Provide support for 3DEXPERIENCE application in an ITAR (International Traffic in Arms Regulations) compliant environment.
Troubleshoot application, performance, and integration issues across multiple 3DX modules.
Ensure all data access, handling, and operations comply with ITAR and corporate data security policies.
Work closely with the business, development, and infrastructure teams to resolve incidents and service requests.
Monitor system logs, user activity, and error trends to proactively resolve recurring issues.
Participate in patching, version upgrades, and system maintenance with minimal disruption to operations.
Maintain incident and resolution documentation for audits and knowledge sharing.
Conduct root cause analysis (RCA) and implement preventive measures.
- Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related technical field; equivalent experience may be considered.
- Typically 3-7+ years of experience supporting enterprise applications, PLM systems, or 3DEXPERIENCE environments.
- Hands-on experience with Dassault Systèmes 3DEXPERIENCE.
- Experience with ENOVIA/PLM applications and enterprise product-data management.
- Strong understanding of application administration, configuration, user management, and troubleshooting.
- Experience with CAD/PLM environments and engineering data workflows.
- Knowledge of enterprise integrations, APIs, web services, and data interfaces.
- Experience with databases and basic SQL troubleshooting is preferred.
- Familiarity with Windows/Linux environments, networking concepts, and application infrastructure.
- Experience with IT service-management processes such as ITIL, incident management, problem management, and change management.
- Strong analytical and root-cause problem-solving skills.
- Ability to work effectively with engineering, manufacturing, quality, IT, and business stakeholders.
- Strong written and verbal communication skills.
- Experience working with ITAR-controlled systems or export-controlled technical data is highly preferred.
- Provide L2/L3 application support for the Dassault Systèmes 3DEXPERIENCE platform and related PLM applications.
- Monitor application performance, availability, integrations, and system health.
- Troubleshoot and resolve application, configuration, access, workflow, and integration issues.
- Support 3DEXPERIENCE/ENOVIA users across engineering, manufacturing, quality, and other business functions.
- Administer users, roles, permissions, groups, and application access in accordance with ITAR and security requirements.
- Manage incidents, service requests, problems, and change requests using IT service-management processes.
- Investigate recurring issues and perform root-cause analysis to prevent reoccurrence.
- Support configuration and customization of 3DEXPERIENCE applications, workflows, dashboards, and business processes.
- Assist with integrations between 3DEXPERIENCE and other enterprise systems such as ERP, MES, CAD, PLM, and document-management systems.
- Coordinate with Dassault Systèmes, implementation partners, and other vendors for complex technical issues.
- Support application upgrades, patches, releases, testing, and deployment activities.
- Develop and maintain technical documentation, SOPs, troubleshooting guides, and knowledge-base articles.