It's a highly collaborative role embedded within a cross-functional delivery team, working daily alongside Salesforce engineers, architects, product management, and program delivery leads, with opportunities to contribute to Salesforce-Outlook integration and Agentforce proof-of-concept activities. This role owns hands-on configuration and administration of the Salesforce org - objects, business processes, Flow-based automation, and approval processes - spanning both Sales Cloud and Service Cloud (SFSC), with particular focus on SFSC setup and optimization.