The eCommerce Product Insights (ePI) Senior Analyst transforms digital customer feedback into clear, credible, and actionable insights that help improve the eCommerce experience across Royal Caribbean Group brands, including Royal Caribbean International, Celebrity Cruises, and Silversea. The ideal candidate can independently navigate large and complex customer-feedback datasets, identify meaningful patterns, distinguish isolated comments from systemic issues, and communicate findings in a way that helps stakeholders understand what customers are experiencing, why it matters, and where opportunities exist.