Executive Assistant Beacon Hill Staffing GroupExecutive AssistantCambridge, Massachusetts$40 / hourFull timeLearn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
Part Time Executive Assistant to HR Beacon Hill Staffing GroupPart Time Executive Assistant to HRBrighton, Massachusetts$25–$33 / hourPart timeLearn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
Part Time Executive Assistant Beacon Hill Staffing GroupPart Time Executive AssistantNewton, Massachusetts$30–$35 / hourPart timeLearn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
Executive Assistant The Computer Merchant, LtdExecutive AssistantMedford, MA$35–$40 / hourContractorWhile an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. • Serve as a key liaison between the EVP and central administrative partners (including the Office of University Strategy and Program Development (OUSPD)), facilitating communication, approvals, scheduling, and information flow for university wide initiatives and strategic projects.
Adjunct Lecturer, Writing Babson CollegeAdjunct Lecturer, WritingMassachusettsBabson’s unique curriculum focuses on developing critical thinking and a wide range of multidimensional skills that prepare Babson graduates to make important contributions to business and society in dynamic environments. Babson College is an independent school of management that takes an innovative approach to prepare undergraduates, graduate students, and working professionals for the challenges of the modern business world.
Writing Fellow Bridgewater State UniversityWriting FellowMAFellows will meet one-on-one with ENGL 101E students in the AAC, every week, typically for the following purposes: to support them, if needed, in interpreting the writing prompt / criteria. BSU's English department is looking for writing fellows to supports students in Enhanced ENGL 101 classes.
Half (.5) Graduate Assistant - English, Writing Program Administration (WPA) Bridgewater State UniversityHalf (.5) Graduate Assistant - English, Writing Program Administration (WPA)Bridgewater, MAThe coordinators oversee the university's robust first year writing program, which consists of Enhanced 101 courses and ENGL 101 (Writing Rhetorically) and ENGL 102 (Writing Rhetorically with Sources). The graduate student would also research and examine best practices relating to large language models (LLMs) and writing; this is particularly pertinent given campus-wide discussions regarding AI.
Graduate Writing Fellow - Criminal Justice Bridgewater State UniversityGraduate Writing Fellow - Criminal JusticeBridgewater, MAAs a Graduate Writing Fellow, you will serve as a dedicated academic support resource, working 10 hours per week to enhance the writing skills and academic success of graduate students in all academic programs at BSU. Assist students with writing projects through various formats, including in-person consultations, email correspondence, phone calls, and virtual platforms such as Skype or FaceTime.
Graduate Writing Fellow - Special Education Bridgewater State UniversityGraduate Writing Fellow - Special EducationBridgewater, MAAs a Graduate Writing Fellow, you will serve as a dedicated academic support resource, working 10 hours per week to enhance the writing skills and academic success of graduate students in all academic programs at BSU. Assist students with writing projects through various formats, including in-person consultations, email correspondence, phone calls, and virtual platforms such as Skype or FaceTime.
Graduate Writing Fellow - Clinical Psychology Bridgewater State UniversityGraduate Writing Fellow - Clinical PsychologyBridgewater, MAAs a Graduate Writing Fellow, you will serve as a dedicated academic support resource, working 10 hours per week to enhance the writing skills and academic success of graduate students in all academic programs at BSU. Assist students with writing projects through various formats, including in-person consultations, email correspondence, phone calls, and virtual platforms such as Skype or FaceTime.
Graduate Writing Fellow - Teaching English to Speakers of Other Languages (TESOL) Bridgewater State UniversityGraduate Writing Fellow - Teaching English to Speakers of Other Languages (TESOL)Bridgewater, MAAs a Graduate Writing Fellow, you will serve as a dedicated academic support resource, working 10 hours per week to enhance the writing skills and academic success of graduate students in all academic programs at BSU. Assist students with writing projects through various formats, including in-person consultations, email correspondence, phone calls, and virtual platforms such as Skype or FaceTime.
Writing Studio Consultant Bridgewater State UniversityWriting Studio ConsultantMAAt the Bridgewater State University Writing Studio, friendly peer consultants provide helpful feedback to student writers working at all levels of the writing process. If you havent already submitted writing samples via our AAC application, you may email them to Writing Studio Director Wendy Rockne (wrockne@bridgew.edu).
Adjunct Lecturer, First Year Writing Bentley UniversityAdjunct Lecturer, First Year WritingWaltham, MassachusettsThe Department of English & Media Studies invites applications for future adjunct positions to teach our first-year writing class, Critical Reading and Writing, typically offered in the fall semester. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.
