Key Relationships All vendors, customers, and team members related to Burris Logistics Supervisory Responsibilities No direct supervisory responsibility Key Responsibilities Train and mentor transportation team members as applicable on new/modified programs Recommend and implement programs to improve operations Research and resolve user/customer reported application and/or data problems in an effective and timely manner Assists project leaders on each major project; provides communication from users, requestor, developers, QC and support Work with programmers/developers and requesting users to develop and establish project requirements, goals, and parameters Documents specifications required for a project before forwarding to development Maintain project plans with user/customer specifications, task prioritization, and resource utilization Respond quickly and professionally to project requests from customers and internal users Performs actual QC tasks on select projects in addition to working with end-users and developers Acquire and stay current in the knowledge of the business, retail, public warehousing, transportation, finance, and accounting systems used by Burris Logistics Ensure tasks and documentation are completed neatly, thoroughly, accurately and timely Promote exceptional (WOW) Customer Service by creating an environment that promotes building and maintaining effective communication with carriers, vendors internal and external customers in order to develop innovative solutions to meet customer needs and ensure product quality and services are never compromised Support achievement of company business plans, strategies and objectives by coordinating the use of shared resources with other departments and locations Encourage "win/win" outcomes, leading by example to show cooperativeness, flexibility, and willingness to change Other duties as assigned Education/Experience Education - High School diploma or GED. Role Summary Analyzing the transportation related business needs of customers and users to help identify opportunities and propose solutions, testing and troubleshooting new and/or modified programs, tracking bugs and re-testing fixed releases prior to promoting to production as well as assisting with transportation projects or tasks specified.