Supervised all activities related to the proper functioning of the Customer Service and Patient Service Centers including all components of the workflow processes, staffing levels regulatory compliance, and when appropriate, supplies, financial management, schedules, and personnel management. Supervises the workflow for all of laboratory phlebotomists and emergency room medical assistants, establishes their priorities, workloads, and procedures, and provides day-to-day problem resolution and troubleshooting to ensure timely collection and processing of patient specimens.