Investigating History and DKP Summer Curriculum Writing Bellingham Public SchoolsInvestigating History and DKP Summer Curriculum WritingBellingham, MAThe district is split into the following building grade levels: DiPietro Elementary (Preschool - Grade 3), Stall Brook Elementary (Preschool - Grade 3) Bellingham Memorial School (grades 4-7) and Bellingham High School (grades 8-12), and Keough Memorial Academy (grades 7-12) is our therapeutic day school for students with special needs. We will work together to build a shared sense of pride in the Bellingham Public Schools by amplifying academic excellence, increasing communication, cultivating a positive climate, improving social and emotional well-being, and enhancing technology use and implementation.
Associate Director, Medical Writing MBX Biosciences IncAssociate Director, Medical WritingBurlington, MAThe Company's pipeline includes its lead product candidate MBX 2109, in Phase 2 development for the treatment of chronic hypoparathyroidism (HP); MBX 1416, in Phase 1 development for the treatment of post-bariatric hypoglycemia (PBH); and an obesity portfolio that includes MBX 4291, as well as multiple discovery and pre-clinical candidates in development for the treatment of obesity. Leveraging this expertise, the Company designed its proprietary Precision Endocrine Peptide (PEP) platform to overcome the key limitations of unmodified and modified peptide therapies and to improve clinical outcomes and simplify disease management for patients.
Senior Director, Global Clinical Operations and Medical Writing Technology Vertex PharmaceuticalsSenior Director, Global Clinical Operations and Medical Writing TechnologyBoston, MassachusettsProvide day-to-day support and maintenance for business-critical applications such as Veeva Vault Clinical Trial Management System (CTMS), Veeva Electronic Trial Master File (eTMF), and Elluminate Electronic Data Capture (EDC) platform, ensuring maximum uptime, high performance, and excellent customer service. The Senior Director, Global Clinical Operations and Medical Writing Technology will lead a team responsible for planning, architecture, design, development, support, maintenance and future roadmaps for systems supporting clinical operations and medical writing teams at Vertex.
Senior Manager of Proposal Writing (US State & Local Health and Human Services) MaximusSenior Manager of Proposal Writing (US State & Local Health and Human Services)Manchester, NHRemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Collaborate with cross-functional teams including sales, marketing, technical experts, and graphic designers to develop comprehensive proposals.
Manager, Medical Writing Prometrika LLCManager, Medical WritingCambridge, MAEXPERIENCE A minimum of 10 years experience in biotechnology/pharmaceutical industry A minimum of 7 years regulatory writing in biotechnology/ pharmaceutical industry Experience managing medical writers or contractors preferred Previous experience in developing clinical and regulatory documents, such as protocols, CSRs, IBs, INDs, ISS/ISE, and DSURs. This role requires writing and editing of protocols and scientific and clinical reports including summaries from statistical analyses for submission to regulatory agencies or sponsor use, comprehensive literature reviews, abstracts, posters, and other projects requiring skill in written communication.
Director Medical Writing Alnylam Pharmaceuticals IncDirector Medical WritingCambridge, MA$196,400–$265,700 / yearThe Director, Medical Writing will provide Medical Writing leadership for drug development programs, collaborate with project teams on the strategy and development of clinical documents including clinical document submissions to global regulatory agencies, and provide Medical Writing leadership and oversight within Medical Writing. Directly oversee, develop, and manage medical writers on multiple programs; provide leadership, coaching, guidance, and mentorship; ensure management and training of external writers/CROs.
Director Medical Writing - AI Document Lead Verastem IncDirector Medical Writing - AI Document LeadBoston, MA$220,000–$260,000 / yearThis individual will contribute to the preparation of high-quality documents such as clinical study protocols, clinical study reports, investigator's brochures, protocol amendments, regulatory briefing materials, and related clinical documents, while also helping to define efficient, compliant, human-in-the-loop workflows for AI-assisted document generation. The ideal candidate combines strong scientific and regulatory writing judgment with practical experience using generative AI, automation, structured content reuse, and/or document intelligence tools to improve speed, consistency, and quality in medical writing deliverables.
