Troubleshoot backup, malware, virus and other technical issues * Help provision new laptops, desktops and mobile devices * Work with application vendors in troubleshooting application errors * Answer end user questions and remediate issues Qualifications * 1+ years' experience in a related role * College or IT trade school degree, technical certifications or related years of experience * As much of this job is done remotely, great verbal and written communication skills are a must * A professional appearance, attention to detail, and the ability to manage multiple technical issues simultaneously is also required * Windows 7 and 8 and associated hardware platforms Windows Server 2003, 2008 and 2012 * VMware or Microsoft Hyper-V virtualization technologies * Anti-virus, Anti-spam and Anti-spyware * Backup and Recovery technologies * Citrix and Microsoft Remote Desktop Services * Firewalls, Routers and Managed Switches * LAN / WAN / Wireless networking hardware and software technologies * Systems Management Software (HP Insight Manager, Dell OpenManage) * Industry certifications from CompTIA, Microsoft, Cisco or VMware * 1+ years' experience in a related role * College or IT trade school degree, technical certifications or related years of experience * As much of this job is done remotely, great verbal and written communication skills are a must * A professional appearance, attention to detail, and the ability to manage multiple technical issues simultaneously is also required * Windows 7 and 8 and associated hardware platforms Windows Server 2003, 2008 and 2012 * VMware or Microsoft Hyper-V virtualization technologies * Anti-virus, Anti-spam and Anti-spyware * Backup and Recovery technologies * Citrix and Microsoft Remote Desktop Services * Firewalls, Routers and Managed Switches * LAN / WAN / Wireless networking hardware and software technologies * Systems Management Software (HP Insight Manager, Dell OpenManage) * Industry certifications from CompTIA, Microsoft, Cisco or VMware#DL1 About Us This posting reflects an existing vacancy that we are actively recruiting for. Responsibilities * Provide remote technical support to clients over the phone using remote control tools * Conduct onsite technical support at client location as needed * Diagnose and resolve workstation, server and network infrastructure issues * User account management - Add/edit/disable accounts, setup new application users, etc.