NewLicensed Property & Casualty Insurance Agent - Remote USA TTECLicensed Property & Casualty Insurance Agent - Remote USADelmar, MDRemoteWebcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Insurance Agent HealthMarketsInsurance AgentWaldorf, MDHealthMarkets independent licensed insurance agents shall for all purposes be deemed to be independent contractors and shall have no authority to act or represent themselves as an employee or partner of HealthMarkets Insurance Agency. HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses.
Claims Representative- Public Adjusting Services | Flexible Hours Metro Public AdjustmentClaims Representative- Public Adjusting Services | Flexible HoursBaltimore, MD$50,000–$65,000 / yearPart timeNow, we're expanding our team and looking for motivated individuals who want flexibility, independence, and unlimited growth potential. We specialize in helping policyholders receive the maximum settlement they are entitled to under their insurance policies.
Attorney Diedre Moire Corp.AttorneyBaltimore, MD$200,000–$300,000 / yearFull timeCONSIDERED EXPERIENCE INCLUDES: Attorney Lawyer Insurance Company Litigation Policy Development Transaction #DiedreMoire #InsuranceJobs #AttorneyJobs #LitigationJobs #JobSearch #JobHunt #JobOpening #Hiring #Job #Jobs #Careers #Employment #jobposting. Attorney Counsel Insurance Claims Lawyer VP Vice President Complex Catastrophic Losses Long Tail Subrogation Policy Interpretation Research Discovery Litigation Arbitration Negotiation Settlement Agreements Mass Tort _ .
Field Service Technician I - Apparatus Boot Camp Winter 2027 QualusField Service Technician I - Apparatus Boot Camp Winter 2027Middle River, MarylandFull timeThe firm partners with utilities, commercial, industrial, data center, and government clients, and renewable and energy storage developers, offering comprehensive solutions through boutique and integrated advisory, planning, engineering, digital solutions, program management, and specialized field services. Qualus also provides software and technology enabled services and develops breakthrough solutions for critical power industry challenges such as distributed and variable resource integration, emergency management, and secure data exchange.
Field Service Technician I Apparatus Boot Camp Winter 2027 Qualus Power Services CorpField Service Technician I Apparatus Boot Camp Winter 2027Middle River, MDThe firm partners with utilities, commercial, industrial, data center, and government clients, and renewable and energy storage developers, offering comprehensive solutions through boutique and integrated advisory, planning, engineering, digital solutions, program management, and specialized field services. Qualus also provides software and technology enabled services and develops breakthrough solutions for critical power industry challenges such as distributed and variable resource integration, emergency management, and secure data exchange.
NewNurse Residency Program - Shady Grove Medical Center (Winter 2027) Shady Grove Adventist HospitalNurse Residency Program - Shady Grove Medical Center (Winter 2027)Rockville, MD$37–$55 / hourThose testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
NewNurse Residency Program - Rehab Rockville (Winter 2027) Shady Grove Adventist HospitalNurse Residency Program - Rehab Rockville (Winter 2027)Rockville, MD$37–$55 / hourThose testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
NewNurse Residency Program - Fort Washington Medical Center (Winter 2027) Shady Grove Adventist HospitalNurse Residency Program - Fort Washington Medical Center (Winter 2027)Fort Washington, MD$37–$55 / hourThose testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
NewNurse Residency Program - Rehab Silver Spring (Winter 2027) Shady Grove Adventist HospitalNurse Residency Program - Rehab Silver Spring (Winter 2027)Silver Spring, MD$37–$55 / hourThose testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
NewNurse Residency Program - White Oak Medical Center (Winter 2027) Shady Grove Adventist HospitalNurse Residency Program - White Oak Medical Center (Winter 2027)Silver Spring, MD$37–$55 / hourThose testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
Property & Casualty Insurance Claims Operations Consultant, Sr. Associate PricewaterhouseCoopers LLPProperty & Casualty Insurance Claims Operations Consultant, Sr. AssociateMD$77,000–$202,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.
Insurance Account Position - State Farm Agent Team Member Jim Brown - State Farm AgentInsurance Account Position - State Farm Agent Team MemberChester, MDAs our Insurance Account Position - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with customers, identify their needs, and market products or services that maximize value. Outside of the office, I’m a proud University of Akron graduate with a B.S. in Business, and I’ve earned both the Chartered Life Underwriter (CLU) and Chartered Financial Consultant (ChFC) designations through The American College.