Principal Medical Writing Domain Expert - Falcon Veeva Systems IncPrincipal Medical Writing Domain Expert - FalconBoston, MA$140,000–$200,000 / yearIn this high-impact role, you will bring your master-level expertise to bear, guiding our product and engineering teams to build a platform that automates primary clinical documents (such as CSRs and summaries) with total precision, before scaling across a comprehensive portfolio of global regulatory assets. Help build your dream AI enabled Authoring Platform: Act as the ultimate visionary and "Voice of the Customer," guiding product and engineering teams on how an ideal, advanced authoring system should handle source data mapping, document logic, and summary execution.
Senior Manager Medical Writing Alnylam Pharmaceuticals IncSenior Manager Medical WritingCambridge, MA$146,100–$197,700 / yearRepresent Medical Writing on multiple early phase project teams or on specific late phase project teams and collaborate with the Director of Medical Writing to ensure proper planning and resourcing for upcoming project writing deliverables. QUALIFICATIONS: Bachelor's degree in Life Science with relevant writing expertise or in English/Communications with relevant science expertise; advanced degree and/or professional certification/credentials preferred.
Associate Director, Technical Writing Kiniksa PharmaceuticalsAssociate Director, Technical WritingLexington, MassachusettsWith deep expertise in immunology and inflammation, Kiniksa is advancing a growing portfolio of approved and investigational medicines, anchored by its lead product, ARCALYST®, the first and only FDA‑approved therapy for recurrent pericarditis. Responsibilities ( including, but not limited to ): Lead planning and development of technical and scientific documents, including technical reports, protocols, summaries, presentations, and cross-functional deliverables.
Adjunct Faculty - Regulatory & GxP Writing for Life Sciences Massachusetts College of Pharmacy and Health SciencesAdjunct Faculty - Regulatory & GxP Writing for Life SciencesBoston, MAKey topics include the structure and lifecycle of controlled documents (e.g., SOPs, deviations, CAPAs), writing for regulatory submissions and CMC documentation, and applying plain-language principles to technical and patient-facing materials. This offering is designed for early- to mid-career professionals working in quality, regulatory affairs, manufacturing, CMC, and related technical roles who are responsible for producing clear, compliant documentation in regulated environments.
Director, Medical Writing Bicara TherapeuticsDirector, Medical WritingBoston, MassachusettsFICERA specifically addresses a key challenge in solid tumor treatment by enabling immune cell penetration into tumors, reducing fibrosis and immunosuppression while reversing TGF--driven resistance mechanisms - ultimately designed to drive the deep, durable responses that may translate into better outcomes and survival for patients. Founded in 2020, we've built a global team of over 100 employees headquartered in Boston, with a clear focus on advancing our lead asset, ficerafusp alfa, or FICERA - a potentially first-in-class bifunctional EGFR-directed antibody combined with a TGF- ligand trap.
Sr. Manager, Scientific Writing Kiniksa Pharmaceuticals International PlcSr. Manager, Scientific WritingLexington, MAManager, Scientific Writing is responsible for developing high-quality scientific resources (e.g., abstracts, posters, publications) that clearly and concisely communicate scientific data on Kiniksa's products and therapeutic areas of interest. Strong scientific writing skills including editing experience, data quality review, and a proven track record of taking publications from conception to publication (autoimmune experience is a plus).
Executive Assistant to the CQO Commonwealth of MassachusettsExecutive Assistant to the CQOBoston, MAProgram Coordinator II'',''Program Coordinator II'',''United States-Massachusetts-Boston-170 Morton Street'',''United States-Massachusetts-Boston-170 Morton Street'',''Administrative Services'',''Administrative Services'',''Department of Public Health'',''Department of Public Health'',''Full-time'',''Full-time'',''Day'',''Day'',''Jun 8, 2026, 11:16:07 AM'',''Jun 8, 2026, 11:16:07 AM'',''1'',''1'',''104,315.38'',''72,172.36'',''104,315.38'',''Yearly'',''Sandra. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
Executive Assistant of Student Services Weymouth Public SchoolsExecutive Assistant of Student ServicesWeymouth, MAGeneral Responsibilities: Working with minimal supervision, the Executive Assistant provides high-level administrative support to the Student Services Department, which manages sensitive and/or confidential information regarding students. We educate over 5,600 students in 11 school buildings, including Weymouth Early Childhood Center, eight elementary schools (grades K-5), Chapman Middle School (grades 6-8), and Weymouth High School (Grades 9-12).
Executive Assistant South Shore StaffingExecutive AssistantHingham, MAExecutive Assistant to the C-Suite We are seeking a highly experienced and polished Executive Assistant to provide proactive, strategic support to two to three C-level executives within a fast-paced, multi-brand organization. This individual thrives in high-visibility environments, anticipates needs before they arise, and expertly manages competing priorities while maintaining the highest level of discretion and confidentiality.
