Trains all employees on how to properly perform all functions of a loan office, to include: take and process an application, how to properly work the counter and take payments, how to properly enforce the contract with customers, how to properly make collection calls, and how to properly close a loan. Handle, approve, and close all delinquent loans (30 days or more past due).The manager, along with the assistant manager(s) and CSR, will make sure that all delinquent work is completed each day by 2:00 pm and that all of the customers' records are filed in the proper fireproof cabinets at closing time.