TTECNewEscalation Support Specialist (Automotive Customer Support) TTECEscalation Support Specialist (Automotive Customer Support)Dearborn, MIIn this position, you’ll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Digital Technology SolutionsHelpdesk Analyst - Detroit, MI Digital Technology SolutionsHelpdesk Analyst - Detroit, MIDetroit, MITemporaryContractorFull timePhone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary.
Grand Rapids Public SchoolsNewGirls Head Varsity Basketball Coach- Winter 2027 Grand Rapids Public SchoolsGirls Head Varsity Basketball Coach- Winter 2027Grand Rapids, MIMust provide certificate of completion for online concussion training course from either the Centers for Disease Control or the National Federation of State High School Associations prior to the first day of coaching. Other essential functions may include, but are not limited to the following: Developing and communicating clear and specific goals for the team and individual players throughout tryouts and the season.
Teddy's Lawn & LandscapeWinter Equipment Operators/Operadores de equipos de invierno Teddy's Lawn & LandscapeWinter Equipment Operators/Operadores de equipos de inviernoLivonia, MI$25–$40 / hourGrow With a Team of Expert Winter Equipment Operators at Teddy’s LandscapeDo you consider yourself energetic, dependable, and hard-working? Become one of our snow experts and work with a top-notch snow removal company with an employee retention rate of up to 25 years. You’ll soon become an imperative member of our hard-workin...
Grand Rapids Public School DistrictNewGirls Head Varsity Basketball Coach- Winter 2027 Grand Rapids Public School DistrictGirls Head Varsity Basketball Coach- Winter 2027Grand Rapids, MIWhile performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk, and hear (in a quiet or noisy environment). While performing the duties of this job, the employee is required to compare, analyze, communicate both orally and in writing, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile, and negotiate.
Google LLCStudent Researcher, BS/MS, Winter/Summer 2026 Google LLCStudent Researcher, BS/MS, Winter/Summer 2026Ann Arbor, MI$92,000–$122,000 / yearMinimum qualificationsCurrently enrolled in a Bachelors or Masters degree in Computer Science Linguistics Statistics Biostatistics Applied Mathematics Operations Research Economics Natural Sciences or related technical field. Whether were shaping the future of sustainability optimizing algorithms or pioneering AI systems our teams strive to continuously progress science advance society and improve the lives of billions of people.
Weldaloy Specialty ForgingsNewIT Support Specialist Help Desk Weldaloy Specialty ForgingsIT Support Specialist Help DeskWarren, MIThis position mainly operates in an office environment during work hours, but may be expanded to assist and support employees in other departments within the Company; Occasional exposure to production equipment and machinery. The IT Support Specialist provides front-line technical support to employees by troubleshooting hardware, software, and basic network issues.
Weldaloy Specialty ForgingsIT Support Specialist (Help Desk) Weldaloy Specialty ForgingsIT Support Specialist (Help Desk)Warren, MI$20–$22This position mainly operates in an office environment during work hours, but may be expanded to assist and support employees in other departments within the Company; Occasional exposure to production equipment and machinery. The IT Support Specialist provides front-line technical support to employees by troubleshooting hardware, software, and basic network issues.
Sault TribeGovt. IT Support Specialist Sault TribeGovt. IT Support SpecialistSault Ste. Marie, MI$26.03Physical factors include constant use of color vision and typing, frequent standing, walking, sitting, carrying/lifting, reaching, use of hearing, driving, travel throughout the Tribe’s service area to service all aspects of computers, peripherals and printers, bending, occasional pushing/pulling, climbing, stooping, kneeling, use of smell, near/mid/far vision and field of vision, Working conditions include constant computer use and phone use, occasional exposure to weather, wet/humidity, noise and air quality. This includes computers, laptops, tablets, point-of-sale, phones, printers, IOT devices and a broad range of peripheral devices that connect and communicate across the organization’s entire Wide Area Network (WAN).
CourserIT Support Services II-Help Desk CourserIT Support Services II-Help Desksouthfield, MIFull timeWe forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.
