The United States Agency for Global Media (USAGM) is seeking an IT Specialist (Customer Support) to provide advanced technical support for digital media broadcast systems. Located in Washington, DC, this role involves supporting mission-critical systems and delivering Tier I and Tier II support to users.Key responsibilities include troubleshooting complex IT issues, managing incident reports using ITSM tools, and ensuring operational continuity in a fast-paced broadcast environment. The candidate should possess strong customer service and technical skills.#J-18808-Ljbffr