Executive Assistant KnitWell GroupExecutive AssistantMassachusetts$85,000–$90,000 / yearThis position requires anticipating needs, navigating competing demands, and seamlessly coordinating across the enterprise with executive peers, Boards, brand presidents, functional leaders, and external partners. The Executive Assistant provides proactive support to Talbots brand leadership while partnering with the broader Executive Assistant team supporting other brand leaders and the KnitWell Group Executive Committee.
Executive Assistant - Global R&D Bose CorpExecutive Assistant - Global R&DFramingham, MA$79,100–$108,800 / yearAs we evolve our operating model, we are redefining the role of Executive Assistant to be a strategic partner to leadership-enabling focus, driving alignment, and improving how work gets done across the organization. This role is part of the Office of the Chief of Staff (OCOS) within Global R&D, a team focused on driving operational excellence, transformation and leadership alignment, across Engineering.
NewExecutive Assistant DolbenExecutive AssistantWoburn, MA$43–$51 / hourFactors considered include, but are not limited to, length and relevance of prior work experience, educational attainment, professional licensure or certifications, specialized skills, and demonstrated competencies directly related to the position. EXECUTIVE ASSISTAN T We are seeking an experienced and energetic Executive Assistant with excellent verbal and written communication skills to join our Corporate Office in Woburn, MA.
Office Manager & Executive Assistant Daley and AssociatesOffice Manager & Executive AssistantBoston, MA$60–$67 / hourResponsibilities: Provide comprehensive administrative and executive support to the CFO and additional C-suite leaders, including managing correspondence, handling confidential information with discretion, preparing reports and presentations, anticipating executive needs, and serving as a liaison between leadership and internal/external stakeholders. Oversee day-to-day office operations, including maintaining office supplies and kitchen inventory, managing facilities and vendor relationships, ensuring a professional and organized work environment, coordinating office-wide communications, and supporting onboarding logistics for new employees.
NewExecutive Assistant, Corporate Huron Consulting ServicesExecutive Assistant, CorporateBoston, MassachusettsOur accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results. Organize and coordinate meetings, including booking both onsite/offsite meeting rooms, drafting and editing materials with little to no direction, managing catering services and taking detailed meeting minutes if necessary.
Executive Assistant to the President/CEO The Hollister Group, Inc.Executive Assistant to the President/CEOBoston, MAJoin our client, a dedicated non-profit organization, as they seek a highly organized and resourceful Executive Assistant to support their President/CEO, ensuring seamless daily operations and enabling strategic growth. Technologically proficient in Google Workspace (Drive, Docs, Sheets, Gmail), Microsoft Office Suite, and CRM systems like Salesforce.
Senior Executive Assistant Boston Medical CenterSenior Executive AssistantBoston, MA$70,000–$98,000 / yearThis role operates at the enterprise leadership level and is responsible for enabling the effectiveness of the CFO and Finance leadership team through proactive coordination, advanced administrative management, and trusted handling of highly sensitive financial, operational, and strategic information. Proven experience managing highly complex c• 8+ years of experience as an Executive Assistant, including direct support to C-suite or senior executive leaders (CFO or Finance leadership preferred).
Temporary Corporate Executive Assistant Wilson Sonsini Goodrich & Rosati, Professional CorporationTemporary Corporate Executive AssistantBoston, MassachusettsIn addition to handling core responsibilities essential to client service, workflow coordination, and operations, the Temporary Executive Assistant also manages complex client and matter coordination, assists with business development efforts, tracks time-sensitive projects, and facilitates enhanced communication with high-profile clients and stakeholders. Manage and execute the prebill review and editing process within the firm’s paperless billing system by analyzing prebills for accuracy and compliance with client billing guidelines, rate structures, discounts, budgets, and alternative fee arrangements; incorporate attorney revisions, track progress, and ensure timely completion of reviews.
Executive Assistant Argenx SEExecutive AssistantBoston, MA$76,000–$104,500 / yearargenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases. The Executive Assistant is responsible for supporting our senior leaders and having experience working independently, being detail-oriented, and having excellent technical and communication skills.
NewExecutive Assistant, Corporate Huron Consulting Group IncExecutive Assistant, CorporateBoston, MA$70,000–$80,000 / yearOur accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron's collective strategies and enable real transformation to produce sustainable business results. Organize and coordinate meetings, including booking both onsite/offsite meeting rooms, drafting and editing materials with little to no direction, managing catering services and taking detailed meeting minutes if necessary.
