Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Medical Center. The Social Work Specialist II independently provides casework services to patients and families as indicated to address the psychosocial aspects of care regarding adjustment to illness and treatment.