Life Insurance Agent - Remote InsuraTecLife Insurance Agent - RemoteEllicott City, MDRemoteIf you’re passionate about helping families secure their financial future and want the flexibility of a remote career with uncapped earning potential, we’d love to hear from you. InsuraTec Services Group is seeking motivated individuals to join our growing team as Life Insurance Agents.
Senior Manager, Insurance and Claims Advocacy Sun LifeSenior Manager, Insurance and Claims AdvocacyBaltimore, MaineThrough employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
Insurance Account Position - State Farm Agent Team Member Gabrielle Brennan - State Farm AgentInsurance Account Position - State Farm Agent Team MemberTimonium, MDAs our Insurance Account Position - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. ROLE DESCRIPTION: Gabrielle Brennan - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships.
Insurance Agent Auto & Home Woodhome Insurance GroupInsurance Agent Auto & HomeOwings Mills, MarylandJob DescriptionThe Personal Lines Producer at Woodhome Insurance Group, Inc. is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales. Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
Personal Lines Insurance Agent Huff InsurancePersonal Lines Insurance AgentPasadena, MarylandJob DescriptionThe Personal Lines Producer at Huff insurance is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales. Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
Insurance Agent Fully Remote The Gainey AgencyInsurance Agent Fully RemoteBaltimore, MDRemotePosition overview: This is a full-time, commission-based remote role focused on selling life insurance and related financial protection products, managing client relationships, and providing policy support. We are seeking remote Sales Agents to advise clients, support policy transactions, and contribute to business growth through consultative sales.
Remote Customer Service | Insurance Agent The Gainey AgencyRemote Customer Service | Insurance AgentBaltimore, MDRemoteWe are seeking an Inside Sales Representative to provide high-quality service and tailored insurance solutions in a fully virtual work setting supporting clients in Baltimore, MD and across the United States. Help clients evaluate and choose insurance products aligned with their needs, explaining coverages, limitations, and pricing clearly and accurately.
Senior Manager, Insurance and Claims Advocacy Sun Life FinancialSenior Manager, Insurance and Claims AdvocacyBaltimore, MD$76,200–$114,300 / yearThrough employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
Personal Lines Insurance Agent US Home and AutoPersonal Lines Insurance AgentLutherville-Timonium, MarylandJob DescriptionThe Personal Lines Producer at US Home and Auto is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales. Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
ADMINISTRATIVE COORDINATOR - ENTERPRISE RISK, CLAIMS, INSURANCE Sinai Hospital of BaltimoreADMINISTRATIVE COORDINATOR - ENTERPRISE RISK, CLAIMS, INSURANCEMDADMINISTRATIVE COORDINATOR - ENTERPRISE RISK, CLAIMS, INSURANCE in Owing Mills, MD - LifeBridge Health Career Site ADMINISTRATIVE COORDINATOR - ENTERPRISE RISK, CLAIMS, INSURANCE in Owing Mills, MD - LifeBridge Health Career Site Save Job Saved. The Legal Coordinator supports Enterprise Risk, Claims and Insurance teams by providing database management, program support, scheduling coordination, and expense tracking for the organization's insurance, litigation, and enterprise risk management functions.
Insurance Agent Trainee Reggie Harris - State Farm AgencyInsurance Agent TraineeOxon Hill, MDThis role offers a unique opportunity to gain hands-on experience in the insurance field while receiving comprehensive training and mentorship from experienced professionals. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Life Insurance Position - State Farm Agent Team Member Tianya Edgerton - State Farm AgentLife Insurance Position - State Farm Agent Team MemberLanham, MDTianya Edgerton - State Farm Agent is seeking a qualified and empathetic professional for the role of Life Insurance Position - State Farm Agent Team Member. As a customer-oriented expert, you will market Life/Health insurance services and products to benefit customers and their families.
Life Insurance Position - State Farm Agent Team Member Eddie Bleiberg - State Farm AgentLife Insurance Position - State Farm Agent Team MemberEllicott City, MDEddie Bleiberg - State Farm Agent is seeking a qualified and empathetic professional for the role of Life Insurance Position - State Farm Agent Team Member. As a customer-oriented expert, you will market Life/Health insurance services and products to benefit customers and their families.
Licensed Insurance Agent KemperLicensed Insurance AgentBaltimore, MarylandAs a licensed insurance agent, you will be assigned an established book of business that provides prospecting opportunities for new sales and immediate income through a collections commission for premiums collected each month. Through Kemper’s Licensed Agent Bonus Program, new agents who are licensed to sell all Kemper Life Products will be eligible for up to $4,750 in bonuses during their first year.
