IT Support Services II - Help Desk CourserIT Support Services II - Help DeskMiami Lakes, FLRespond to service requests from users, providing exceptional customer service and ensuring a positive user experience.· Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.· Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk).· Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.·
Desktop/Help Desk Support--Tier 3--MSP Model Spark RecruitingDesktop/Help Desk Support--Tier 3--MSP ModelBoca Raton, FloridaThe position recommends and initiates process improvements to maximize operational efficiency, supports a variety of advanced projects and tasks, helps lead, mentor, and coach other IT Support Technicians while also demonstrating a high level of proficiency with regards to company concepts, practices and protocols. The group is very big in supporting the Office 365 Stack/Azure/related networks for customers in southern FL (West Palm Beach to FT Lauderdale).
Help Desk Technician Miami Dolphins Ltd IncHelp Desk TechnicianMiami Gardens, FLSummary: The IT Support Technician will provide first-line and desktop-level technical support for Windows and macOS environments, including computers, peripherals, mobile devices, applications, networking, conference room technology, and other end-user technology. This is a highly visible, customer-focused position that requires strong technical troubleshooting skills, excellent communication, professionalism, and a willingness to work directly with users to resolve issues quickly and efficiently.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianMiami, FLSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIMiami, FLSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Help Desk Lead SOS International LLCHelp Desk LeadDoral, FLSOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Help Desk Technician Miami Dolphins and Hard Rock StadiumHelp Desk TechnicianMiami Gardens, FloridaSystems Administrator Status: Full-time Summary: The IT Support Technician will provide first-line and desktop-level technical support for Windows and macOS environments, including computers, peripherals, mobile devices, applications, networking, conference room technology, and other end-user technology. This is a highly visible, customer-focused position that requires strong technical troubleshooting skills, excellent communication, professionalism, and a willingness to work directly with users to resolve issues quickly and efficiently.
Help Desk Representative SOS International LLCHelp Desk RepresentativeFLSOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
SUPPORT DESK TECHNICIAN Community Health of South Florida Inc.SUPPORT DESK TECHNICIANMiami, FLThe Support Desk Technician works in a dynamic, fast-paced environment which provides service over the phone, through e-mail, phone, in person (for walk-in customers) and self-service. Communicate daily with users of various levels throughout the company, from entry level to executive, via phone, email and face to face.
Information Systems Technician U.S. NavyInformation Systems TechnicianDoral, FLKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
ADJUNCT INSTRUCTOR OF INFORMATION SYSTEMS AND CYBERSECURITY (2087) Florida Memorial University, Inc.ADJUNCT INSTRUCTOR OF INFORMATION SYSTEMS AND CYBERSECURITY (2087)Miami Gardens, FLCybersecurity: Information Security, Network Security, Cybersecurity Essentials, Ethical Hacking, Digital Forensics, Incident Response, Security Operations, Cyber Threat Intelligence, Security Governance, Cyber Risk Management, NIST Framework, Cybersecurity Management, and related areas. The adjunct faculty member is expected to provide high-quality instruction, prepare and maintain course materials in accordance with institutional and departmental guidelines, use the University learning management system effectively, assess student learning, communicate with students in a timely and professional manner, and support successful completion of assigned courses.
Senior Network & Systems Administrator Miami Dolphins Ltd IncSenior Network & Systems AdministratorMiami Gardens, FLSummary: The Senior Network & Systems Administrator is responsible for maintaining the enterprise server systems and applications including monitoring and reporting for adherence to the organization's security policies to ensure compliance. Administer, maintain, and optimize enterprise infrastructure, including DHCP, DNS, TCP/IP, Active Directory, Azure AD, Microsoft 365, virtualization, storage, and cloud environments.
Network Engineer (Systems Administrator) Hollywood City CouncilNetwork Engineer (Systems Administrator)Hollywood, FL$79,718.53–$95,000 / yearEffective January 28, 2008, a relative may only be hired under the following additional conditions: The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list; The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board; The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee. Upgrades system, implements and maintains security controls, and manages all LAN and MAN operations including switches, routers, firewalls, intrusion detection systems, virtual private networks, servers, storage area networks, DHCP/DNS, centralized tape backup systems, content filtering, anti-virus, log management, authentication systems, edge devices and all associated hardware and software.