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Purpose Objective Cultivate relationships with customers and promote the Banks products and services by having conversations and referring to bankers. Performs a wide variety of customer service operations and general operational duties including transactions for checking, savings, loans, and other assigned services.

HOUR

Division Retail BankingDepartment Various - Branch Network
Reports to Branch Manager
Status Non-Exempt
Grade 4
Salary Range 20.00 - 22.18 per hourActual compensation within the pay range will be decided based on factors including but not limited to skills prior relevant experience and specific work location.Location 1047 Park Avenue Cranston RI
Hours 30 hours per week
Benefits eligiblePurpose
Objective
Cultivate relationships with customers and promote the Banks products and services by having conversations and referring to bankers. Recommend opportunities with our digital suite to help customers bank more conveniently. Performs a wide variety of customer service operations and general operational duties including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as the Banks main point of client contact maintains working knowledge of established policies and operating procedures. Makes customer referrals in defined areas.Key AccountabilitiesClient Service - 50%
Handles complex client issues while executing excellent customer service principles.
Excel at client service skills at all times to promote a positive brand image for Bank through face-to-face communication and telephone etiquette.
Lead through lobby management ensure prompt welcomes of assistance to clients and genuinely thank clients for their business.
Explains Bank policy and procedures to customers.
Assists clients with digital engagement and satisfaction.
Cross-sells and refers non-traditional Bank products e.g. insurance & investments to meet established goals.Transaction Duties - 50%
Identify opportunities when processing transactions to meet clients needs and refer opportunities to bankers.
Executes an extensive variety of customer transactions in accordance with Bank policy and procedures.
Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures.
Maintains working knowledge of all banking regulations.
Handles large amounts of cash in an organized, timely, and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines.
Acts as a significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer.
Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments.
May assist with branch capture of transaction work and cash letter reports as needed.
Provides back-up and support to Branch Supervisor tasks as needed.
Available to work Saturday hours and travel to nearby offices as required.Ensures compliance with all banking laws, rules, regulations, and prescribed policies, practices, and procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.Education
High school diploma or equivalentExperience
Prior transaction or teller experience preferred
Prior customer service experience preferred
Cash handling experienceSkills & Knowledge
Customer service skills
Communication skills
Basic computer skills
Interpersonal skillsWe endeavor to make this site accessible to any and all users.
Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

Berkshire Bank

PT Teller - 1047 Park Avenue Cranston RI

Banking Regulations

Banking Services

Brand Marketing (Branding)

Business Banking

Communication Skills

Computer Skills

Cross-Selling

Customer Relations

Customer Service Operations

Customer Support/Service

Insurance

Interpersonal Skills

Loans

Maintain Compliance

Operations Processes

Organizational Skills

Policy Development

Procedure Development

Promotional Programs

Referenceable Customers

Regulations

Regulatory Compliance

Resolve Customer Issues

Retail Banking

Risk Management

Set Goals

Time Management

Transaction Processing/Management

Willing to Travel

Purpose/Objective: Cultivate relationships with customers and promote the Bank's products and services by having conversations and referring to bankers. Performs a wide variety of customer service operations and general operational duties, including transactions for checking, savings, loans, and other assigned services.

Division: Retail BankingDepartment: Various - Branch NetworkReports to: Branch ManagerStatus: Non-ExemptGrade: 4Salary Range: $18.00 - $24.91Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.Location: Cranston, RIPurpose/Objective:Cultivate relationships with customers and promote the Bank's products and services by having conversations and referring to bankers. Recommend opportunities with our digital suite to help customers bank more conveniently. Performs a wide variety of customer service operations and general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as the Bank's main point of client contact; maintains working knowledge of established policies and operating procedures. Makes customer referrals in defined areas.Key Accountabilities:<ul><li>Client Service - 50%</li><li>Handles complex client issues while executing excellent customer service principles.</li><li>Excel at client service skills at all times to promote a positive brand image for Bank through face- to-face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business.</li><li>Explains Bank policy and procedures to customers.</li><li>Assists clients with digital engagement and satisfaction.</li><li>Cross-sells and refers non-traditional Bank products e.g., insurance & investments to meet established goals.</li><li>Participate in outbound calling campaigns</li><li>Transaction Duties - 50%</li><li>Identify opportunities when processing transactions to meet clients' needs and refer opportunities to bankers</li><li>Executes an extensive variety of customer transactions in accordance with Bank policy and procedures.</li><li>Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures.</li><li>Maintains working knowledge of all banking regulations.</li><li>Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines.</li><li>Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer.</li><li>Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. May assist with branch capture of transaction work and cash letter reports as needed.</li><li>Provides back up and support to Branch Supervisor tasks as needed.</li><li>Available to work Saturday hours and travel to nearby offices as required.</li><li>Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.</li></ul>Education:<ul><li>High school diploma or equivalent</li></ul>Experience:<ul><li>Prior transaction or teller experience preferred</li><li>Prior customer service experience preferred</li><li>Cash handling experience</li></ul>Skills & Knowledge:<ul><li>Customer service skills</li><li>Communication skills</li><li>Basic computer skills</li><li>Interpersonal skills</li></ul>Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

Seasonal Teller

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Responsible for processing financial transactions including deposits, withdrawals, check cashing and loan payments in an efficient and accurate manner. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Division: Retail BankingDepartment: Various - Branch NetworkReports to: Branch ManagerStatus: Non-ExemptGrade: 4Salary Range: $20.00 - $24.91Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.Location: Cranston - RIPrincipal ObjectiveResponsible for processing financial transactions including deposits, withdrawals, check cashing and loan payments in an efficient and accurate manner. Ensures every transaction is completed in accordance with bank policy and regulatory requirements. Consistently provides exceptional customer service while servicing and problem solving for our customers. Recognize opportunities to cross-sell the Bank's products and services to meet customer needs.Principal Duties and Responsibilities<ul><li>Process teller transactions.</li><li>Maintain and balance a cash drawer.</li><li>Provide outstanding customer service.</li><li>Utilizes sales techniques to recognize the needs of our customers and prospects and offer solutions.</li><li>Meet or exceed individual teller incentive goals.</li><li>Contribute to the overall branch goals in sales and service.</li><li>Follows all bank policies and procedures including security of the banks assets to minimize exposure.</li><li>Basic knowledge of bank products and services.</li><li>Maintains confidentiality of bank records and customer information.</li></ul>Job Specifications (Skills, Knowledge and Abilities Required)<ul><li>Minimum six months cash handling.</li><li>Retail Sales and Customer Service Experience.</li><li>Good listening and verbal communication skills.</li><li>Decision and judgment making skills.</li><li>Detail oriented and organizational skills.</li><li>Prompt and reliable attendance.</li><li>Enthusiastic, goal oriented and customer focused.</li><li>High School diploma or GED required.</li><li>Computer experience and familiarity with Microsoft Office (Word, Excel, Outlook).</li><li>Perform all duties in compliance with BSA/AML regulations.</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description is subject to change at any time.Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

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PT Teller - 1047 Park Avenue Cranston RI Berkshire Bank

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