Kinaras Solutions IncIT Help Desk Manager Kinaras Solutions IncIT Help Desk ManagerBattle Creek, MIFull timeThis position requires a proactive leader skilled in problem-solving, customer service, and team management to ensure efficient processing and resolution of customer inquiries, compliance with government protocols, and enhancement of overall customer satisfaction. Customer Service OperationsOversee the management of customer service tickets, ensuring timely and accurate responses to CAGE related inquiries across multiple communication channels.
Coherix IncIT Specialist Coherix IncIT Specialistann arbor, MIThe ideal candidate will not only possess technical expertise in Microsoft Office 365 administration, Hyper-V virtualization, Veeam backup solutions, and phone systems, but also bring a great attitude and a strong commitment to doing whatever is necessary to support the team and end users. Manage and administer Microsoft Office 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.
Applied InnovationTier 1 IT Support Specialist - Southfield MI Applied InnovationTier 1 IT Support Specialist - Southfield MISouthfield, MIFull timeThis role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field or an approved certification below.
Macpower Digital Assets Edge Private LimitedIT Support Engineer (Desktop Management Specialist Infrastructure Services) Macpower Digital Assets Edge Private LimitedIT Support Engineer (Desktop Management Specialist Infrastructure Services)Grand Rapids, MI$45–$45 / hourIn this role, you will be responsible for the end-to-end management of desktop environments, including hardware and software installation, configuration, and maintenance of PCs, laptops, mobile devices, and peripherals. Technical Assistance and Service Desk Operations: Offer onsite and remote technical support, responding to end-user requests and managing the ticket queue to meet defined service level agreements.
Applied InnovationTier 2 IT Support Specialist - Grand Rapids MI Applied InnovationTier 2 IT Support Specialist - Grand Rapids MIGrand Rapids, MIFull timeThis role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions.
Cornerstone UniversityIT Systems Support Specialist Cornerstone UniversityIT Systems Support SpecialistGrand Rapids, MIThe role is designed for an experienced support professional who is ready to expand into systems administration, infrastructure support, and operational IT work while maintaining a strong focus on customer service, reliability, and continuous improvement. Assist with endpoint management using Microsoft Intune, including device enrollment, application deployment, compliance monitoring and troubleshooting endpoint configuration and policy issues.
K2 StaffingRemote / Offshore Level II IT Help Desk Support Technicians K2 StaffingRemote / Offshore Level II IT Help Desk Support TechniciansJohannesburg, NEVADARemoteThis position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions. Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.).
Stafford GrayTeam Lead / Support Lead IT Managed Services Help Desk Stafford GrayTeam Lead / Support Lead IT Managed Services Help DeskDetroit, MI$100,000Acting as the primary escalation point and operational liaison, the Team Lead coordinates incident response, ticket management, and service improvements while maintaining accurate documentation and reporting within the ITSM platform. The role also supports staff development through training, coaching, and performance management, while driving continuous improvement through metrics, quality reviews, and root cause analysis.
Combat Mobility SolutionsNewIT Support Specialist II Combat Mobility SolutionsIT Support Specialist IIMuskegon, MIIT Support Specialist II assists the business with all IT equipment; laptop, desktops, printers, scanners, access points (APs) as well as networking: WIFI, VPN, and/or LAN. The IT Support Specialist II will play a pivotal role in providing exceptional customer support and resolving trouble tickets and service requests.
Jars CannabisIT Manager Jars CannabisIT ManagerTroy, MIImpact means delivering results that matter - improving experiences, driving progress, and adding real value for our people, customers, and communities. The IT Manager spends most of their time on systems ownership, infrastructure projects, vendor management, and building the operational processes the IT department runs on.
Mastech Digital IncInformation Technology - Consulting and Systems Integration - IT Audit Consultant Mastech Digital IncInformation Technology - Consulting and Systems Integration - IT Audit Consultantlivonia, MI$60–$65 / hourLocation: Livonia, MI Job Code: 298065 Posted: May 07, 2025 Description: Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. Perform internal audit assurance activities (financial, operational, compliance, IT, SOX, SOC reporting, etc.), propose suggestions for process automation and other technology-oriented solutions.
