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Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. Three plus (3+) years' experience using mortgage loan servicing and loan originating systems (such as FiServ/Sagent, Encompass, Digital Portal, AutoPilot, and OnBase).

HOUR

<p>Come join our amazing team and work remote from home!</p><p>The Escrow Analyst is responsible for enhanced specialized processes and escalated escrow issues. Also, responsible to provide timelines on all escrow department complaints, back up for internal/external audits, and research tax penalties from tax vendor. This is an experienced level job that handles escalated escrow issues and processes with a high degree of complexity. Duties are to be performed in accordance with all US State and Federal laws/regulations as well as the company's outlined policies and procedures. The target pay range is $22.00/r to $26.00/hr.</p><p>What you'll do:</p><ul><li><p>Complete all tasks and responsibilities in accordance with applicable regulatory requirements.</p></li><li><p>Research and provides timelines for complaints received from the Advocate Department, CFPB, Better Business Bureau, etc.</p></li><li><p>Provide summaries and information as requested from internal and external clients to assist with litigated files, adversary complaints, and other legal action.</p></li><li><p>Monitor, provide reports to vendors, and build insurance lines and flood zones on acquired loans.</p></li><li><p>Verify the tax data that is built by tax vendor on acquired loans.</p></li><li><p>Input payment changes and shortage spreads on acquired loans.</p></li><li><p>Provide escrow figures for loans processing an assumption.</p></li><li><p>Update escrow payments, insurance policies, and perform analysis on assumed loans.</p></li><li><p>Operate in partnership with other departments and divisions, fostering positive working relationships and demonstrating excellent customer service skills.</p></li><li><p>Research and rebut incorrect tax penalties with tax vendor. Provide supporting documentation to the Research and Recovery Department to recuperate funds.</p></li><li><p>Research and provide instructions on outstanding checks.</p></li><li><p>Proficient working knowledge of Microsoft Programs (Excel, Teams, & Outlook)</p></li><li><p>Ability to troubleshoot moderate to highly complex escrow issues and make decisions which have significant impact.</p></li><li><p>Moderate understanding of Agency and investor guidelines.</p></li><li><p>Ability to communicate effectively with all levels of staff and management both internally and externally.</p></li><li><p>Ability to handle multiple tasks under pressure and changing priorities.</p></li><li><p>Ability to self-motivate and work with limited supervision.</p></li><li><p>Strong math skills, balance, and check results for accuracy.</p></li><li><p>Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.</p></li></ul><p>What you'll need:</p><ul><li><p>High school diploma or equivalent required. College education preferred but not required.</p></li><li><p>Four plus (4+) years of banking/finance/mortgage or escrow experience.</p></li><li><p>Three plus (3+) years' experience using mortgage loan servicing and loan originating systems (such as FiServ/Sagent, Encompass, Digital Portal, AutoPilot, and OnBase).</p></li></ul><p>Our Company:</p><p>Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.</p><p>What We Offer:</p><ul><li>Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.</li><li>Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.</li><li>Customized training programs to help you advance your career.</li><li>Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.</li><li>Educational Reimbursement.</li><li>Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.</li></ul><p>Notice to all applicants: Carrington does not do interviews or make offers via text or chat.</p><p>#LI-SY1</p>

Carrington Mortgage Services, LLC

Analyst, Escrow

Analysis Skills

Banking Services

Check Processing

Communication Skills

Customer Support/Service

Documentation

Escrow

External Audit

Federal Laws and Regulations

Finance

Fitness

Fundraising

Health Plan

Insurance

Internal Audit

Legal

Litigation

Loan Origination

Loan Servicing

Loans

Mathematics

Microsoft Excel

Microsoft Outlook

Microsoft Product Family

Mortgage

Mortgage Lending

Mortgage Servicing

Multitasking

People Management

Presentation/Verbal Skills

Reimbursement

Reporting Skills

Restaurant

Retail

State Laws and Regulations

Training Program

Work From Home

FULL_TIME

Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Senior Account Associate - Commercial Lines/ Select Business Unit</b></p><p><br/><b>Work Mode: </b>Fully Remote for candidates located in the Northeast US<b> | Location/Supporting: </b>Wilmington, DE office<b> | Book Focus: Commercial Lines Select Business Unit (SBU)</b><br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p></div><div><p> <br/><b>About the Role:</b> Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Team Leadership:</b> Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. </p></li></ul></div><div><ul><li><p><b>Policy Management:</b> Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. </p></li></ul></div><div><ul><li><p><b>Task Processing:</b> Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. </p></li></ul></div><div><ul><li><p><b>New and Renewal Business Support:</b> Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. </p></li></ul></div><div><ul><li><p><b>Contract Review:</b> Assist in reviewing contracts to ensure proper coverages are included. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable:</b> Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance:</b> Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> </p></div><div><p><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>3+ years of customer service experience in the insurance industry </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div></div><div><div><ul><li><p>Required active licensing, professional designation (CISR) preferred </p></li></ul></div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $23.00 to $27.00 per hour, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Senior Account Associate - Commercial Lines/Select Business Unit (SBU)

