Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VAFull timePerform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)Email services and Microsoft OutlookPersonal Identity Verification (PIV) card authenticationRemote VPN access (GlobalProtect and Zscaler)Remote access via DHS Workplace (WaaS)Microsoft Office productsWindows OS and Active DirectoryRemote software installationsResolve 90% of tickets assigned to Tier II in alignment with AQL targets. Help Desk Specialist II (Tier 2 – Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) Position SummaryAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD).
NewIT Coordinator/Legal Multimedia Specialist Neal R. Gross & Co. IncIT Coordinator/Legal Multimedia SpecialistWashington, DCAs a trained Legal A/V Technician, you will use specialized equipment to record proceedings in numerous noteworthy places including legal courts, non-profit board rooms, and even Congressional committee hearings. Gross and Co. is a leading Court Reporting and Transcription services company, having proudly provided nationwide services for more than 45 years and have been regarded as a leading professional court reporting and transcription service company.
Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VAFull timePerform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to: CBP web‑based and client‑based applicationsEmail and messaging systemsMobile devicesHardware (printers, desktops, laptops, peripherals)Network connectivityWorkstation login and PIV card issuesRemote access, VPN, and DHS Workplace connectivityPerform password resets, account unlocks, and initial request intake in compliance with security policies. Help Desk Specialist I (Tier 1 Agent – Internal)CBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape.
IT Service Desk Lead- Top Secret Cleared RIVA SolutionsIT Service Desk Lead- Top Secret ClearedWashington, District of ColumbiaThis role requires strong operational leadership, hands-on service desk management experience, deep understanding of incident management, and the ability to drive measurable improvements in service quality, first-call resolution, knowledge management, and customer satisfaction. Demonstrated experience overseeing day-to-day service desk operations, including ticket queues, escalations, staffing coverage, workload management, SLA performance, and customer support quality.
Help Desk Manager CSA Global LLCHelp Desk ManagerWashington, DCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
NewInformation Systems Manager - TS/SCI w/ Poly GD Information TechnologyInformation Systems Manager - TS/SCI w/ PolyAnnapolis JunctionManager will lead the Operations/Capabilities Service Desk/Tier 1 team and will be responsible for the following: Manages approximately 100 team members to include Tier 1 Phone, Live Chat Agents, Web Queue, Telephone Operators and VTC Schedulers with a strong emphasis on training. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Information Systems Security Officer (ISSO) — Subject Matter Expert, Level I RividiumInformation Systems Security Officer (ISSO) — Subject Matter Expert, Level IWashington, District of ColumbiaThe Information Systems Security Officer (ISSO) - Subject Matter Expert (SME), Level I is responsible for providing comprehensive cybersecurity support for a portfolio of 130+ Department of Homeland Security (DHS) Intelligence Enterprise (DHS IE) information systems spanning classified and unclassified environments, including on-premises, cloud, hybrid, and cross-domain solutions. In addition to traditional ISSO responsibilities, the incumbent serves as the Sensitive Compartmented Information Facility (SCIF) Information Security Compliance Representative (ISCR) , ensuring assigned SCIF systems, hardware, and facilities remain compliant with Intelligence Community security policies and accreditation requirements.
Systems Administrator L2 Technology Resource ExpertsSystems Administrator L2MarylandConfigure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
Help Desk Specialist II (CRS) Computer World ServicesHelp Desk Specialist II (CRS)Washington, District of ColumbiaThis position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.
Information Systems Security Officer Paragone Solutions, Inc.Information Systems Security OfficerMcLean, VAThe ideal candidate will have extensive knowledge and expertise with Microsoft's security, identity and management products to include: Microsoft Entra, Intune, Defender, Security Center, Sentinel, in addition to extensive experience with Microsoft Azure and Office 365 (O365). SecureITSM, a subsidiary of Paragone Solutions, Inc. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements.
Geographic Information System (GIS) Architect (Part-Time) LinTech GlobalGeographic Information System (GIS) Architect (Part-Time)Arlington, VAPart timeThis plan is available for inspection upon request.http://Lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf#DICE#LI-LM1This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening. Position Requirements:Demonstrate deep knowledge of enterprise GIS and mapping technologies, integrating spatial data and services with analytics platforms; evaluate, prototype, test, and deploy innovative GIS solutions that address evolving organizational and mission needs.