Executive Assistant: 26-01015 Akraya Inc.Executive Assistant: 26-01015Waltham, MARemote$59–$64 / hourMost recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Job Summary:We are seeking a proactive and highly skilled Executive Assistant to support senior leadership in an energetic, fast-paced environment.
Senior Executive Assistant to CLO Agilon Health IncSenior Executive Assistant to CLOMARemote$100,000–$122,600 / yearWhy This Role Stands Out: This is an opportunity to serve as a trusted partner to agilon's Chief Legal Officer, supporting one of the company's senior executives and helping drive the successful execution of a broad portfolio of priorities across Legal, Compliance, Government Affairs, Human Resources, ESG, and the Office of the Corporate Secretary. Built for physicians by physicians, agilon's value-based care model empowers primary care physicians to focus on the total health of their senior patients, strengthen patient-physician relationships, improve the care experience, and support healthier communities across the markets we serve.
Executive Assistant ImprivataExecutive AssistantWaltham, MA$103,000–$113,000 / yearAt Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. The Executive Assistant will report directly to the Chief People Officer and is expected to work in a hybrid capacity, with four days per week on site in our headquarters in Waltham, MA.
Executive Assistant Flagship Pioneering IncExecutive AssistantCambridge, MA$120,000–$145,000 / yearFlagship has been recognized twice on FORTUNE's "Change the World" list, an annual ranking of companies that have made a positive social and environmental impact through activities that are part of their core business strategies, and has been twice named to Fast Company's annual list of the World's Most Innovative Companies. Many of the companies Flagship has founded have addressed humanity's most urgent challenges: vaccinating billions of people against COVID-19, curing intractable diseases, improving human health, preempting illness, and feeding the world by improving the resiliency and sustainability of agriculture.
Executive Assistant / Office Manager Daley and AssociatesExecutive Assistant / Office ManagerBoston, MA$38–$50 / hourWe are currently seeking candidates for an Executive Assistant / Office Manager role with a highly successful investment management firm located in Boston, MA. Minimum of 3–5+ years’ experience in an executive assistant, administrative, or office operations role within investment management, financial services, or a comparable professional services environment.
Executive Assistant Brigham and Women's HospitalExecutive AssistantBoston, MA$23.34–$33.37 / hourAbout the Role: The Department of Obstetrics & Gynecology and the Vincent Center for Reproductive Biology (VCRB) at Massachusetts General Hospital is seeking a highly organized and proactive Executive Assistant to support senior research leadership, faculty, and administrative staff. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Executive Assistant Lenmar Consulting, Inc.Executive AssistantBoston, MAHandle additional administrative tasks such as maintaining and distributing reports, managing distribution lists, submitting technology requests, preparing copies, ordering office supplies, coordinating equipment needs, routing mail/packages, and greeting guests. You’ll work closely with senior leaders, build strong business and communication skills, and contribute to day-to-day execution that keeps the team running smoothly.
Senior Executive Assistant Dechra Pharmaceuticals LtdSenior Executive AssistantBoston, MA$110,000–$135,000 / yearThis is a high-impact position for someone who operates with strong judgement, anticipates needs, and works independently to support the executive office in a fast-paced, high-visibility environment. provides advanced administrative and operational support to ensure the effectiveness, alignment, and smooth running of executive priorities and day-to-day activities.
Executive Assistant, Private Equity Performance Improvement - MAS Alvarez & Marsal Holdings LLCExecutive Assistant, Private Equity Performance Improvement - MASBoston, MA$80,000–$90,000 / yearA&M's Private Equity Performance Improvement Services (PEPI) practice, with offices throughout the US, focuses on serving upper middle market and large cap private equity firms who have engaged A&M to help improve operating results at their portfolio companies. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave.
Executive Assistant Mass General BrighamExecutive AssistantBoston, MassachusettsAbout the Role: The Department of Obstetrics & Gynecology and the Vincent Center for Reproductive Biology (VCRB) at Massachusetts General Hospital is seeking a highly organized and proactive Executive Assistant to support senior research leadership, faculty, and administrative staff. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Executive Assistant Point32Health, Inc.Executive AssistantCanton, MA$31.90–$47.85 / hourRequires excellent interpersonal and customer service skills to interact effectively with all levels of management, departmental staff, internal and external contacts. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.