Help Desk Analyst Alpha Baking Co., Inc.Help Desk AnalystChicago, ILli>Technical Support: Diagnose and resolve hardware, software, and network issues by providing step-by-step guidance, troubleshooting techniques, and effective problem-solving strategies. Issue Tracking: Utilize a ticketing system to log and track all reported issues, ensuring accurate documentation of the problem, resolution steps, and communication history.
10-meter South Pole Telescope Winter-Over University of Chicago10-meter South Pole Telescope Winter-OverChicago, IL$75,000–$110,000 / yearPay Rate Type: FLSA Status Exempt Pay Range: $75,000.00 - $110,000.00 The included pay rate or range represents the Universitys good faith estimate of the possible compensation offer for this role at the time of posting. The University of Chicagos Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information.
NewWInter Events Coordinator - North Glenbard Township High School District 87WInter Events Coordinator - NorthCarol Stream, ILli>The employee is frequently required to stand, walk, operate duplicating machines and computer equipment; reach with hands and arms; and will frequently repeat actions with the same hand, arm, or finger motion such as when typing. Work is usually conducted at one job site, however, on occasion, this employee will be required to attend meetings, conferences, or workshops and events at other sites as assigned.
NewWinter Events Coordinator - South Glenbard Township High School District 87Winter Events Coordinator - SouthGlen Ellyn, ILThe employee is frequently required to stand, walk, operate duplicating machines and computer equipment; reach with hands and arms; and will frequently repeat actions with the same hand, arm, or finger motion such as when typing. Work is usually conducted at one job site, however, on occasion, this employee will be required to attend meetings, conferences, or workshops and events at other sites as assigned.
NewTax Intern Winter 2027 CroweTax Intern Winter 2027Chicago, IllinoisThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Tax Interns at Crowe will work together to support our clients spanning a wide range of industries which may include manufacturing and distribution, retail, construction, real estate, and diversified financial institutions.
IT Assistant / Help Desk (Entry Level) ACTS BrandIT Assistant / Help Desk (Entry Level)Des Plaines, IllinoisACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.
IT HELP DESK TECHNICIAN FE Moran IncIT HELP DESK TECHNICIANChicago, ILMoran Group of Companies is comprised of seven specialized businesses offering a full spectrum of HVAC, Mechanical Services, Fire Protection, Special Hazard Systems, Plumbing, Refrigeration, and Industrial Piping Services across virtually every market. We are a single-source contractor working seamlessly to consolidate resources and deliver outstanding construction and service solutions, regardless of size, scope, complexity, or location…We save lives, protect property, and create healthy environments.
IT Services Help Desk Service Coordinator / Level 1 Technician NerdsToGoIT Services Help Desk Service Coordinator / Level 1 TechnicianChicago, IllinoisThis is a hybrid role: your primary responsibility is managing the flow of our service board—triaging incoming tickets, assigning work to technicians, and ensuring nothing falls through the cracks. Provide first-touch resolution for common support requests including password resets, MFA issues, printer problems, basic Outlook/Microsoft 365 questions, and user account management.
IT Service Desk Manager Sargent & Lundy LLCIT Service Desk ManagerChicago, IL$100,010–$144,190 / yearThis role combines hands-on technical support with leadership responsibilities, including team management, process improvement, and coordination with other IT functions to deliver high-quality end-user support. The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests.
ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location Ernst & Young Global LtdServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open LocationChicago, IL$142,600–$261,500 / yearIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery.
ServiceNow - ServiceNow IT Service Management (ITSM) - Senior -Tech Cons - Open Location Ernst & Young Global LtdServiceNow - ServiceNow IT Service Management (ITSM) - Senior -Tech Cons - Open LocationChicago, IL$102,500–$187,900 / yearIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery.
NewIT Help desk Internship Swanson Martin and Bell LLPIT Help desk InternshipChicago, IllinoisResponsibilities include but are not limited to, assist the IT Helpdesk team by delivering IT support and excellent customer service to our end users, assist with imagining and configuration (including back-up and restoration of user data) of user laptops, assist the department with answering basic helpdesk tickets, and other day-to-day assignments. Swanson Martin & Bell, LLP has an opening for an IT Helpdesk Intern to support the IT department out of our downtown Chicago office for 15 hours per week.
IT Services Help Desk Service Coordinator / Level 1 Technician NerdsToGo of Chicago Downtown, ILIT Services Help Desk Service Coordinator / Level 1 TechnicianChicago, ILThis is a hybrid role: your primary responsibility is managing the flow of our service board—triaging incoming tickets, assigning work to technicians, and ensuring nothing falls through the cracks. Provide first-touch resolution for common support requests including password resets, MFA issues, printer problems, basic Outlook/Microsoft 365 questions, and user account management.