Insurance Agent Trainee Kemper CorpInsurance Agent TraineeSalisbury, MDOur strength lies in our dedication to frequent personal home visits with new and existing customers to collect premiums, conduct sales of new policies, and address other service needs. Training: New agents complete an onboarding development program that includes self-study, classroom instruction, and field mentoring by your Sales Manager.
Medical Billing and Coordinator Faculty Practice Position Control Number MB-26-700-01 U M FDSP Associates PAMedical Billing and Coordinator Faculty Practice Position Control Number MB-26-700-01Baltimore, MD$24–$24 / hourA medical billing coordinator will ensure the appropriate appointments are made for the specialty providers, verifying insurance and making sure the appropriate referrals are attached to the visits, handle pre-authorizations for physical therapy, prescriptions and radiology requests (MRI & CBCT), and ensure all pre-operative results are received prior to surgery dates. Key responsibilities include managing electronic records, verifying insurance, following up on denied claims, and maintaining patient data confidentiality while collaborating with both patients and insurance providers.
Senior Counsel - Commercial Claims GEICO GENERAL INSURANCE COMPANYSenior Counsel - Commercial ClaimsBethesda, MD$148,625–$260,350 / yearProvide legal advice to claims organization and business leaders on complex commercial insurance claims, including providing coverage advice, evaluating risk transfer demands and opportunities, and evaluating risk associated with potential extra-contractual exposure and alleged bad faith. A successful candidate should have ten or more years' experience advising claims organizations in insurance coverage and claims-related litigation arising from commercial insurance policies and ideally would have some familiarity with claims-related litigation risks across all fifty states.
Captives Claim Accountant One80 IntermediariesCaptives Claim AccountantMaryland51,800 - $75,000 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. With the integration of Risk Strategies and One80 Intermediaries, we now have over 23,000 teammates across 600+ offices in the U.S. and abroad—offering expansive career opportunities in retail, wholesale, specialty, and program businesses.
Claims Loss Specialist Restoration Estimator & Project Manager PuroSystems LLCClaims Loss Specialist Restoration Estimator & Project ManagerRockville, MD$60,000–$80,000 / yearThe Claims Loss Specialist is expected to take ownership of assigned jobs, prepare accurate estimates, communicate with all parties involved, sell the job and help manage the project through production and closeout. Please submit your resume and a brief summary of your relevant experience in estimating, project management, restoration, reconstruction, construction, commercial work, multifamily work, or property claims.
Bodily Injury Adjuster I, II or Sr. Allstate Insurance CompanyBodily Injury Adjuster I, II or Sr.MD$50,000–$86,400 / yearAuto Insurance Claims, Auto Insurance Claims, Automobile Accidents, Automobile Liability, Bodily Injury Claims, Case Management, Casualty Insurance, Claims Administration, Claims Resolution, Claims Review, Commercial Liability Claims, Complex Claims, Customer Service, De-Escalation, Fractures, General Liability Claims, Injury Assessment, Insurance Claims, Insurance Claims Investigations, Insurance Coverage, Insurance Coverage Analysis, Insurance Policies, Liability Insurance, Litigation, Multitasking {+ 5 more}. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Bodily Injury & Homeowners Liability Adjuster Allstate Insurance CompanyBodily Injury & Homeowners Liability AdjusterMD$50,000–$74,120 / yearAutomobile Liability, Bodily Injury Claims, Case Management, Claims Administration, Claims Resolution, Claims Review, Commercial Liability, De-Escalation, Diary Management, Homeowners Claims, Homeowners Insurance, Homeowners Insurance Claims, Injury Assessment, Insurance Claims Investigations, Liability Insurance, Multitasking, Personal Injury Claims, Prioritization, Task Management, Task Organization, Time Management. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Auto Adjuster I, II or Sr. Allstate Insurance CompanyAuto Adjuster I, II or Sr.MD$50,000–$74,350 / yearAuto Collision (Inactive), Auto Collision Repair, Auto Insurance, Auto Insurance Claims, Automobile Accidents, Automobile Liability, Case Management, Claims Administration, Claims Resolution, Claims Review, Customer Service, De-Escalation, Insurance Administration, Insurance Claims, Insurance Coverage, Insurance Policies, Investigative Skills, Multitasking, Negotiation, Task Organization, Time Management. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
NewField SIU Investigation Property/Casualty Allstate Insurance CompanyField SIU Investigation Property/CasualtyWaldorf, MD$60,000–$87,400 / yearThe individual performs a thorough investigation including; (1) conducting background searches, scene investigations, and clinic inspections; (2) taking recorded statements; (3) reviewing and analyzing medical notes, bills, and property damage; and (4) conducting witness interviews and social media searches. We are seeking an experienced Field SIU Investigator to handle a variety of field-based investigative claims across multiple lines, including personal auto, property, homeowners, and casualty.
