Knowledge, Skills, and Abilities: Knowledge of principles and practices of permit application review; Knowledge of familiarity with plans, codes, ordinances, and related terminology, architectural drawing convention and what comprises a complete set of building plans; Knowledge of process and procedures associated with permits; Knowledge of records management practices; Knowledge of customer service methods and techniques; Ability to understand and follow oral and written instructions and procedures; Ability to learn quickly and apply departmental policies and procedures affecting the acceptance and review of permit applications and commonly used codes and ordinances; Ability to understand the relationship between City zoning ordinances and building code requirements; Ability to learn, retain, interpret and communicate technical and complex information, terminology, policies and procedures, including codes, ordinances, and regulations; Ability to analyze and review permit applications; Ability to perform basic math computations; Ability to communicate clearly and concisely, both orally and in writing; Ability to type or enter data accurately and at a speed necessary for successful job performance; Ability to work effectively with a wide variety of people by consistently exercising tact, good judgment and a proactive, problem-solving focused communication style; Ability to maintain composure under stressful circumstances; Ability to operate office equipment including computers, printers, and copiers as well as the supporting word processing, spreadsheet, e-mail, and database applications; Ability to maintain accurate records and files; Ability to facilitate and problem-solve quickly and independently and/or as part of a team; Ability to provide support to City and department staff. REQUIREMENTS TO FILE: Candidates must meet Option A OR Option B: (A) Two (2) years of paid, full-time equivalent experience involving extensive public contact working in a building, planning, and/or construction environment, with at least six (6) months of the required experience in computerized permit application processing OR (B) Completion of nine (9) or more college semester units (proof required)* or the equivalent in planning, building inspection technology, engineering, architecture, code enforcement, fire science technology, or a closely related field; and one (1) year of clerical and/or technical paid, full-time equivalent experience involving extensive public contact, in a building, planning, and/or construction environment with at least six (6) months of the required experience in computerized permit applications processing is required.