Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange Through engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interaction Promote wellness concepts that embody well-rounded healthy and safe lifestyle Obtain and maintain group exercise certification, and continuous education on formats Maintain needed CECs, certification requirement, and ongoing trainings needed Adhere to the class style, format, and certification requirements while teaching Embody sensitivity and patience in dealing with diverse membership and wellness levels; avoid intimidated wellness environment Coach and encourage members to meet their wellness goals Maintain administrative responsibilities including recording class size and ongoing communication for supervisor Monitor, clean, and inspect equipment regularly; report any challenges or concerns Adhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction Leader in handling conflict, concerns, member frustrations, and unusual center situations Informing proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates) Focus on quality experiences and engagement within programs, services, and activities Promotes a professional image and maintains a clean and safe environment at all times. Required Certifications: Yoga: Yoga Alliance, FitTour, YogaFit, PiYo, NETA 200hr BODYCOMBAT: Les Mills BODYCOMBAT BODYPUMP: Les Mills BODYPUMP Zumba: Zumba Cycling: Maddog, Keiser, AFPA, Reebok, Les Mills SPRINT Pilates: Peak Pilates, Stott Pilates, Pilates Method Alliance Barre: SoulBodyBarre, Balletone Waterfitness: AEA Aqua Fitness Professional, AAAI/ISMA Aqua Instructor.