Duties include, but are not limited to, remote troubleshooting of bulk CO2 tanks, Nitrogen generators and gas blenders for soda fountains and beer systems, analysis of delivery and usage history, root cause identification, accurately processing customer requests for delivery & service, collaboration with other departments for escalation of critical matters, processing sales leads, payment processing, understanding/conveying details about products and programs for all beverage carbonation solutions offered. ESSENTIAL DUTIES AND RESPONSIBILITIES: Delivering "WOW" Service by answering a preset number of inbound calls based on scheduled shift and performing diagnostic troubleshooting of NuCO2 equipment as it relates to beverage carbonation.