  </li><li style="line-height:1;font-family:'helvetica' , 'arial' , sans-serif;font-size:12pt">Commit to Win.  </li><li style="line-height:1;font-family:'helvetica' , 'arial' , sans-serif;font-size:12pt">ONE Curaleaf.  </li><li style="line-height:1;font-family:'helvetica' , 'arial' , sans-serif;font-size:12pt">Driven to Deliver Excellence.  </li></ul>Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Individuals adversely impacted by the war on drugs are encouraged to apply.Current Curaleaf employees should apply for open positions through our Internal Job Board, which can be accessed via the link on The Leaf.   </div>

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Weekend Research Jobs in Arsenal, PA

Customer Support Specialist, Part-Time - Weekend Availability Required Skylight

Retail Sales Associate - Part Time Curaleaf

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