Customer Service Cover Letter Sample
Looking to secure more interviews? Use our free sample to help you create a cover letter that clearly conveys your customer service skills and unique value.
As a professional working in customer service, you understand the significance of making a positive first impression and setting the tone for an exceptional customer experience. You're the front-line problem-solver and play a crucial role in building and maintaining a company's brand image. To land more job interviews for this role, you'll have to pay that same level of attention to your customer service cover letter.
Begin with a solid opening paragraph that will grab the reader's attention and distinguish yourself from other applicants. This section should briefly highlight your key strengths, skills, and accomplishments. If you're a recent graduate and lack experience, use specific examples of transferable skills you gained during college, such as time management, communication, and problem-solving. You can also showcase your academic achievements or any internship experience.
If you need help deciding what skills to include in your customer service cover letter, look at the job description. This will give you an idea of what the employer seeks in an applicant. Common skills required for customer service include patience, active listening, attention to detail, and empathy. If these apply to you, incorporate them into your customer service resume and further explain how they relate to your suitability for the job in your cover letter.
Whether you're looking to craft an entry-level customer service representative cover letter or a customer service cover letter for a management role, our sample below can help you craft one that shows a hiring manager that you're the perfect candidate.
Customer Service Cover Letter Sample
First Last Name
City, State, Zip | (555) 555-5555 | yourname@somedomain.com
Month, 20XX
Name
Human Resources Specialist
XYZ Company
City, State, Zip
Dear Name:
Your customer service manager position advertised on Monster is an excellent fit to my qualifications.
During the past five years, I have been promoted to positions with increasing responsibility within ABC Company, serving as a customer service representative, acting supervisor and East Coast customer service manager (my current role). Throughout my tenure with ABC, I have built lasting customer relationships, salvaged key accounts, and strengthened customer loyalty.
Regarded as a proactive problem-solver and liaison between cross-functional business units and high-value client accounts, I am passionate about serving customers with excellence.
Achievement highlights:
- Rebuilt the East Coast customer service team from the ground-up. Instituted new training programs, accountability measurements and performance goals that led to record-setting gains in customer satisfaction scores¾from 85% in 20XX to 96% in 20XX.
- Averted the threatened loss of three multimillion-dollar accounts. Investigated and resolved billing discrepancies and rectified shipping delays to win back client trust. Worked with cross-functional teams to improve accounting and logistics processes to prevent future issues.
- Rolled out a new CRM system to allow for more personalized and customized service.
My customer service management experience is reinforced by a bachelor’s degree in communications, proficiencies in CRM database systems and fluency in Spanish.
I am confident in my ability to further the success of your customer service organization. Please call me on (555) 555-5555 or email yourname@somedomain.com to arrange a meeting. I look forward to speaking with you.
Sincerely,
First Last Name
Once your cover letter for a customer service job has helped you land a role, you need to know what you can expect to earn. The median salary for a general customer service representative is $31,379 a year, with a salary range of $24,555 to $43,161.
With more experience, you can advance to a customer service supervisor role and make a median salary of $39,962. If you're looking for a customer service manager position, your earning potential can be as high as $73,495.
Use Monster's Salary Tool to estimate better what you could make in your desired job and location. You can also see similar jobs such as office clerk and receptionist positions, how much they pay, and the skills you'll need to boost your value.
Highest Paying Industries and Locations
According to the U.S. Bureau of Labor Statistics (BLS), some of the top-paying industries for customer service representatives include oil and gas extraction, iron and steel mills manufacturing, postal service (federal government), and natural gas distribution.
Metropolitan areas on the east coast typically pay more for customer service roles. For instance, if you work in New York City, you can earn up to 17% more than the national average. Some of the highest-paying U.S. locations include:
Explore all customer service representative jobs as well as other customer service jobs on Monster to find a role that fits your skills and professional background.
Your Customer Service Resume Deserves the Same Attention
Now you know how to write a compelling customer service cover letter, check that your whole application is top level. Contact the writing experts at Monster Resume Services to help you make a positive impact with recruiters and open more doors. They'll format your resume with a modern, professional look, incorporate targeted keywords and showcase your unique selling points. They’ll also enhance your cover letter to increase your chances of landing an interview.