NewDirector of Information Technology & Information Systems (IT/IS) Sedron Technologies LLCDirector of Information Technology & Information Systems (IT/IS)Chicago, IL$170,000–$240,000 / yearThis role leads the organization''s technology roadmap across enterprise systems, operational technology (OT) integration, cybersecurity, data management, and end-user support - ensuring that technology investments directly enable Sedron''s mission to design, build, commission, and operate advanced water and waste upcycling solutions. Demonstrated experience with enterprise infrastructure (on-premise and cloud), ERP and CRM platforms, IT/OT integration, cybersecurity frameworks (NIST, ISO 27001), data management, and managed service oversight; familiarity with industrial networking protocols (e.g., PROFINET, Modbus, MQTT) a plus.
IT Systems Support Specialist Intrinsic DevelopmentIT Systems Support SpecialistSummit, MissouriThis role will split time between providing day-to-day technical support to employees, managing IT equipment and user setups, and assisting with the planning, installation, and troubleshooting of IT infrastructure such as camera systems, access control, networking equipment, and community-wide Wi-Fi systems. This expansion coincides with the launch of our new 260+ acre mixed-use development, which will feature approximately 2,900 luxury multi-family units, as well as over 660,000 square feet of retail, office, entertainment, hospitality space, and other related commercial uses.
ServiceNow -ServiceNow IT/OT Asset Management (ITAM) - Manager - Tech Cons - Open Location Ernst & Young Global LtdServiceNow -ServiceNow IT/OT Asset Management (ITAM) - Manager - Tech Cons - Open LocationChicago, IL$142,600–$261,500 / yearIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com. Act as an engagement or workstream lead across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
ServiceNow - ServiceNow IT/OT Asset Management (ITAM) - Senior - Tech Cons - Open Location Ernst & Young Global LtdServiceNow - ServiceNow IT/OT Asset Management (ITAM) - Senior - Tech Cons - Open LocationChicago, IL$102,500–$187,900 / yearIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
Director of IT Infrastructure & End User Services Benesch LawDirector of IT Infrastructure & End User ServicesChicago, ILFull timeThe Director of IT Infrastructure & End-User Services is a senior leadership role that is responsible for the strategy, security, availability, and day-to-day operation of the organization's technology infrastructure and end-user support services across a multi-office environment. Owns end-user computing service delivery, including device deployment and support, endpoint configuration and patching, break/fix, platform hardening, software distribution, and coordination of equipment.
IT Advisor - Technology Cons - AI and Data - Data Science - Manager - Multiple Positions - 1703399 Ernst & Young Global LtdIT Advisor - Technology Cons - AI and Data - Data Science - Manager - Multiple Positions - 1703399Chicago, ILYou can review this definition at https://www.gpo.gov/fdsys/pkg/CFR-2011-title20-vol3/pdf/CFR-2011-title20-vol3-sec656-3.pdf at the bottom of page 750. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY's Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com.
ServiceNow - ServiceNow IT Operations Management (ITOM) Manager - Tech Cons - Open Location Ernst & Young Global LtdServiceNow - ServiceNow IT Operations Management (ITOM) Manager - Tech Cons - Open LocationChicago, IL$142,600–$261,500 / yearIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com. As a ServiceNow Consulting Manager you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
IT Director – Data Integration & Systems Strategy Tyree and D'Angelo PartnersIT Director – Data Integration & Systems StrategyChicago, ILA key priority of this role is leading the migration and consolidation of multiple legacy EMR systems onto a single, enterprise EMR platform, while ensuring continuity of care, revenue cycle integrity, and HIPAA compliance. We look for investments where we can establish true collaborative partnerships with business owners and management teams that will lead to substantial value creation over a long-term investment horizon.
IT Manager Revel StaffingIT ManagerChicago, IllinoisA growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support. This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools.
IT Systems Engineer I Packaging Corporation of AmericaIT Systems Engineer ILake Forest, IL$70,400–$75,000 / yearWithin the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision - and are automatically enrolled in life, AD&D, and disability coverages. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds.
Senior IT Systems Engineer Energy CXSenior IT Systems EngineerChicago, Illinoisli style="font-family:'verdana' , 'geneva' , sans-serif;font-size:12pt">Recognized by Fortune and Great Places to work US. Named on Inc 5000’s list of America’s fastest growing companies.
