Cloud Computing, Communication, Customer Service, Operating Systems (OS), Phone Support, Problem Solving, Remote Access, Service Level Agreement (SLA), ServiceNow IT Service Management (ITSM), Third Level Support, Ticketing Systems, Troubleshooting, Virtualization Competencies . In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.