Knowledge, Skills & Abilities: Excellent written and verbal communication skillsStrong understanding of claims managementExcellent contract review and negotiation skillsWorking knowledge of Fair Housing Act, landlord-tenant law, and real estate regulationsExperience with crisis management and incident response protocolsStrong analytical skillsExceptional organizational skills with meticulous attention to detailAdvanced proficiency in Microsoft Office Suite, particularly ExcelAbility to collaborate effectively with diverse stakeholders (internal teams, clients, brokers, attorneys, lenders, JV partners)Ability to manage multiple priorities and meet deadlines in a fast-paced environmentSound judgment and discretion when handling sensitive or confidential matters. Crisis Management & Response: Work with stakeholders to stabilize crisis situationsCommunicate media plans to site/regional staffPrepare media releases and responses (collaborate with Marketing)Monitor media coverage during incidentsPrepare resident notices as neededRespond to social media and resident communicationsAssist site teams with law enforcement interactionsSupport response to major incidents (weather events, cyber breaches, on-site emergencies).