IT Technician VitalsearchgroupIT TechnicianChicago, IllinoisThis role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
IT Systems Administrator GTI EnergyIT Systems AdministratorDes Plaines, IL$90,000–$120,000 / yearThis role includes working with technologies such as Active Directory, Azure, cloud services, Microsoft 365, Microsoft Teams, Intune, NetApp SAN and NAS storage, cybersecurity tools, and backup solutions. This salary range is GTI Energy's good faith estimate, and the actual salary may vary based on a number of factors including, but not limited to, GTI Energy's business or organizational needs and an individual's relevant experience, education, qualifications, certifications, skills, seniority, geographic location, and/or performance.
IT Systems Administrator Institute of Gas TechnologyIT Systems AdministratorDes Plaines, IL$90,000–$120,000 / yearPart timeRequired Knowledge, Skills, Abilities, and Other Characteristics Strong understanding of the interconnectivity among Azure Active Directory, on-premises Active Directory, security controls, Group Policy, Azure networking, on-premises networking, Microsoft 365, firewalls, and trust relationships. This salary range is GTI Energy’s good faith estimate, and the actual salary may vary based on a number of factors including, but not limited to, GTI Energy’s business or organizational needs and an individual’s relevant experience, education, qualifications, certifications, skills, seniority, geographic location, and/or performance.
NewIT Operations Manager Albanese Confectionery Group IncIT Operations ManagerMerrillville, INThe position oversees Help Desk Analysts, Network Administrators, and System Administrators while driving cybersecurity, system uptime, and continuous improvement initiatives critical to a fast-paced manufacturing environment. The Information Technology (IT) Operations Manager is responsible for leading and optimizing IT and Operational Technology (OT) systems that support manufacturing, distribution, and business operations.
Head of Infrastructure - IT Mesirow Financial Holdings IncHead of Infrastructure - ITChicago, IL$175,000–$225,000 / yearThis individual will lead multiple teams, including Cloud Infrastructure (encompassing networking, servers, and storage), Endpoint Engineering and Help desk ensuring high availability, performance, and security of all enterprise systems. This role operates at the intersection of day-to-day operational excellence and long-term strategic planning, supporting a diversified financial services organization with complex regulatory, security, and scalability requirements.
IT Manager USA Clinics GroupIT ManagerNorthbrook, ILFounded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. The IT Manager oversees day-to-day IT operations, support services, systems maintenance, and user experience while driving automation and AI-enabled efficiency in service delivery.
IT Service Desk Manager GCM GrosvenorIT Service Desk ManagerChicago, IL$135,000–$165,000 / yearThe IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end users receive exceptional technical support across hardware, enterprise software, and an increasingly AI-powered technology stack. The ideal candidate will bring a white-glove service mindset, a broad and current knowledge of enterprise technologies, and the flexibility to operate effectively across a wide range of situations - from complex infrastructure escalations to providing discreet, high-priority support for senior leadership and other VIP stakeholders.
Manager IT and Corporate Security OlivineManager IT and Corporate SecurityChicago, Illinois$125,000–$150,000 / yearCybersecurity Oversight: Monitor and enforce IT security measures and provide training to staff, identify and mitigate potential security risks relating to corporate IT to protect company data and systems, and oversee and manage the SOC-2 and ISO-27001 compliance programs. What You Will Do:Collaboration and Problem Solving: Collaborate with other teams to identify and resolve technical issues, contributing to a seamless and efficient IT operation; manage the internal IT help desk, participating in capacity and coverage planning, triage, and ticket resolution.
IT Manager GC America IncIT ManagerAlsip, IL$100,000–$150,000 / yearESSENTIAL DUTIES and RESPONSIBILITIES: Manage IT department associates by providing direction to the staff members responsible for the operations of the network infrastructure, ERP systems, CRM Systems, telephone systems, and all other supporting hardware/software utilized throughout the organization. With more than 100 years of history, presence in over 100 countries, and a team of over 3,500 people worldwide, we are proud to support dental professionals with innovative, high-quality products that truly make a difference for patients.
IT Business Systems Analyst Blommer Chocolate CareersIT Business Systems AnalystChicago, IllinoisThe actual base salary within the specified range is based on several factors, including but not limited to applicant's skills, prior relevant experience, education, certifications, job responsibilities, market considerations and, if applicable, the location of the position. Note to External Recruiters / Search Firms: Blommer Chocolate Company does not accept unsolicited resumes and will not pay for any placement resulting from the receipt of an unsolicited resume.
IT Technician ReveljobsIT TechnicianNaperville, IllinoisThis role will assist internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware and software issues within a HIPAA-regulated setting. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are essential.
