Answers questions regarding water service and billing from new water signees, current customers, title companies, and others, over the phone and face to face; Assists with opening, sorting and batching mail that is received for the day; Enters ACH (direct pay from checking account) information that is received from new signees and current customers into computer system, notes account with date of receipt of information or cancellation of ACH; Monitors the BSB Water email account as well as own, responding appropriately; Knowledge of City County Ordinance for Water Utility Division; Schedules appointments for meters needing repaired, new meters, and meters being installed to move account from flat rate to meter; Creates service orders for water on or off for customer by contacting service shop and when service shop calls in due to something customer contacted them regarding; Reconciles Daily Service Orders, ensuring ones sent to shop for previous day are accounted for and that any the shop had no order for are created, follow up with shop when missing service order; Pulls Daily Service Order report and notes account numbers on report for each address; Reviews the Daily Service Order report ensuring the correct service order type, turn on date, turn off date, billing code, billing section, service-rate code description, final read, reminder code and adjustment to account is made, if appropriate; Assist Meter Reader with a number of reports that are reviewed twice per month for high read, no read and zero usage; Maintains the Fire Hydrant spreadsheet, adding hydrants that are new and deleting ones that are removed from service; Pulls and reviews number of reports prior to billing; compound meters, tenant waiting, improper dates, dates outside month range, final read which is matched with the final reads done during month, billing code 2 and 3 to determine who gets next bill and that reads are correct and turn on dates are appropriate; Prepares Curb Lid and Repairs spreadsheet needed for business office manager for month end reports that go to water division accountant; Updates Metro Reads spreadsheet with monthly usage and Rocker Adjusts spreadsheet with monthly figures and sends to metro plant supervisor; Maintains the Sprinkling Meter Spreadsheet for county parks, this is seasonal, includes creating a service order and charging service fee when water is turned on in spring, creating service order in fall for water off; Backs up Front Counter person's lunch hour and when person is off, includes doing the daily deposit, waiting on customers paying at front counter, opening, sorting, batching mail, and posting batches of mail; Backs up New Account position when person is off, includes meeting with new customer, taking deposit, setting up new account in billing system, getting reads on accounts going back to owner or needing final bill and other new account duties; Reviews several Reminder Code reports monthly; Off Non-Pay, Off Repairs, Off Vacant; and others, determining action needed; reminder code removed, follow up with customer, notice to customer; Attends meetings, conferences and workshops as requested and authorized; Performs all duties and work assignments in a safe, healthy, and environmentally sound manner. Good knowledge of water utility billing policies, practices, and procedures; Good knowledge of office and telephone etiquette; Good math skills, including proration with ability to make proper calculations quickly and with little or no supervision; Good knowledge of office terminology, procedures and equipment; Good knowledge of the principles and practices of accounting in a public utility; Good knowledge of financial office procedures and practices; Ability to make decisions in accordance with established policies and procedures; Ability to independently solve problems within assigned areas of responsibility; Ability to handle confidential financial information with tact and discretion; Ability to establish and maintain effective working relationships with other City-County employees, department heads, and other supervisory personnel; Ability to communicate well with public, supervisor and other water utility employees, both orally and in writing, using both technical and non-technical language; Ability to prepare accurate and reliable accounting reports; Ability to keyboard timely and efficiently.