Relevant experience should include troubleshooting and resolving hardware, software, printer, peripheral, mobile device, and connectivity issues in a ticket-based support environment; providing end-user support through phone, email, remote, and on-site channels; using IT service management and ticketing systems to document, track, and resolve service requests; supporting Microsoft 365 applications and services; workstation imaging and deployment, software distribution, asset management, user account administration; and collaborating with IT teams to resolve issues and improve processes while delivering excellent customer service. Include examples of the types of hardware, software, mobile device, printer, network, or Microsoft 365 issues you have supported, and the methods used to assist users (e.g., phone, email, remote support, or in-person support).