Accounts Receivable

Administrative Skills

Aged Care

Best Practices

Billing

Brokerage

Business Support

Childcare

Continuous Improvement

Contract Review

Corporate Policies

Customer Retention/Renewal

Customer/Client Research

Data Quality

Diversity

Health Insurance

Insurance Sales

Leadership

Licensing

Maintenance Services

Microsoft Office

Microsoft Word

Negotiation Skills

Organizational Skills

Past Due Accounts

Pricing

Proposal Writing

Quality Metrics

Research Skills

Sales Management

Service Delivery

Systems Maintenance

Team Lead/Manager

Time Management

Underwriting

Jobvite Talemetry Organic Easy Apply

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Billing Specialist – Shared Services</b> </p></div><div><p><b>Remote: </b>candidates in Easter, Central or Mountain Time Zones<b> </b><b>| Supporting: </b>Shared Services<br/><b>Seeking:</b> 2 years of billing and account support experience, EPIC experience preferred<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> </p></div><div><p><b>About the Role:</b> The Billing Specialist is responsible for processing Agency Bill transactions, including premiums, taxes, fees, installments, and related billing activities. This role ensures accurate and timely transaction entry within EPIC, supports internal teams with billing inquiries, and maintains high standards of data accuracy and operational efficiency. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Agency Bill Processing: </b>Process Agency Bill transactions in EPIC, including premiums, taxes, fees, installments, split receivables, and wholesale billing. </p></li></ul></div><div><ul><li><p><b>Transaction Execution: </b>Generate and process transactions based on carrier invoices, rating sheets, allocation spreadsheets, and supporting documentation. </p></li></ul></div><div><ul><li><p><b>Specialized Billing: </b>Process pre‑bill transactions and surplus lines activity in accordance with business requirements and regulatory guidelines. </p></li></ul></div><div><ul><li><p><b>Data Validation: </b>Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing. </p></li></ul></div><div><ul><li><p><b>Billing Coordination: </b>Collaborate with Account Management and internal teams to address billing questions, corrections, and discrepancies. </p></li></ul></div><div><ul><li><p><b>Issue Resolution: </b>Investigate and resolve billing issues, coordinating with appropriate departments and processing adjustments as needed. </p></li></ul></div><div><ul><li><p><b>Documentation Management: </b>Associate and manage documentation within EPIC activity codes to ensure accuracy and audit readiness. </p></li></ul></div><div><ul><li><p><b>System Utilization: </b>Navigate EPIC and utilize Microsoft Office tools (Outlook, Excel, Word) to support daily billing functions and communication. </p></li></ul></div><div><ul><li><p><b>Turnaround & Quality Management: </b>Deliver accurate work within established timelines while maintaining strong attention to detail and quality standards. </p></li></ul></div><div><ul><li><p><b>Process Improvement: </b>Identify opportunities to improve billing workflows, efficiency, and accuracy within agency billing processes. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> </p></div><div><p><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>Bachelor’s degree in Business, Accounting, Finance, or related field preferred; equivalent experience considered </p></li></ul></div><div><ul><li><p>2+ years of billing, accounting support, or customer service experience </p></li></ul></div><div><ul><li><p>Experience with agency management systems (EPIC preferred) </p></li></ul></div></div><div><div><ul><li><p>Strong attention to detail with the ability to manage high‑volume transactional work </p></li></ul></div><div><ul><li><p>Proven analytical and problem‑solving skills </p></li></ul></div><div><ul><li><p>Excellent verbal and written communication skills </p></li></ul></div><div><ul><li><p>Proficiency in Microsoft Office applications, including Outlook, Excel, and Word </p></li></ul></div><div><ul><li><p>Strong organizational, multitasking, and time‑management skills </p></li></ul></div><div><ul><li><p>High level of personal integrity, accountability, and commitment to quality </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $40,000.00 - 60,000.00 annually, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

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Analyst, Escrow Carrington Mortgage Services, LLC

Senior Account Associate - Commercial Lines/Select Business Unit (SBU) Insurance Office of America

Billing Specialist - Shared Services Insurance Office of America

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