Demonstrated knowledge and experience overseeing a diverse array of managed care product lines of business, managed care claims processing and call center operations, Experience and knowledge in the use of Project Management tools to improve and expand the offerings and services provided by MetroPlusHealth, Experience and knowledge related to customer experience and service, Comprehensive understanding of the principles and practices of managing information systems and services, and a thorough understanding of how operating areas and information services work together to improve current and future results. The Deputy Chief Operating Officer (DCOO) is a member of MetroPlusHealth's Senior Management team and is vital in providing assistance with the oversight, management, and supervision of Operations, in a matrix organizational structure including: Provider Network Operations, Call Center, Credentialing, Facilities, Enrollment & Membership, Vendor Management, Customer Success, and Claims.