The ideal candidate will have the ability to provide an exceptionally high level of customer service and technical support to faculty, staff, and eligible students of the Dornsife College of Letters, Arts, and Sciences; address and resolve incidents and service requests in a friendly, knowledgeable, efficient, and timely manner; and identify and resolve hardware, software, peripheral, network, and operator errors by applying troubleshooting skills via phone, written communication, and in person. USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.