IT Helpdesk Analyst Nightwing Intelligence SolutionsIT Helpdesk AnalystSterling, Virginia$55,000–$106,000 / yearNightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. - Support the implementation of new technologies and equipment in the lab environment, - Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
NewTier 1 HR Applications Help Desk Lead Knowledge Management, Inc.Tier 1 HR Applications Help Desk LeadWashington, DCFull timeThis position serves as the first-line operational lead responsible for ensuring exceptional customer service, timely incident resolution, workload management, and compliance with Service Level Agreements (SLAs).The Help Desk Lead coordinates daily activities, monitors ticket queues, assigns workloads, mentors team members, and serves as the primary escalation point for complex customer issues while working collaboratively with Tier 2 support teams, application owners, User Security Administration, infrastructure teams, and program management. Job Requisition: Tier 1 Human Resources Applications Help Desk LeadLocation: Washington, DC (currently onsite - biweekly) Customer: Department of StateSalary Range: Please provide your salary requirement Clearance: SecretPosition SummaryThe Tier 1 Human Resources Applications Help Desk Lead provides day-to-day leadership and operational oversight for a team of three Tier 1 Help Desk Specialists supporting Human Resources applications and systems.
Help Desk Manager CSA Global LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VAFull timePerform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)Email services and Microsoft OutlookPersonal Identity Verification (PIV) card authenticationRemote VPN access (GlobalProtect and Zscaler)Remote access via DHS Workplace (WaaS)Microsoft Office productsWindows OS and Active DirectoryRemote software installationsResolve 90% of tickets assigned to Tier II in alignment with AQL targets. Help Desk Specialist II (Tier 2 – Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) Position SummaryAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD).
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics Information TechnologyAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics Information TechnologyMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashingtonOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Actionet, Inc. Careers - Help Desk Manager Level I ActioNet, Inc.Actionet, Inc. Careers - Help Desk Manager Level IRosslyn, VASalary up to $165,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).
Help Desk Technician Integrated Resources, IncHelp Desk TechnicianColumbia, MarylandContractorDevelop a functional understanding of key Magellan applications including Amisys, AMSW, CURE, Quest, IP, Maplinx, MPD, SQL Referral, Caretrac, etc. Further technical study including but not limited to Information Systems degree course work and job-related certifications, MCSE and A+ certifications are a plus but not required for this position.
Help Desk Lead/CAB Manager ValidaTekHelp Desk Lead/CAB ManagerArlington, VirginiaWe bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually.â¯Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users.
Help Desk Lead/Cab Manager ValidaTekHelp Desk Lead/Cab ManagerArlington, VASummary: We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.
NewHelp Desk Technician/ Analyst Innosoft CorporationHelp Desk Technician/ AnalystWashington, DC$90,000–$95,000Manage and troubleshoot issues related to various technologies including Windows and Apple OS, Microsoft Office, Adobe products, VOIP telephones, network services, video teleconferencing tools, email support, VPN, and secure remote access solutions. Experience in supporting VOIP telephones, video teleconferencing tools (Zoom, Microsoft Teams), and VPN solutions.
Tier 2 Help Desk Specialist Systems Engineering Solutions CorporationTier 2 Help Desk SpecialistAlexandria, VAThis role requires expertise with tools such as Microsoft Intune, SCCM/MECM, Active Directory, Azure AD/Entra, and ServiceNow, along with strong analytical and communication skills to resolve complex hardware, software, and network issues. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIArlington, VASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Help Desk Analyst ATR, LLCHelp Desk AnalystQuantico, Virginia$25–$30 / hourContractorConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Role Overview As a Help Desk Analyst Tier 1, the work you'll do will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.
Information Systems Security Officer (ISSO) LV8D SolutionsInformation Systems Security Officer (ISSO)Chantilly, VAPrepare and review Risk Management Framework (RMF) documentation to include System Security Plans (SSPs), Authorization to Operate (ATO) packages, Risk Assessment Reports (RMR), Security Control Traceability Matrices (SCTMs), Plans of Action and Milestones (POA&M), System Assessment Plans, and Continuous Monitoring Plans . LV8D Solutions is an elite Systems Engineering and Technical Advisory (SETA) company that delivers advanced systems engineering, integration, acquisition, mission operations, network communications, and cybersecurity support to our defense and intelligence customers.
System Administrator I (Infrastructure and Sustainment) VibrintSystem Administrator I (Infrastructure and Sustainment)Annapolis Junction, MDFull timeProvide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers for escalated ticketsProvide support for the dispatch system and hardware problems and remains involved in the resolution processConfigure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performanceSupport the design of systems, mission architecture and associated hardwarePossess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)Analyze and resolve complex problems associated with server hardware, applications and software integrationQualifications: Bachelor's degree in a technical disciplineMinimum of three (3) years of system administration experience or eight (8) years' experience in lieu of degree. Required Skills:Ability to: Provide support for implementation, troubleshooting and maintenance of IT systemsProvide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Information Systems Watch Technician AmentumInformation Systems Watch TechnicianArlington, VirginiaWork with customers to determine operational requirements for future system capabilities; support the design, planning and testing of new systems to meet customer needs; ensure new systems are properly installed and brought on-line for operational use; coordinate installation team efforts to ensure schedules are met and activities are not disruptive to ongoing operations. Candidate will be required to: carry up to 50 lbs., sit for extended periods of time at a computer workstation, work under desks and raised floor and climb ladders to repair/replace devices and organize the cable management.
System Administrator 2 InterImageSystem Administrator 2Fort Meade, MDConfigures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Sr. Information Systems Security Officer (ISSO) Themis InsightSr. Information Systems Security Officer (ISSO)Fort Meade, MDExperience is to include at least two (2) of the following areas: knowledge of current security tools, hardware/software security implementation; communication protocols; and encryption techniques/tools. Themis Insight solves difficult business, IT, and analytic problems by addressing the whole problem – not just the symptoms – using interdisciplinary approaches that are both practical and innovative.
Information Systems Security Officer (HPC) VibrintInformation Systems Security Officer (HPC)Annapolis Junction, MDFull timeBy joining this particular High Performance Computing (HPC) prime contract, you'll help maintain and advance the computing infrastructure that powers unprecedented mission-critical analysis, scientific discovery, and scalable national security outcomes.______________________________________________________________________As an ISSO on this program, you will help deliver enhanced HPC capabilities across multi-vendor HPC servers, HPC clusters, and specialized processing environments. You'll have the opportunity to grow your security skills technical expertise alongside highly skilled engineers, collaborate with exceptional teammates, and directly contribute to missions that strengthen our nation's security.