June 17, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
Gaithersburg, MD7 days ago
The ISSO is responsible for meeting regulatory and non-regulatory compliance (security best practices) demands, providing leadership over security assessment activities, working across system ownership and management organizations to test security controls, policies, and procedures, providing program management support, team leadership, and participating in and coordinating the support as needed for security assessment and activities The ISSO also manages and enforces government and corporate information security policies, provides training, and educates end users and program staff about proper security practices. The ISSO conducts security and risk assessments as required using a range of security accreditation frameworks (e.g., NIST, RMF, Common Criteria, DoD, the Intelligence Community Directives (ICDs)), and works to mitigate risks by applying security controls effectively to achieve an acceptable degree of operational risk.
p>Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will have extensive experience in applying ITIL best practices to service delivery in a similar, enterprise environment and a track record of meeting or exceeding contractual service level agreements.
National Harbor, Maryland20 days ago
p>Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will have extensive experience in applying ITIL best practices to service delivery in a similar, enterprise environment and a track record of meeting or exceeding contractual service level agreements.
Catonsville, MD29 days ago
p>IT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software.
IT Support Technician III:
Associates Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment.
Baltimore, MD30+ days ago
li>Prior experience as a Help Desk Lead, Support Supervisor, or similar role, and experience with endpoint management tools (Intune, SCCM, Jamf, or similar) preferred. The Supervisor serves as the primary escalation point for Tier 1 and Tier 2 issues and partners closely with the Infrastructure and Security teams to resolve complex problems.
Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
Bethesda, Maryland30+ days ago
Our services are specifically designed for musculoskeletal (MSK) providers and go beyond that of a traditional MSO, empowering our clients with the precise infrastructure, data, technology, and administrative processes needed to thrive both today and tomorrow. In addition to remote support and infrastructure management, this position includes hands-on field service work at office and clinical locations to install, troubleshoot, and maintain network and endpoint systems.
Baltimore, Maryland17 days ago
p style="margin:0px">Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Minimum five (5) years of experience supporting information technology operations, communications systems, operations centers, network operations centers (NOC), security operations centers (SOC), help desk operations, or similar technical environments. Experience establishing, scheduling, operating, and troubleshooting Video Teleconference (VTC) systems, including Microsoft Teams, Cisco, Zoom, Polycom, or similar collaboration platforms.
li>Candidates may substitute the possession of a Bachelor''s degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and four years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience. NOTES:
- Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.
Fort Meade, MD15 days ago
2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.
Baltimore City, MD30+ days ago
Candidates may substitute the possession of a Bachelor''s degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience. Notes: Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.Â.
Hagerstown, MD30+ days ago
Complete hardware, software and operating system troubleshooting, upgrades, maintenance, and repairs on computers, mobile devices, printers, peripherals and other information technology (both onsite and remotely using desktop management technologies). Using systems desktop management technologies, monitors faults, performance, and capacity issues; prepares remediation and inventory reports, analyzes reports and takes proactive remediation action.
Baltimore, Maryland7 days ago
This role is ideal for a hands-on IT leader with strong healthcare technology knowledge, experience supporting clinical and administrative systems, and the ability to improve system stability, data accuracy, compliance, and user adoption in a fast-paced healthcare environment. This position requires a service-focused leader who can manage priorities, support remote employees, partner with internal stakeholders, and ensure users receive consistent, professional, and high-quality support.
Creates reports on network cabling and interface installations; PC software operating systems and application installations; repair requests; network email and Internet browser installation; etc. Minimum Qualifications: Two (2) years of related professional PC hardware and application software experience; or an equivalent combination of acceptable education and experience to provide the required knowledge, skills and abilities.
California, California16 days ago
p style="min-height:1.5em">Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Desired Qualifications: · Experience with scripting and automation (e.g., Python, PowerShell) to automate scanning tasks, reporting, and API integrations; administration and operation of security scanning and vulnerability management platforms such as Nessus. · Maintain scan schedules, asset groups, scan policies dashboards, and reports tailored to agency infrastructure and communicate risk posture and remediation progress to relevant infrastructure, application, and cloud teams to remediate vulnerabilities.