SentinelIT Help Desk SentinelIT Help DeskTraverse City, MISentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. This role will support end users, deploy and maintain hardware, and assist with daily IT operations across an enterprise infrastructure that includes Cisco and Juniper networking, Microsoft 365, and virtualization platforms.
Magna International, IncIntern - IT Support Magna International, IncIntern - IT SupportSouthfield, MichiganThis role offers hands-on experience and exposure to real-world IT operations, making it ideal for students pursuing degrees in computer science, information systems, or related fields. Hardware Setup: Assist in configuring and deploying new employee workstations, including computers, monitors, and peripherals.
WalbridgeIT Systems Analyst II WalbridgeIT Systems Analyst IIDetroit, MichiganYou will manage and support our Microsoft 365 environment, including managing user accounts, monitoring system performance, ensuring data security, and providing end-user support. Microsoft 365 Management: Manage and support Microsoft 365 services, user accounts, permissions, licenses, groups, and distribution lists.
SentinelIT Manager SentinelIT ManagerTraverse City, MISentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. This role serves as the primary escalation point for IT issues and acts as a key liaison between the business, third-party vendors, and managed service partners.
Hope NetworkIT Technical Support Assistant Intern Hope NetworkIT Technical Support Assistant InternFlint, MI$15 / hourPart timeReads, classifies, responds to, or re-assigns incoming Helpdesk Requests to either Technical Services Team or Business Applications Team. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks.
Magna International, IncIT Supervisor - Brownstown Magna International, IncIT Supervisor - BrownstownBrownstown, MichiganThe Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
Galapagos Federal Systems LLC.Help Desk Support Service Specialist Intermediate Galapagos Federal Systems LLC.Help Desk Support Service Specialist IntermediateWarren, Michigan$24–$28.80 / hourThe Help Desk Support Service Specialist Intermediate will: Provide Tier II technical support for desktops, servers, mainframe applications, and associated hardware, resolving issues escalated from Tier I help desk support. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Mercantile BankHelp Desk Technician Mercantile BankHelp Desk TechnicianTroy, MISuccessful candidates will demonstrate excellence in competencies such as effective time management, the ability to function well in a fast-paced environment, strong organization and attention to detail, and exceptional interpersonal and customer service skills. As a Help Desk Technician at Mercantile Bank, you will play a crucial role in supporting end-users with resolving technical issues related to their systems, phones, and PCs.
Contact Government Services LLCSenior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIDetroit, MISkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Kawasaki Motors Corp., U.S.A.Information Systems Analyst - Onsite - Grand Rapids, MI Kawasaki Motors Corp., U.S.A.Information Systems Analyst - Onsite - Grand Rapids, MIGrand Rapids, MIPart timeDisplay higher proficiency with computers and computer applications, including Windows and MacOS, Microsoft Office 365 suite, Salesforce, Cisco networking equipment, Amazon Connect Telephony, SmartDeploy software distribution, and quickly build an understanding of internally supported applications. Perform intermediate to advanced network support and security activities, including (but not limited to): Active Directory and other software account maintenance, network monitoring and maintenance, device networking maintenance, and cybersecurity controls.
MidMichigan Community Health ServicesInformation Technology Specialist MidMichigan Community Health ServicesInformation Technology SpecialistHoughton Lake, MIProvides focus and direction to process improvements in supporting clinical users of the EMR system by identifying workflow or software improvements, while working closely with user champions and clinical and business leadership. Collaboration with departments, practices and IT partners - Works with clinical departments, practices, patient services, education, ancillary, and technology teams to coordinate IT responses to user requests, problem solving, and collaborating solutions.
Oakland UniversitySBA Lecturer - Management Information Systems Oakland UniversitySBA Lecturer - Management Information Systemsrochester, MIAcademics include programs in the College of Arts and Sciences, School of Business Administration, School of Education and Human Services, School of Engineering and Computer Science, School of Health Sciences, School of Medicine and School of Nursing. Oakland University is a nationally recognized doctoral university of high research activity located on 1,443 acres of scenic land in the cities of Rochester Hills and Auburn Hills in Oakland County, Michigan.