IT Network Infrastructure Engineer III Packaging Corporation of AmericaIT Network Infrastructure Engineer IIILake Forest, ILRemote$96,000–$120,000 / yearPrincipal Accountabilities: As a member of the ITS Department, ITS - Network Infrastructure is responsible for knowing and following policies and procedures of the company; for sharing information that would benefit other members of the team; and for finding ways to improve the delivery of service to our customers. As a member of the ITS Department and the PCA Team as a whole, ITS - Network Infrastructure is expected to continually strive to strengthen our business philosophy of Meeting needs, exceeding expectations for our customers.
IT Network Administrator Amentum Services IncIT Network AdministratorLombard, IL$40–$45 / hourYou will report to a Team Lead and provide IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier 2 environment. Responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
IT Support Specialist / Help Desk Technician LevCo TechnologiesIT Support Specialist / Help Desk TechnicianChicago, IllinoisThe ideal candidate has at least two years of help desk experience, strong communication skills, and the ability to work independently while delivering exceptional customer service. You will troubleshoot and resolve problems, perform system installations, provide end-user training, and document solutions in accordance with established processes and procedures.
ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location Ernst & Young Global LtdServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open LocationChicago, IL$171,600–$392,100 / yearIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com. The following attributes will make a significant impact: Ability to drive and support sales activities along-side EY pursuit teams demonstrating how EYs services can solve a clients business challenges - this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations.
Senior Manager - IT Operations American Water Resources LLCSenior Manager - IT OperationsNaperville, IL$128,240–$192,360 / yearPart timep>Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. . Developing Direct Reports & Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; is a people builder.
Senior Manager - IT Operations Oncourse Home SolutionsSenior Manager - IT OperationsNaperville, IllinoisDeveloping Direct Reports & Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; is a people builder. Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
IT Technician Bally's CorpIT TechnicianChicago, IL500 hotel rooms, 50,000 square feet of convention space, a 3,000-seat entertainment venue, and a meetings and conventions campus unlike anything the downtown Chicago market has ever seen. Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail support requests and Help Desk tickets.
IT Intern 219 Health NetworkIT InternMunster, INStrong customer service and organizational skills Solid troubleshooting abilities with the ability to manage multiple tasks Working knowledge of computer systems and software applications Strong verbal and written communication skills Demonstrated reliability with a solid work history Ability to work both independently and collaboratively within a team. Assists with responding to and resolving IT incidents and service requests, helping ensure a smooth and efficient experience for end users.
IT Help Desk Coordinator Avant Inc.IT Help Desk CoordinatorChicago, IL$55,000–$67,000 / yearIf an outstanding applicant's experience and skill level is above or below the qualifications outlined in the job posting, we reserve the right to make an offer at a different level than the one listed in this job posting, which may have a different compensation range.]. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.
NewHelp Desk Quadrant IncHelp Deskchicago, ILProvides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianChicago, ILSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIChicago, ILSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Service Desk Engineer II Orsini HealthcareService Desk Engineer IIElk Grove Village, IllinoisWorking with the senior manager of Infrastructure and IT partners, provision, implement, and manage infrastructure and end-user computing technologies that meet strategic initiatives from solutions that include commercial off-the-shelf (COTS) products, Software as a Service (SaaS), Infrastructure-as-a-Service (IaaS), Platform as a Service (PaaS) and in-house hosted solutions. The infrastructure includes data center (server, storage, and virtualization), call center, local and wide-area network, desktop, mobile, telephony, cloud and security components, as well as infrastructure that supports critical systems used by software developers.
NewTier 1 Help Desk / Application Support Specialist Alert IT SolutionsTier 1 Help Desk / Application Support SpecialistDowners Grove, IllinoisThe LLCS system is a Salesforce-based cloud platform integrated with Okta, used by IDPH staff and licensed long-term care facilities across Illinois to manage licensing, compliance, and facility information. Alert IT Solutions Inc. is seeking a Tier 1 Help Desk / Application Support Specialist to support the Illinois Department of Public Health (IDPH) on the Long-Term Care Licensing System (LLCS) project.
Senior Help Desk Specialist University of ChicagoSenior Help Desk SpecialistIL$26.75–$34.50 / hourReviews and validates payroll-related payment requests to ensure required documentation is present, such as W-9s, receipts, business purpose; and payments meet internal and external policy and tax compliance requirements prior to processing. Among many duties, Financial Services has responsibility for accounting and financial reporting; cash, endowment, and debt management; payroll; sponsored award accounting; and purchasing and paying for goods and services.