Claims Loss Specialist Restoration Estimator & Project Manager PuroClean Metropolitan WashingtonClaims Loss Specialist Restoration Estimator & Project ManagerRockville, MarylandThe Claims Loss Specialist is expected to take ownership of assigned jobs, prepare accurate estimates, communicate with all parties involved, sell the job and help manage the project through production and closeout. Please submit your resume and a brief summary of your relevant experience in estimating, project management, restoration, reconstruction, construction, commercial work, multifamily work, or property claims.
Construction Estimator SERVPRO of North Bethesda/Aspen Hill/RossmoorConstruction EstimatorNorth Bethesda, MDDeliver a high quality of service in all dealings with customers, clients, subcontractors, resource providers, and company employees involved in performing restoration services. Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker.
Claims - Adjuster, Claims I TalteamClaims - Adjuster, Claims IBaltimore, MDVerifies insurance claims by reviewing claims requirements; examining documentation and calculations; highlighting and summarizing out-of-line situations; recommending changes in operating processes; completing reports, logs, and audit records. The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
Customer Service Representative - State Farm Agent Team Member Matt Gardner - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberBel Air, MDAs a Customer Service Representative - State Farm Agent Team Member with Matt Gardner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Andrew Tiller - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberTimonium, MDAs a Customer Service Representative - State Farm Agent Team Member with Andrew Tiller - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member David Munson AgencyCustomer Service Representative - State Farm Agent Team MemberBethesda, MDAs a Customer Service Representative - State Farm Agent Team Member with David Munson Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Christian Durand - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGaithersburg, MDAs a Customer Service Representative - State Farm Agent Team Member with Christian Durand - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Account Associate - State Farm Agent Team Member Karen Michaels - State Farm AgentAccount Associate - State Farm Agent Team MemberChurchville, MDROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Karen Michaels - State Farm Agent, you are vital to our daily business operations and customers’ success. As a top-rated State Farm agency serving Maryland, Delaware, and Pennsylvania for over 25 years, we take pride in providing an experience like no other—for both our customers and our team.
Customer Service Representative - State Farm Agent Team Member Karen Michaels - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberNorth East, MDAs a Customer Service Representative - State Farm Agent Team Member with Karen Michaels - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. As a top-rated State Farm agency serving Maryland, Delaware, and Pennsylvania for over 25 years, we take pride in providing an experience like no other—for both our customers and our team.
Sales Representative Rose Roofing & RestorationSales RepresentativeBel Air, MD$90,000–$150,000Through a structured mix of videos, written content, and real-world exercises, team members work toward meaningful personal goals while sharpening leadership skills and cultivating a growth mindset. At Rose Roofing and Restoration, you're not just joining a company — you're stepping into a brotherhood of high performers committed to pushing each other to levels most people never reach.
Customer Service Representative - State Farm Agent Team Member Stephanie Jameson - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberBaltimore, MDAs a Customer Service Representative - State Farm Agent Team Member with Stephanie Jameson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Account Associate - State Farm Agent Team Member Matt Gardner - State Farm AgentAccount Associate - State Farm Agent Team MemberBel Air, MDROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Matt Gardner - State Farm Agent, you are vital to our daily business operations and customers’ success. ABOUT OUR AGENCY: Our agency has been proudly serving our community since December 2011 and has grown to a team of 14 members across two office locations.
NewSolar Performance Engineer (O&M) OneEnergy RenewablesSolar Performance Engineer (O&M)Bethesda, MDThe Performance Analyst, O&M will report to the Associate Director, O&M and work hand in hand with, Systems, Operations, Accounting, Engineering and Asset Management for the successful operation of OneEnergy owned assets, as well as external Owners of projects OneEnergy delivered to COD. • Serve as the ongoing owner for all post-execution responsibilities associated with OneEnergy's contracts associated with owned or 3rd party assets including LLC agreements, loan agreements, PPAs, REC contracts, O&M agreements, etc.
Customer Service Representative - State Farm Agent Team Member Danielle Leonard - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberJefferson, MDAs a Customer Service Representative - State Farm Agent Team Member with Danielle Leonard - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.