Provide operational and project coordination support for the Alertus emergency notification system, including change management oversight, stakeholder communication, and coordination of enterprise-impacting updates. Partner with technical teams, vendors, and business stakeholders to ensure Alertus and Compunetix changes are scheduled, approved, and communicated with minimal operational impact.
Reisterstown, MD29 days ago
Supports users on equipment and software; custom installation and maintenance of hardware and software; investigating and resolving problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; documenting actions taken in Remedy ITSM or the current work ticket tracking system; and serving as a point of information for workstation operations. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience. Participate in SCRUM teams alongside federal staff, contractors, and state IT representatives, contributing to the development of test cases and overall testing strategies.
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p>JOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS support) EMPLOYMENT: Full-Time; 1099 Independent Contractor (via TCG vendor partner) - with potential FTE conversion, depending on budget & performance REPORTS TO: MDVOTERS Project Lead (TCG) and Vendor Partner Account Manager. This role works closely with election officials, end users at client agencies, and the broader MDVOTERS delivery team, balancing the urgency of frontline support with the disciplined documentation, escalation, and security practices required of a state voter information system.
CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines.
With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. Ability to interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
National Harbor, MD27 days ago
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Tier 2 Lead , the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.
Annapolis Junction, Maryland23 days ago
Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. Ability to interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
Baltimore, MD30+ days ago
Skills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Rockville, MD30+ days ago
Skills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
p style="text-align:inherit"/>Supports the design, implementation, and maintenance of software systems to meet organizational needs.
Support System Modifications, Implementation, and Testing: Help implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.
National Harbor, MD30+ days ago
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Analyst, the successful candidate will be a member of the Tier 1 support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.
Position Description : The Help Desk Specialist provides front-line technical support to Client staff by responding to service desk inquiries, resolving hardware and software issues, maintaining workstation readiness, and supporting technology deployments. Key Responsibilities- Answer incoming service desk calls, log all requests in the IT Service Desk system (currently IBM Maximo), and follow all procedures when new technologies are introduced.
Hyattsville, MD10 days ago
Support Microsoft 365 collaboration tools, utilize Microsoft Active Directory / Entra, file storage systems, and Microsoft Office365 in daily support operations. Troubleshoot and resolve issues related to desktop/laptop hardware, software, printers, VOIP telephone handsets, mobile devices, and network connectivity.
Job Responsibilities: Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and configuration issues. Provide Tier I/II help desk support by responding to user inquiries, diagnosing technical issues, determining root cause, implementing permanent or temporary solutions, and escalating issues as necessary to ensure timely resolution.
Candidates will have a proven record of promoting customer service and previous IT experience is a plus but we will gladly train someone that is energetic, team oriented and professional, with outstanding telephone and written communication skills. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided.
rockville, MD30+ days ago
This role serves as the first point of contact for troubleshooting hardware, software, and network issues, resolving routine problems, and escalating more complex incidents when necessary. Troubleshoot and resolve Tier 1-2 issues related to desktops, laptops, mobile devices, printers, software applications, email, and network connectivity.
This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments.
Silver Spring, Maryland30+ days ago
p style="margin:0px">Join the Mission and Start your Career Journey: Apply Directly via our Careers Portal Connect, Referrals & Inquiries? The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland.
National Harbor, Maryland20 days ago
p>Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The candidate will work Hybrid 3 days a week at National Harbor and will provide direct supervision and operational leadership for ESD Help Desk Analysts across assigned shifts to support FEMA end users.
Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency.
li>Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
p>Reporting directly to the Supervisor of Technology Infrastructure and Security the Information Systems Technology Trainer performs, at a minimum, the following duties: - Assessing agency-wide developmental needs to drive training initiatives and identifying/arranging suitable training solutions.
- Training users on applications & supporting technologies; maintaining and updating training materials, user guides & use of leading-edge training methodologies including written, computer-based training and video media.
Annapolis Junction, MD30+ days ago
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Configure and manage UNIX and Windows operating systems and install/load operating system software, troubleshoot, maintain integrity and configures network components along with implementing operating systems enhancements and updates to improve reliability, security and performance.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The candidate will work Hybrid 3 days a week at National Harbor and will provide direct supervision and operational leadership for ESD Help Desk Analysts across assigned shifts to support FEMA end users.
Silver Spring, MD30+ days ago
The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.