FULL_TIME

FEED

OTHER

We are America’s leader in underground utility damage prevention and advanced infrastructure services, performing more than 84 million locates each year for the more than 1,400 telecommunications, electric, gas, water, and sewer utilities and municipalities we serve nationwide. Education Partnership & Scholarship Program – Discounted tuition for USIC employees, their spouses, and dependents through Indiana Tech (courses available online nationwide).

Compensation$18.00 HourlyJob DescriptionText JOBS to 811DIG (811344) to connect with our hiring team today!Are you an outdoor enthusiast who enjoys independent field work and is looking to jump start your career? If you are a quality-conscious, safety focused, hard-working individual, then consider an exciting long-term career at USIC!The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are America’s leader in underground utility damage prevention and advanced infrastructure services, performing more than 84 million locates each year for the more than 1,400 telecommunications, electric, gas, water, and sewer utilities and municipalities we serve nationwide. Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. At USIC, we are committed to Leading from the Ground Up.We are looking for individuals who consider themselves problem solvers, take pride in public safety, and thrive in a fast-paced, exciting work environment. Our communities are your communities.If you’re looking for growth, we’ve got you covered. We provide a quality training program and opportunities for advancement. No prior locating experience is needed, but experienced locators are encouraged to apply!Our technicians spend their workdays on the go, independently working in the field using their company-provided vehicle. We use best-in-class ticket and claims management systems to ensure clear and complete mark-out services for the excavator or property owner at the work site.Your Responsibilities as a Locator:<ul><li>Correctly, safely, and efficiently locate underground utilities, including telecommunications, electric power, cable TV, gas, water, and sewer systems.</li><li>Thoroughly search for underground utilities in a designated area, accurately marking the location, completing the necessary documentation, and photographing each locate.</li></ul>These are daytime, full-time positions. We have a 48-hour turnaround time on many locates, which means we generally work the day after holidays and some weekends, as needed. Must be able to work overtime, weekend shifts, and on-call shifts (including nights and weekends), dependent upon the needs of the business.Why You'll Love Working for Us (Our Benefits):<ul><li>100% paid training – We're invested in you, starting on your first day.</li><li>High-quality company vehicle& fuel card – All work-related expenses are paid. This means you won't be putting mileage on your personal vehicle for work.</li><li>Company laptop, phone, & equipment – Advanced technology you can count on.</li><li>DailyPay – Access your pay when you need it. </li><li>Comprehensive insurance options– A variety of excellent insurance choices including medical, dental, vision, and life.</li><li>401(k) with company match – We’ll help you save for the long term with our competitive 401(k) employer match program.</li><li>PTO & paid holidays– Even in your first year, so you can spend time with your loved ones.</li><li>Weekend & holiday on-call pay – Earn extra money while on call over the weekend or on a company holiday, even if not called out to an emergency.</li><li>Technician Incentive Plan– Bonuses based on individual quality and safety results.</li><li>Career Path Program (CPP)– Unmatched in our industry. We recognize employees who strive to be the best in their roles with distinctive titles, promotions, and more.</li><li>USIC All Stars– Our employee recognition program. Earn points for living our company values and celebrating milestones. Redeem your points for gift cards or merchandise!</li><li>Tenure Boots Program–$200 voucher to buy a new pair of work boots on your first anniversary and every year after.</li><li>Education Partnership & Scholarship Program – Discounted tuition for USIC employees, their spouses, and dependents through Indiana Tech (courses available online nationwide). Scholarships available for employees. Credit hours for completing our utility locator training curriculum and/or for military service.  </li><li>Employee discounts & perks – Outstanding discounts at major retailers and service providers.</li></ul>What We Need from You (Our Requirements):<ul><li>Able and willing to work outdoors in various weather conditions. Previous outdoor experience is a plus.</li><li>Computer proficiency</li><li>Available to work overtime, weekends, and on-call shifts as needed.</li><li>Able to pass a drug screen (this is a safety-sensitive position).</li><li>Valid driver’s license and a safe driving record</li><li>Able to work in a confined space; walk, bend, and lift up to 75 lbs.</li><li>Able to distinguish between colors used to identify wiring and mark underground utilities.</li><li>Able to read, understand, and reference locate tickets, as well as maps and prints.</li><li>Able to communicate clearly with colleagues, customers, contractors, and homeowners.</li></ul>We are an Equal Opportunity Employer. Veterans are encouraged to apply.When texting, message and data rates may apply. View our terms and conditions here: <a href="https://www.usicllc.com/terms-and-conditions" rel="nofollow">https://www.usicllc.com/terms-and-conditions</a> and our privacy policy here: <a href="https://usicllc.com/privacy-policy" rel="nofollow">https://usicllc.com/privacy-policy</a>.<img alt=" " height="1" src="https://ars2.equest.com/?response_id=fe420a231c45054154dafad12d8913ac&view" width="1"/>

USIC Locating Services, LLC

Utility Locator

Cable Television

Claims Management

Communication Skills

Driver's License

Electrical Wiring

Electricity

Excavator

Incentive Programs

Insurance

Laptop PC

Military

On Call

Online Courses

Problem Solving Skills

Public Safety

Safety/Work Safety

Scholarship

Telecommunications

Training Program

Training/Teaching

Training/Teaching Curriculum

Tuition Fees

Water Utility

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UNKNOWN

JSI invites you to join our team as a Tier 1 Tech Support Technician on our Contact Center teamin Madison, Mississippi, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization. Position Overview:As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers’ peripheral related problems.

<h3>Description</h3> <div>JSI invites you to join our team as a Tier 1 Tech Support Technician on our Contact Center teamin Madison, Mississippi, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.   </div><div>Position Overview: </div><div>As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers’ peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners’ customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day. </div> <h3>Responsibilities</h3> <ul><li>Provide essential Tier 1 support to customers in a professional and customary manner.  </li><li>Answer inbound tech support calls and make outbound calls to customers as needed. </li><li>Thoroughly troubleshoot, investigate, and resolve customers’ peripheral related problems. </li><li>Keep detailed notes of all work performed on customers’ peripherals. </li><li>Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner. </li><li>Maintain 90% QA (quality assurance) ratings. </li><li>Work on other ongoing and short-term projects as outlined by management.</li></ul> <h3>Qualifications</h3> <div> Required Qualifications: </div><ul><li>High school diploma or equivalent. </li><li>Excellent communication, both verbal and written and proficient in English.</li><li>Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.</li><li>Ability to manage time and effectively prioritize numerous projects at one time.</li><li>Willingness to solve complicated problems and see projects through to completion.</li></ul><div>Preferred Qualifications:</div><ul><li>1+ years of experience in a technical support role.</li><li>1+ years of experience in a contact center environment handling high volume of calls.</li></ul><div>Physical Requirements/Working Conditions: </div><ul><li>Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.</li><li>Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills. </li></ul> <h3>Benefits and Compensation</h3> <ul><li>Competitive salary + performance-based bonuses.</li><li>Comprehensive benefits package (medical, dental, vision, 401(k)).</li><li>Generous PTO and travel support.</li><li>Ongoing professional development and educational opportunities.</li></ul>

Weekend Telecommunications Jobs in Mississippi

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Weekend Telecommunications Jobs in Mississippi

Utility Locator USIC Locating Services, LLC

Tier 1 Tech Support Technician John Staurulakis (jsitel.com)

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