Senior Customer Tech Support Specialist (Help Desk) Axient LLCSenior Customer Tech Support Specialist (Help Desk)Dahlgren, VA$65,000–$72,500 / yearAstrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support.
Help Desk Specialist II (Tier II- Advanced Support) Aretec Group IncHelp Desk Specialist II (Tier II- Advanced Support)Ashburn, VAAretec is seeking a Help Desk Specialist II (Tier 2 - Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
Information Systems Technician U.S. NavyInformation Systems TechnicianHurt, VAKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Systems Administrator SMS DATA PRODUCTS GROUP, INCSystems AdministratorFort Belvoir, VAThe I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. Included in this objective, you will maintain real-time situational awareness of the DTRA IT Infrastructure and supported environments; shall lead restorative actions to ensure all networks, servers, network devices, and services remain operational and available.
Help Desk Tier I Geospatial And Cloud Analytics IncHelp Desk Tier IStafford, VAFull timeConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements.
Help Desk Tier II Administrator Geospatial And Cloud Analytics IncHelp Desk Tier II AdministratorQua, VAFull timeThis role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware.
Information Systems Security Engineer (ISSE) LV8D SolutionsInformation Systems Security Engineer (ISSE)Chantilly, VAInterested candidates must be knowledgeable of best practices when implementing security controls including software engineering methodologies, security engineering methodologies, security engineering principles, and secure coding techniques and coordinate activities with Assessment and Authorization (A&A) stakeholders. LV8D Solutions is an elite Systems Engineering and Technical Advisory (SETA) company that delivers advanced systems engineering, integration, acquisition, mission operations, network communications, and cybersecurity support to our defense and intelligence customers.
Help Desk Analyst Agile DefenseHelp Desk AnalystQuantico, Virginia$65,000–$70,000 / yearCollaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies. Requisition #: 1675 Job Title: Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) Job Description.
Subject Matter Expert III - Information Systems Security Engineer OneZero SolutionsSubject Matter Expert III - Information Systems Security EngineerArlington, VAFull timeThe role is the lead technical authority for designing, building, and sustaining DSCA's layered security automation architecture in AWS infrastructure provisioning, configuration management, Policy-as-Code compliance validation, and orchestration and for translating DoW regulatory requirements into functional, automated, operational code. Title: Subject Matter Expert III - Information Systems Security EngineerLocation: Arlington, VA or Mechanicsburg, PAClearance: SecretJob Summary:The Subject Matter Expert III is key personnel serving as the lead Information Systems Security Engineer (ISSE).
NewHelp Desk Support Technician Endurance IT ServicesHelp Desk Support TechnicianNorfolk, VirginiaEndurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. This role serves as the primary point of contact for IT support, helping staff resolve technical issues and maintain productivity across hardware, software, and network systems.
Information Systems Security Officer (ISSO) LV8D SolutionsInformation Systems Security Officer (ISSO)Chantilly, VAPrepare and review Risk Management Framework (RMF) documentation to include System Security Plans (SSPs), Authorization to Operate (ATO) packages, Risk Assessment Reports (RMR), Security Control Traceability Matrices (SCTMs), Plans of Action and Milestones (POA&M), System Assessment Plans, and Continuous Monitoring Plans . LV8D Solutions is an elite Systems Engineering and Technical Advisory (SETA) company that delivers advanced systems engineering, integration, acquisition, mission operations, network communications, and cybersecurity support to our defense and intelligence customers.
Help Desk Agent Mvix (Usa), Inc.Help Desk AgentSterling, VAIf the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies. Do you: like helping customers? enjoy turning a sob story into a win? enjoy providing Technical guidance and direction? enjoy testing and implementing functions of Information management systems?.
Enterprise Help Desk (Ehd) Tier 1 Leidos Holdings Inc.Enterprise Help Desk (Ehd) Tier 1Lorton, VA$45,500–$82,250 / yearThe Mission Enablement Center (MDEC) is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent to join our team on a high-impact government contract for the US Department of the Airforce (DAF). For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Enterprise Help Desk (EHD) Tier 1 Leidos Holdings IncEnterprise Help Desk (EHD) Tier 1Lorton, VA$45,500–$82,250 / yearThe Mission Enablement Center (MDEC) is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent to join our team on a high-impact government contract for the US Department of the Airforce (DAF). For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Information Systems Business Partner Filtration Group CorpInformation Systems Business PartnerColonial Heights, Virginia$90,000–$115,000 / yearSince 1961, they have applied their extensive porous plastic material science, product design, and custom plastic manufacturing expertise to designing unique porous solutions that overcome complex project challenges and enable quicker product launches. Healthcare, consumer, and industrial market leaders around the world rely on Genuine PorexTM custom plastic and fiber manufacturing components because of the high reproducibility of our manufacturing processes, which ensure that the billionth part is the same as the first.
Help Desk Technician - TS/SCI General Dynamics Information TechnologyHelp Desk Technician - TS/SCIChantilly, VirginiaMust possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Manager Integral Consulting Services IncHelp Desk ManagerTysons Corner, VAPlan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).
Help Desk Tier II Administrator Geospatial And Cloud AnalyticsHelp Desk Tier II AdministratorQua, VirginiaCompensation: $49,000.00 per year GCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems.
Information Systems Watch Technician AmentumInformation Systems Watch TechnicianArlington, Virginia$110,000–$130,000 / yearWork with customers to determine operational requirements for future system capabilities; support the design, planning and testing of new systems to meet customer needs; ensure new systems are properly installed and brought on-line for operational use; coordinate installation team efforts to ensure schedules are met and activities are not disruptive to ongoing operations. Candidate will be required to: carry up to 50 lbs., sit for extended periods of time at a computer workstation, work under desks and raised floor and climb ladders to repair/replace devices and organize the cable management.
Tier 2 Service Desk L2 Sharp Solutions IncTier 2 Service Desk L2Reston, VAFull timeRoutine Duties/Job Requirements:• Enter and manage technical support incidents in a ticketing system• Troubleshoot, identify, and resolve problems and escalating problems to appropriate systems engineers• Troubleshoot and resolve Tier 2 support issues via phone, email, remote desktop and on site, using remote desktop tools (Microsoft Remote Desktop, Bomgar)• Resolve issues and maintaining customer contacts according to a specified service level• Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity• Maintain and resolve issues with desktop/laptop computers, client software, peripherals, printers, local network, etc. and provide on-site customer support and training• Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff• Add and delete user accounts and maintain groups as required• Log and report each service request and problem report. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).