Place calls to obtain information required to complete application processing such as calling an employer, member, or agent to verify date of hire, a subscriber to verify benefit selection, or the previous carrier to determine effective dates of coverage with their plan; provide customer service to internal customers and may place and track outgoing calls to external customers including groups, agents, and subscribers. As a member of the Sales Support and Operations, our Membership Eligibility Processor establishes and maintains accurate subscriber and member level eligibility through processing of new applications, member additions and deletions, policy revisions, demographic changes, renewal changes and any other maintenance affecting eligibility, all-in service of creating a person-focused health care experience.