You will lead a global organization of 45+ FTE and 50+ CWs across the U.S. and India - including data scientists, applied scientists, and business analysts, alongside planners and command-center staff whose work will itself change as the team leans further into modeling, technology, and automation - and partner across Product, Engineering, Finance, and Service Delivery to build a Workforce Management Center of Excellence for the enterprise, while remaining an active member of Intuit's broader Data Science community. Named methods: set the forecasting and capacity strategy end to end using hierarchical and intermittent-demand forecasting, queuing and Erlang capacity models, constrained optimization for scheduling, and survival modeling for expert attrition - alongside supply modeling, occupancy and shrinkage optimization, and routing decisions that balance customer experience against cost.