In this role, you will help shape adoption success by driving issue resolution, influencing priorities, and creating transparency across complex initiatives: Lead the end-to-end lifecycle of adoption issues, from intake and triage through resolution, in partnership with cross-functional stakeholders. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.