SCCM/MCM Systems Engineer - TS/SCI w/Poly GD Information TechnologySCCM/MCM Systems Engineer - TS/SCI w/PolyAnnapolis JunctionRequired Skills and Abilities: Solid working knowledge of the Windows registry, interaction of drivers within the OS, unattended/silent installs of Windows operating systems, Active Directory and GPOs, experience in building MSIs using automated tools, experience supporting external connected WSUS customers, experience with ServiceNow integrations is a plus, programming experience PowerShell or Python is a plus, experience with data analytics applications (Splunk OR Elastic ELK (Elasticsearch, Logstash, or Kibana) Stack is a plus. The Digital Services Endpoint Management Team requires an experienced Microsoft SCCM/Microsoft Configuration Manager (MCM) system engineer to perform all aspects of SCCM administration, maintenance, and operation of the SCCM Global Enterprise Solution used for Microsoft patch management, software distribution, operating system deployment, and hardware and software inventory across multiple networks.
DHS Information Systems Security Engineer OneZero SolutionsDHS Information Systems Security EngineerWashington, DCFull timeTitle: DHS Information Systems Security Engineer SeniorLocation: NCRClearance: TS/SCIOneZero Solutions is on contract to provide division-wide support for Federal Information Security Modernization Act (FISMA) compliance, execution of the Risk Management Framework (RMF) process to achieve and maintain Authority to Operate (ATO) security authorizations, and deliver cyber security compliance for DHS operational mission systems. The result of these efforts will be that the systems meet all the requirements for ATO approval before they are officially submitted to the Office of Chief Information Officer (OCIO).Qualified Parking Allowance: Employer may provide a monthly stipend or cover the cost of parking for employees who commute to government site by car.
NewHelp Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527) GTSC-Talent SolutionsHelp Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527)Annapolis Junction, MarylandRemoteIf you are interested in a fulfilling career that utilizes your professional skills and education at a company that values your expertise, helps you obtain and maintain a U.S. security clearance, and enables you to help strengthen the U.S. intelligence community, explore the opportunities GTSC has available now! Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
NewB2/ B3 Information Systems Security Officer (IA) StratAcuity Staffing Partners IncB2/ B3 Information Systems Security Officer (IA)Baltimore, MD$40–$81 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Systems Administrator 2 Lentech Inc.Systems Administrator 2Annapolis Junction, MDFull timeConfigures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
System Administrator (SF) The Kenjya-Trusant GroupSystem Administrator (SF)Annapolis JunctionWorking with the Department of Defense, Department of Homeland Security, the Intelligence Community, state and local governments, and commercial clients, Kenjya-Trusant provides cyber protection, information technology, engineering, construction management and acquisition support services. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
NewRegulatory Cybersecurity Specialist US Department of Health and Human ServicesRegulatory Cybersecurity SpecialistWashington, DC$143,913–$226,144 / yearThe Food and Drug Administration is the regulatory, scientific, public health, and consumer protection agency responsible for ensuring that all human and animal drugs, and medical devices are safe and effective, that cosmetics, foods, food additives, drugs and medicated feeds for food producing animals, and radiation emitting devices are safe, and that all such products marketed in the United States are adequately, truthfully and informatively labeled and safely and properly stored, transported, manufactured packaged and regulated. Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Incumbent Capture (NIH Service Desk) GD Information TechnologyIncumbent Capture (NIH Service Desk)Bethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Public Safety Dispatcher United States ArmyPublic Safety DispatcherWashington, DC$46,060–$74,173 / yearSpecialized Experience: One year of specialized experience which includes 1) Assisting with answering/assessing 911 emergency calls to determine appropriate course of action; 2) Operating telecommunications equipment such as computer aided dispatch systems, 911 emergency telephone equipment and radio systems to dispatch public service assistance (i.e., police, fire or medical services); 3) Operating automated systems, emergency dispatching and communications equipment and 4) Assisting with providing pre-arrival instructions to 911 callers until appropriate emergency units arrive on scene. Specialized Experience: One year of specialized experience which includes 1) Assisting with answering/assessing 911 emergency calls to determine appropriate course of action; 2) Operating telecommunications equipment such as computer aided dispatch systems, 911 emergency telephone equipment and radio systems to dispatch public service assistance (i.e., police, fire or medical services); and 3) Operating office automation software to input, retrieve, or maintain data pertinent to emergency dispatch operations.