SercoUser Support Specialist SercoUser Support SpecialistLansing, MIThe Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Technique IncNewEpicor Specialist Technique IncEpicor SpecialistJackson, MIFull timeThe Specialist is responsible for the administration, configuration, customization, and ongoing optimization of the Epicor Kinetic ERP platform across all functional areas, partnering closely with cross-functional teams to align system capabilities with business objectives, drive process improvements, and ensure end-user adoption through training and support. The ideal candidate brings deep hands-on experience with Epicor Kinetic (or Epicor ERP 10), strong analytical and problem-solving skills, and the ability to translate complex business requirements into effective ERP solutions.
JVISHelp Desk Technician JVISHelp Desk TechnicianShelby Township, MIAssists in the delivery, set up, retrieval and maintenance of the hardware used for internal and external scheduled events that require the use of laptops, LCD projectors, televisions, conference telephones, electronic recording devices, etc. · Answer, troubleshoot, resolve and/or escalate IS support tickets via phone, e-mail and/or web request following the guidelines and procedures outlined by the department policies and procedures.
St. Clair County Community CollegeAdjunct, Computer Information Systems St. Clair County Community CollegeAdjunct, Computer Information SystemsPort Huron, MIMaster's Degree (or higher) in Computer Applications, Computer Science, Business Informatics, Educational Technology, Engineering in Computer Science, Information, Information Management, Information Systems, Information System Management, IT, Library and Information Science, Science in Computer Science, Science in Computing Research, Science in Cyber Security, Mathematics and Computer Science, Technology (Computer Related), Business (Information Systems) or related degree. Bachelor's degree in Business Administration, Business & Technology, Computer Applications, Computer Information Systems, Computer Science, Computer Information Technology, Computer or Software Engineering, Network Security or Management, Information Systems, Technology or related degree.
Skytron LLCHelp Desk Analyst Skytron LLCHelp Desk AnalystGrand Rapids, MIExperience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools. Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers.
Amyx, Inc.Help Desk Manager Amyx, Inc.Help Desk ManagerBattle Creek, MichiganOverview: Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government Entity (CAGE) Registration and Operations Support Help Desk at the Defense Logistics Agency (DLA) facility in Battle Creek, MI. Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear.
Novi Public LibraryFacilities Assistant Novi Public LibraryFacilities AssistantNovi, MIRemoteMay be required to: sit, stand, bend, stoop, crouch, reach, kneel and/or walk for extended periods of time; carry books, boxes of books or objects weighing up to 50 pounds; push or pull wheeled carts with a total weight of up to 500 pounds; operate assigned equipment; pick up litter; spread ice melt; use the telephone, keyboard, computer mouse. Facilitate set-up/take-down/basic IT troubleshooting of meeting rooms and A/V equipment (i.e. laptops, projector, screen, microphones, etc.) for various in-house and public programs; maintain flexibility in work schedule to accommodate events held outside of normal Library hours.
Professional Search Group, Inc.Systems Administrator (Mandarin Speaking) Professional Search Group, Inc.Systems Administrator (Mandarin Speaking)Troy, MIThis role serves as the primary on-site IT resource and is responsible for providing system reliability, network security, and end-user support in a fast-paced manufacturing environment. The ideal candidate is highly self-driven, technically strong, and capable of independently managing IT operations, escalation, and infrastructure support.
Nanosoft ConsultingNewData Center Operations - Help Desk Nanosoft ConsultingData Center Operations - Help DeskLansing, MIThis position is a tier I operator that serves as a primary resource for enterprise monitoring, incident management and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites. Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed.
Contact Government Services LLCInformation Systems Security Officer ISSO Contact Government Services LLCInformation Systems Security Officer ISSODetroit, MIInformation Systems Security Officer ISSOChicago IL Remote Hybrid Detroit MIInformation Technology Full Time Hybrid Hybridapply for this jobISSOEmployment Type Full-Time ExperiencedDepartment Information TechnologyCGS is seeking an Information Systems Security Officer ISSO with DIACAP andor RMF experience who has deep expertise in security assessment documentation to support Dept. Join our team and become part of government innovationExplore additional job opportunities with CGS on our Job Boardhttpscgsfederal.comjoin-our-teamFor more information about CGS please visit httpswww.cgsfederal.com or contactEmail emailprotectedCJ92213.33
Flex-N-GateInformation Technology Technician Flex-N-GateInformation Technology TechnicianWarren, MIFull timeRecord, track, and document - help desk request, problem-solving process, including all successful and unsuccessful decisions made, and brief IT Support Supervisor on final resolution. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Bay de Noc Community CollegeFederal Work Study - Computer Lab Assistant 2026-2027 Bay de Noc Community CollegeFederal Work Study - Computer Lab Assistant 2026-2027Escanaba, MIWhile performing the duties of this job, the employee is required to stand, move around the Center, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, or crawl, talk, or hear, taste, or smell. Job SummaryBasic Function The purpose of the Federal Work-Study Program is to give a student an opportunity to develop skills, gain on-the-job experience for future employment, and give the student flexibility to work around class schedules.
University of MichiganNewDesktop Support Specialist University of MichiganDesktop Support SpecialistAnn Arbor, MIReporting to the Desktop Support Manager, you'll serve as a primary point of contact, troubleshooting hardware, software, and connectivity issues across Windows, macOS, and Linux in offices, classrooms, labs, and research environments. Deliver high-touch service in every interaction, with the patience of an "Apple Genius Bar" specialist listening attentively, asking clarifying questions, explaining solutions in plain language, and ensuring users feel supported and empowered.
Qualified StaffingService Desk Tech Level 3 Qualified StaffingService Desk Tech Level 3Saginaw, MIThe following outlines the responsibility of a SDT L3 role: L3: Escalations and team mentor+ Essential Job FunctionsProvide support to end users of managed services clientsTake direction from the Service Desk Manager and manage ticket assignments relative to ticket priority and ageFollow specific Service Desk Team documented processes and workflowsWork assigned tickets from triage through completionUse our suite of service desk and tools to diagnose and resolve client support issuesRefer to client technical documentation for information that will help you understand and resolve client technology issuesEscalate assigned aging tickets to the SDM when assigned tickets cannot be resolved within 1-hour to maintain acceptable average resolution time KPI Seek assistance from the SDM when stuckDocument service work and time in ConnectWiseUnderstand the implications and effect of service procedures, steps, and tasks that your work will have on client infrastructure, uptime, and potential business interruptionWork collaboratively with the members of the Service Desk Team, and cross functionally with all service delivery teams and team members familiar with the client environment and businessWork with the SDM to identify chronic service issues across the client baseProvide on call support based on the on-call schedule/rotationProvide on-site service as necessaryMaintain technical skills required to perform the SDT role Attend and participate in weekly one-on-ones with SDM and monthly team meetings+ Education and ExperienceTechnical skill relevant to technologies supported (ongoing)Strong organizational and coordination skillsExcellent communication abilities for effective client and team interactionsAbility to manage multiple tasks and prioritize effectivelyTechnical skill relevant to technologies supported (ongoing)Strong organizational and coordination skillsExcellent communication abilities for effective client and team interactionsAbility to manage multiple tasks and prioritize effectivelyCompTIA A+, Network+, or Security+ certification preferred. Service Desk Technician Level 3 (SDT L3) OverviewService desk technicians are first responders to reported and ticketed client issues.
Andrews AcademySystems Administrator Andrews AcademySystems Administratorberrien springs, MIThis role ensures the availability and performance of core IT infrastructure, including Active Directory, virtualization, storage, backups, and enterprise applications. The Systems Administrator is responsible for the configuration, maintenance, monitoring, and security of the university's on-premise and cloud-based servers and services.
Abacus Service CorporationProject Manager Abacus Service CorporationProject ManagerDetroit, MIDrive process improvements aligned with ITIL best practices to enhance First Call Resolution (FCR), reduce ticket volume, and improve customer satisfaction. Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field preferred; equivalent work experience accepted.